Customer Relationship Specialist I – Customer Service/Technical Support

Atento

Customer support specializing in telecommunications for business clients, with potential for remote work after 90 days. Engaging with clients to resolve issues and inquiries in Salvador, Brazil.

Posted 7/15/2026full-timeSalvador • 🇧🇷 BrazilMid-LevelSenior💰 R$1,326 - R$1,621 per monthWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong verbal communication skills and the ability to provide effective technical support to B2B customers using telephony, broadband, and TV services. Capable of identifying customer needs and offering practical solutions in a cordial manner.

Highest-signal resume keywords

Verbal Communication SkillsTechnical SupportCustomer Needs IdentificationProblem SolvingB2B Customer Service

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Basic Computer Skills

Soft Skills

Cordial ServiceEffective Probing

Industry Keywords

Telephony ServicesBroadband ServicesTV ServicesInbound Contact HandlingCustomer Interaction

About the role

Key responsibilities & impact

Handle inbound contacts from business (B2B) customers who use telephony, broadband, and TV services; customers reach out to ask questions or request technical support for their products.
Provide service in a cordial and objective manner, conducting effective probing to identify the customer's needs and offer practical solutions.
Each interaction may involve addressing different types of situations reported by the customer.

Requirements

What you’ll need

Be at least 18 years old.
Education: Completed high school.
Good verbal communication skills.
Basic computer skills.
Must have a desktop or laptop computer with internet access to complete the online training.
Preferably reside near the Atento Cabula unit.

Benefits

Comp & perks

Transportation allowance.
Meal and/or food allowance.
Life insurance.
Funeral assistance.
Childcare assistance / Assistance for children with disabilities.
Discounts on products.
Dental plan.
Health plan (medical coverage).
Discounts on gym memberships and sports activities.
Educational partnerships offering discounts on courses.
Career development plan.
Pet plan.
***Bullla Saúde & Crédito benefit (discounts at pharmacies and stores, installment credit, and salary advance)***