Director of Support Services, Data Analytics

Advocate Aurora Health

Director leading analytics, data warehousing, dashboards, and performance metrics for Advocate Health’s support services. Managing data analysts, governance, budgets, and operational improvement initiatives.

Posted 8/18/2026full-timeCharlotte • North Carolina • 🇺🇸 United StatesLead💰 $68 - $102 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing data analytics teams and developing performance metrics to drive operational improvements. Proficient in utilizing Power BI and SQL for data visualization and analysis while ensuring compliance with organizational standards.

Highest-signal resume keywords

Data Analytics Team LeadershipPower BI Dashboard DevelopmentProject Management Best PracticesBudget ManagementSAS Certified Data Scientist

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data Warehouse ManagementDatabase ManagementMetrics DevelopmentNormalization MethodologiesChange ManagementPerformance Metrics TranslationSystems IntegrationSoftware Development Lifecycle (SDLC)SQLPython

Soft Skills

Strong Communication SkillsTeam BuildingStaff DevelopmentSupervisory SkillsPerformance Management

Tools & Technologies

Power BINEXUS

Certifications & Qualifications

SAS Certified Data Scientist

Industry Keywords

Health Care AdministrationSupport ServicesOperational Data StoresFinancial StatisticsComplianceEthical Conduct

Tech Stack

Tools & technologies

PythonSDLCSQL

About the role

Key responsibilities & impact

Manage the performance, development, and maintenance of metrics and financial statistics evaluating Support Services performance, cost savings, value, and effectiveness
Design, create, install, and maintain operational data stores and data warehouses
Lead development of executive and frontline dashboards using Power BI and NEXUS
Lead data analysts delivering customer-focused analytics capabilities
Enable operational leaders with reliable data and identify cost, safety, and service improvement opportunities
Establish and implement normalization criteria for benchmarking across acute and non-acute facilities
Build and lead a Support Services data governance committee
Select, coach, and develop teams; align objectives with organizational strategy; manage performance, talent development, and succession planning
Oversee hiring, performance evaluations, compensation changes, corrective actions, and employee engagement
Develop and manage operating and capital budgets within approved financial targets
Ensure compliance with organizational policies, regulations, applicable laws, and Code of Ethical Conduct
Travel as required and operate standard equipment in an office environment

Requirements

What you’ll need

Master’s Degree in Health Care Administration or Master’s Degree in Information Technology
Typically requires 7 years of experience in project management, information systems, or leadership with applications, database management, and systems integration
3 years of management experience leading a data analytics team
Knowledge of project management best practices and software development lifecycle (SDLC) methodologies
Strong supervisory and leadership skills
Proven success in team building and staff development
Ability to work with databases, metrics, dashboards, and normalization methodologies
Knowledge and experience with change management
Ability to translate organizational vision into measurable data and performance metrics
Strong communication skills across all levels of the organization
No required licensure, registration, or certification
SAS Certified Data Scientist preferred
Preferred knowledge of Power BI, SQL, and Python
Requires travel and exposure to varying weather and road conditions
Work is performed in a typical office environment

Benefits

Comp & perks

Benefits Eligible: Yes
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance
Paid Time Off programs
Medical, dental, vision, life, and Short- and Long-Term Disability benefits
Flexible Spending Accounts for eligible health care and dependent care expenses
Adoption assistance
Paid parental leave
Defined contribution retirement plans with employer match
Other financial wellness programs
Educational Assistance Program
Comprehensive suite of Total Rewards benefits and well-being programs
Competitive compensation
Career development programs