Credit Recovery Specialist I

Atento

Customer service representative providing active assistance to subscribers of Atento's news portal and digital services. Engaging in solution-oriented interactions and collection tasks.

Posted 7/7/2026full-timeSão Caetano do Sul • 🇧🇷 BrazilMid-LevelSenior💰 R$1,621 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong verbal communication, negotiation, and persuasive skills while effectively managing outbound interactions with customers. Proficient in using Microsoft Office tools to document and track service actions and customer needs.

Highest-signal resume keywords

Outbound Collections ExperienceNegotiation SkillsVerbal Communication SkillsCustomer Service TrainingMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceCollectionsSalesTelemarketing TechniquesNegotiationArgumentationProbingQuestioningTypingPublic Speaking

Soft Skills

Persuasive SkillsCommunication Skills

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft Office

Certifications & Qualifications

High School DiplomaVoter RegistrationMilitary Service Certificate

Industry Keywords

Outbound ContactDigital ServicesSubscriber InteractionService Procedures

About the role

Key responsibilities & impact

Outbound contact with subscribers of the news portal, mobile apps, advertising and other digital services;
The agent must identify the customer's needs and provide a practical, objective solution in accordance with product and/or service procedures;
Each interaction may involve a variety of situations raised by the customer;
Use systems to record interactions and perform service actions;
Active collections (outbound), working in a hybrid role (handling both service and collections interactions).

Requirements

What you’ll need

Minimum age: 18 years;
Possess voter registration (Título de Eleitor);
Military service certificate / reservist card (males only);
Education: High School Diploma (complete);
Proof of education: high school or higher education transcript, certificate or completion record;
Courses: Candidates with training in negotiation, persuasion/argumentation, public speaking, probing/questioning, customer service, telemarketing techniques, communication, Word, Excel, typing, Microsoft Office are a plus;
Experience in collections, sales or retention is a plus;
Strong verbal communication and persuasive skills;
Negotiation and argumentation skills;
Availability to complete training from home - requires a desktop or laptop with internet access;
Preferably reside near the São Caetano do Sul unit.

Benefits

Comp & perks

Transportation voucher;
Meal voucher and/or food allowance;
Life insurance;
Funeral assistance;
Childcare assistance / assistance for children with disabilities;
Employee discounts on products;
Dental assistance;
Medical assistance / health plan;
Discounts for gyms / sports activities;
Educational partnerships with discounted courses;
Career development plan.