Advocate Aurora Health

Account Manager

• Partner with senior leaders on workforce planning, talent management, retention, succession planning, and teammate experience initiatives
• Advise leaders on people decisions aligned with business objectives and enterprise priorities
• Identify workforce trends and opportunities through data analysis, leader feedback, teammate insights, and operational metrics
• Collaborate with People & Culture Centers of Excellence to implement organizational effectiveness and employee experience solutions
• Support organizational design, restructures, and change initiatives
• Coach leaders to strengthen leadership capability, reinforce culture, and improve team effectiveness
• Use workforce analytics, dashboards, and reporting tools to inform recommendations and action plans
• Partner with Learning & Development teams on leader development and capability-building initiatives
• Ensure compliance with employment regulations, policies, and People & Culture practices; escalate risks and concerns appropriately
• Build relationships across the organization and influence outcomes through stakeholder management
• Manage multiple priorities and projects in a fast-paced environment
• Model Advocate Health's values and ensure responsible use of data, technology, and AI-enabled tools in decision-making

People & Culture Business Partnership Manager

Support Engineer

• Work in a fast-paced Service Desk environment supporting Providers and Epic users
• Troubleshoot, educate users, maintain systems, and resolve hardware and software issues
• Produce accurate and complete work while meeting Service Desk KPIs
• Complete required departmental training focused on patient safety
• Inform the immediate supervisor of abnormal circumstances related to job duties
• Determine and support customer emergency issues and escalate them appropriately
• Apply customer service and service recovery skills according to department standards
• Learn and support standard system hardware equipment and software applications
• Perform testing in Non-Prod environments for troubleshooting and evaluating new application features and functionality
• Gather and analyze information from end users through clarifying questions, workflow understanding, and technical knowledge
• Assess issues, provide workarounds when needed, and escalate unresolved issues to appropriate teams
• Perform tasks within IT and Cybersecurity governance using elevated administrative rights to safeguard user and patient data
• Participate in conversations between the Service Desk, Clinical Informatics, and Epic Training Team
• Travel to system locations to provide Service Desk application support

IT Clinical Service Support Analyst I

Physician Assistant

• Provide patient care within the Medical Assistant scope of practice and follow policies, procedures, training, and competency requirements
• Perform rooming and visit tasks, including vital signs, medication reconciliation, medical history, health maintenance, allergy review, and screenings
• Assist providers with or perform ordered procedures
• Perform venipuncture, specimen collection, labeling, packing, lab order preparation, and results tracking
• Conduct point-of-care testing and CLIA-approved waived laboratory and specialty diagnostic tests
• Safely administer medications and vaccines following medication-administration rights
• Handle medication refills, insurance authorizations, safety and regulatory logs, patient messaging, supply ordering, appointment scheduling, and referrals
• Cross-train and perform specialty- or clinic-relevant duties within scope
• Communicate effectively and timely, work as part of a team, and escalate appropriately
• Maintain a clean work environment; clean instruments and equipment and ensure supplies and equipment are stocked and operational
• Provide age-appropriate care based on patient status and developmental needs
• Work Monday through Friday, 8:00 a.m. to 5:00 p.m.

Medical Assistant – OB/GYN

Nurse

• Conduct forensic examinations of patients and catalog evidence of physical or sexual abuse
• Conduct forensic interviews about incidents of abuse
• Collect specimens and DNA samples, photograph bruises and injuries, and perform detailed physical and genital examinations based on patient preference
• Ensure patients receive necessary medical care and provide guidance and support during treatment
• Provide work direction to FNE/SANE staff
• Coordinate resources, procedures, day-to-day operations, and patient flow
• Provide direct patient care using the nursing process, including assessment, care-plan implementation, and clinical-outcome evaluation
• Promote safe, efficient, and quality patient care
• Train and orient employees, provide day-to-day work direction, and give performance input
• Assign, monitor, and review work; guide staff on complex issues with unit leadership
• Maintain staff scheduling, evaluate staffing levels, and adjust assignments to maintain productivity
• Monitor quality of care and compliance with medical center, Nursing department, and International Association of Forensic Nursing guidelines
• Collaborate with management to develop new and existing programs and services

Registered Nurse – FNE/SANE

• Provide and coordinate comprehensive patient care through the nursing process
• Deliver safe, therapeutic care in accordance with established standards, policies, and procedures
• Apply evidence-based practice and clinical decision-making
• Provide compassionate patient care and effective communication
• Lead efforts to create the safest patient environment and best patient experience across the continuum
• Support comprehensive services for interventional pain management, including medical management, testing, procedures, and surgery

