Inbound Student Support Specialist

Atento

Customer service specialist focused on student support for Kroton, handling inquiries and providing solutions. Protocol adherence and system usage for record keeping are essential tasks.

Posted 7/2/2026full-timeSão Paulo • 🇧🇷 BrazilEntry Level💰 R$1,621 per monthWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong communication and empathy skills to effectively address student needs and enhance satisfaction. Utilizes basic computer skills to manage service-related tasks and interactions efficiently.

Highest-signal resume keywords

Customer Service ExperienceEffective Communication SkillsEmpathyBasic Computer SkillsProblem-Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Basic Computer Skills

Soft Skills

Good Communication SkillsEmpathyWelcoming Attitude

Tools & Technologies

Internal Systems

Industry Keywords

Customer ServiceStudent SatisfactionService-Related Tasks

About the role

Key responsibilities & impact

The specialist will need to identify the student's needs and provide clear, effective solutions in accordance with current procedures;
Each interaction may involve different types of situations reported by the student;
Use internal systems to record interactions and carry out service-related tasks;
Focus on delighting the student and ensuring their satisfaction, creating value for the brand.

Requirements

What you’ll need

Be at least 18 years old;
Minimum: High school diploma (completed);
Good communication skills;
Demonstrate empathy and a welcoming attitude;
Experience in Customer Service is a plus;
Basic computer skills;
Easy access to the Santana Unit (North Zone, São Paulo).

Benefits

Comp & perks

Transportation allowance;
Meal voucher and/or food allowance;
Life insurance;
Funeral assistance;
Childcare allowance / Babysitter support / School transportation / Support for children with disabilities;
Product discounts;
Dental care plan;
Family health plan (Saúde Família+);
Discounts on gyms / sports activities;
Educational partnerships offering course discounts;
Career development plan;
Pet plan;
Bullla Health & Credit benefit (discounts at pharmacies and stores; installment credit and salary advances).