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Customer Relationship Specialist I – Customer Service (SAC), Sales
AtentoCustomer relationship specialist at Atento resolving client needs and increasing sales through effective communication. In-person service at Cabula with potential for remote work after training.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong verbal fluency and persuasive ability to effectively identify customer needs and provide tailored solutions. Proficient in negotiation and argumentation skills to enhance sales and customer service interactions.
Highest-signal resume keywords
Customer Service ExperienceSales SkillsNegotiation SkillsVerbal FluencyBasic Computer Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Persuasive AbilityArgumentation Skills
Industry Keywords
Contact CenterCustomer Needs IdentificationProduct and Service Procedures
About the role
Key responsibilities & impact- The agent will identify the customer’s needs and provide a practical, objective solution in accordance with the product and/or service procedures;
- Sell products and services;
- Each interaction may involve different types of situations described by the customer.
Requirements
What you’ll need- Minimum age: 18;
- Education: High School diploma (complete);
- Strong verbal fluency and persuasive ability;
- Negotiation and argumentation skills;
- Basic computer skills;
- Experience in Customer Service / Sales / Contact Center (SAC) is a plus;
- Must have a desktop or laptop with internet access to complete the online training;
- Preferably reside near the Atento Cabula unit.
Benefits
Comp & perks- Transportation allowance (Vale Transporte);
- Meal voucher and/or food voucher (Vale Refeição / Vale Alimentação);
- Life insurance;
- Funeral assistance;
- Childcare assistance / Assistance for children with disabilities;
- Employee discounts on products;
- Dental care;
- Medical assistance / Health plan;
- Discounts on gyms and sports activities;
- Educational partnerships with course discounts;
- Career development plan;
- Pet plan;
- Bullla Health & Credit benefit (discounts at pharmacies and stores, installment credit and salary advance).