Mid-level Technical Support Analyst, Remote Solutions

Atento

IT Analyst managing Microsoft Intune and SCCM environments. Ensuring compliance and security for corporate devices while supporting digital transformation initiatives.

Posted 7/7/2026full-timeSão Paulo • 🇧🇷 BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in administering Microsoft Intune and SCCM environments, managing endpoint security and compliance, and developing automation scripts using PowerShell. Proficient in troubleshooting device management incidents and supporting cross-functional teams in a digital transformation context.

Highest-signal resume keywords

Microsoft Intune AdministrationSCCM ManagementPowerShell ScriptingEndpoint Security ManagementActive Directory Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Device ManagementOperating System UpdatesSecurity Patch ProcessesConfiguration ManagementCompliance PoliciesIncident AnalysisAutomation DevelopmentTechnical DocumentationHardware Inventory ManagementSoftware Inventory Management

Tools & Technologies

Microsoft IntuneSCCMPowerShell

Industry Keywords

Digital TransformationGovernance Best PracticesService Desk SupportInfrastructure CollaborationInformation Security

About the role

Key responsibilities & impact

Administer and sustain Microsoft Intune and Configuration Manager (SCCM) environments.
Deploy, update, and remove corporate applications on Windows devices.
Manage configuration, security, and compliance policies for corporate endpoints.
Execute and monitor operating system updates and security patch processes.
Implement and support the Co-Management model between SCCM and Intune.
Troubleshoot and analyze incidents related to device management.
Monitor compliance, availability, and performance indicators for endpoints.
Manage hardware and software inventories, ensuring data consistency.
Develop and execute automation scripts using PowerShell to optimize operational processes.
Participate in modernization and digital transformation projects focused on device management.
Create and maintain technical documentation, operational procedures, and knowledge bases.
Support Service Desk, Infrastructure, and Information Security teams in resolving endpoint-related issues.
Test, validate, and approve new Microsoft features and solutions.
Ensure application of security and governance best practices in the device management environment.

Requirements

What you’ll need

Bachelor's degree in IT (record updated in Pessoas Online).
Knowledge of Windows, networking, and Active Directory (AD).
Must be an IT department employee.
Position tenure: employees with any type of movement should consult the movement table in Regulation – NI-002.
Availability to be on call.

Benefits

Comp & perks

Availability to be on call.