Registered Nurse – Interventional Pain Management

Social Worker

• Deliver psychiatric and crisis services across the Emergency Department, medical floors, and ambulatory settings
• Conduct comprehensive psychological, psychiatric, substance-use, family-history, and suicide-risk assessments
• Apply DSM-V criteria and the North Carolina Mental Health Code in diagnostic decision-making
• Evaluate treatment needs and formulate 5-Axis diagnoses and treatment plans
• Assess psychosocial factors, coping abilities, and community support systems
• Assist with child abuse, sexual abuse, and domestic violence cases
• Facilitate transfers between state hospitals, outside hospitals, psychiatric units, and medical floors
• Verify insurance benefits and obtain pre-authorizations
• Coordinate Behavioral Health care across other Advocate sites as needed
• Provide individual, family, and group therapy
• Educate and support patients and families and advocate for patient needs, including court proceedings
• Assist patients with condition management and community-resource utilization
• Coordinate aftercare and discharge planning
• Liaise with hospitals, community agencies, and resources
• Identify resources and coordinate referrals across psychiatric and non-psychiatric units
• Maintain accurate and timely clinical documentation
• Update individualized treatment plans based on interdisciplinary evaluations
• Participate in multidisciplinary meetings and provide consultation across departments
• Contribute to specialty-program development and evaluation
• Adhere to NASW ethics, state regulations, and department standards
• Participate in continuing education, staff training, peer review, presentations, and in-services
• Stay current on legislation, regulations, and community programs

Social Worker – Behavioral Health

Data Analyst

• Manage the performance, development, and maintenance of metrics and financial statistics evaluating Support Services performance, cost savings, value, and effectiveness
• Design, create, install, and maintain operational data stores and data warehouses
• Lead development of executive and frontline dashboards using Power BI and NEXUS
• Lead data analysts delivering customer-focused analytics capabilities
• Enable operational leaders with reliable data and identify cost, safety, and service improvement opportunities
• Establish and implement normalization criteria for benchmarking across acute and non-acute facilities
• Build and lead a Support Services data governance committee
• Select, coach, and develop teams; align objectives with organizational strategy; manage performance, talent development, and succession planning
• Oversee hiring, performance evaluations, compensation changes, corrective actions, and employee engagement
• Develop and manage operating and capital budgets within approved financial targets
• Ensure compliance with organizational policies, regulations, applicable laws, and Code of Ethical Conduct
• Travel as required and operate standard equipment in an office environment

Director of Support Services, Data Analytics

• Welcome patients and support their transition into care
• Take and record vital signs, medical histories, and health screenings
• Prepare patients for exams and assist providers during procedures
• Administer medications and vaccines as directed
• Perform specimen collection and point-of-care testing
• Document care accurately in the electronic health record
• Partner with physicians, nurses, and teammates to deliver coordinated care
• Support providers and connect with patients as part of the ambulatory care team
• Perform physical safety interventions such as patient restraint and verbal de-escalation when needed

Medical Assistant – Orthopedics Clinic, Licensed Practical Nurse – Orthopedics Clinic

• Welcome patients and support their transition into care
• Take and record vital signs, medical histories, and health screenings
• Prepare patients for exams and assist providers during procedures
• Administer medications and vaccines as directed
• Perform lab-related tasks, including specimen collection and point-of-care testing
• Document care accurately in the electronic health record
• Partner with physicians, nurses, and teammates to deliver high-quality, coordinated care
• Support the care team through clinical and administrative tasks vital to patient care
• Maintain professionalism and compassion during patient interactions
• Follow relevant regulations and guidelines to ensure patient safety and confidentiality

Medical Assistant, Immediate Care

Speech Language Pathologist

• Perform comprehensive professional evaluations of patients of all assigned ages for differential diagnosis of communicative, cognitive-linguistic, feeding, and/or swallowing disorders
• Follow hospital and departmental policies and procedures
• Educate patients and/or caregivers about communicative, cognitive-linguistic, feeding, and/or swallowing disorders
• Serve as a speech pathology consultant to educational, medical, and other professional services
• Provide and participate in in-service education and training for speech pathology interns and fellows, medical students/residents, and allied medical personnel
• Maintain or improve patient care services and evaluate opportunities to develop new services
• Evaluate augmentative/alternative communication options and recommend or fit appropriate devices or prostheses when applicable
• Provide age- and development-appropriate patient care according to Age-Specific Care Guidelines
• Meet financial/budget and inpatient care expectations
• Promote a cooperative work environment through communication, interpersonal relationships, and team building

Speech Language Pathologist II, Adult Outpatient – Acute Care

Operations

• Analyze and identify documentation needs based on services provided and coding queries
• Classify clinical documentation for tests, treatments, procedures, and other services
• Assign, edit, and track medical record deficiencies in the chart management system
• Review, upload, and process Health Maintenance results and Advance Care Planning Directives to Epic
• Review clinical documentation for evidence of Diabetic Retinopathy and abstract components for Health Maintenance initiatives
• Perform HIM and coding support functions while contributing to metrics, KPIs, and turnaround times
• Obtain and import documentation from internal and external sources to support accurate coding and billing
• Identify and escalate front-end or system workflow issues
• Collaborate with department leaders, clinical informatics, IT, coding, and HIM Optimization to resolve issues
• Validate deficiencies and chart completion status in the EHR
• Notify clinicians of incomplete documentation and inform leadership about accountability sanctions
• Verify presurgical H&Ps and other documents through OnBase workflows and upload them to the EHR
• Incorporate clinical documentation from electronic and paper sources into EHR workflows
• Coordinate support activities and provide Epic training and education to Epic Connect clinics

HIM Operations Specialist II

• Provide and coordinate comprehensive patient care through the nursing process
• Deliver safe, therapeutic care in accordance with established standards, policies, and procedures
• Use evidence-based practice and clinical decision making
• Provide compassionate nursing care and skilled communication
• Lead efforts to create the safest patient environment and the best patient experience across the continuum
• Work Monday–Friday, 8:00 AM–5:00 PM
• Support outpatient general and colorectal surgery care, including pre-operative consultations, postoperative care, and follow-ups
• Support postoperative care for acute care surgery patients from Atrium Health Pineville
• Collaborate with the ambulatory nursing team and clinical teammates
• Contribute to nursing clinical quality outcomes through evidence-based practice

Registered Nurse, Outpatient General Surgery

Communications

• Develop measurable proactive and reactive external communications tactics and execute them with the external communications team
• Recommend and execute tactics that cultivate recognition opportunities and reinforce Advocate Health’s leadership in the health industry
• Create communications plans supporting organizational and business goals while protecting and enhancing Advocate Health and related brands
• Track emerging trends, potential industry issues, and brand reputation risks; develop reactive action plans and responses
• Draft and execute consumer communications, news releases, pitches, blogs, opinion editorials, talking points, annual reports, and thought leadership articles
• Build relationships with trade reporters, local, regional, and national media outlets, and influencers to generate positive earned media coverage
• Monitor media related to customers, competitors, and the industry; provide executive summaries and reports
• Support priority projects, communications plans, and tactics across the department
• Collaborate cross-functionally to craft communications plans that influence key audiences and promote Advocate Health and its brands
• Manage timelines to ensure efficient and effective communication activities
• Travel locally, regionally, and nationally as needed and work some weekends and outside normal business hours

External Communications Specialist

Clinician

• Provide telephonic outreach and support for post-discharge patients
• Conduct assessments and psychosocial evaluations using DSM criteria
• Implement crisis plans and provide interventions for high-risk patients
• Administer clinically validated screening tools and assessments
• Maintain current knowledge of behavioral health and treatment modalities
• Identify and resolve barriers to accessing behavioral health services
• Adhere to professional standards and licensing board ethics
• Communicate with medical staff, leadership, and team members
• Document assessments and progress updates in the medical record
• Exercise clinical judgment and decision-making in a fast-paced environment
• Participate in policy development, implementation, and evaluation
• Collaborate with team members to manage caseload

Telemental Health Clinician II – BH Service Line, Virtual Transition Care Team

• Prepare and room patients for examinations by obtaining vital signs and documenting or updating pertinent health information
• Perform laboratory procedures using aseptic technique and infection-control guidelines
• Assist physicians and providers with procedures and surgeries
• Administer medications under physician/provider orders
• Initiate, maintain, and discontinue IV therapy within limitations
• Provide basic patient education on treatment, skills, tasks, and self-care
• Follow up on procedure and test requests, prescription refills, appointments, and referrals
• Refer questions to registered nurses and physicians/providers and relay directed information to patients
• Communicate with physicians and other health care team members
• Document and communicate accurate, timely information about patient conditions
• Perform advanced clinical tasks including sutures and staple removal, catheterization, audiograms, phlebotomy, EKGs, spirometry, Holter monitoring, casting, and complex wound care
• Organize, clean, stock, and maintain examination rooms, laboratory areas, equipment, and supplies
• Perform patient positioning and transportation duties, including lifting and pushing/pulling
• Complete routine equipment maintenance and quality monitoring, including cleaning and sterilizing instruments
• Participate in patient-centered initiatives, care management, performance, and quality-improvement activities
• Provide age-appropriate patient care based on assessment and departmental policies and procedures