AbbVie

Account Manager

• Achieve the set goals and KPIs for assigned therapeutic areas and territory
• Develop target list of customers in accordance with product strategy
• Develop and implement plans (e.g. territory, account and call) that includes goals, action plans, time frames and resources
• Build and maintain relationships with key external experts and decision makers
• Be the local expert of assigned products
• Deliver the medical information related to the products of responsibility to customers in compliance with company’s strategy and applicable regulations
• Differentiate AbbVie's value proposition to the customers
• Use promotional materials according Business Unit strategy and applicable regulations
• Regularly track and report progress against plan, redirecting efforts as necessary
• Organize live and virtual events with the customers and deliver presentations
• Proactively and continuously aspire to serve customer needs in a win-win approach
• Provide clear feedback to Direct Manager, report, and track progress with regards to different marketing campaigns, applied product strategies
• Provide relevant data to Direct Manager for monthly dashboard, highlights, S&OP, business reviews in accordance with agreed timelines
• Prepare the visit and activities plan and enter the realized visit information to the CRM system on a weekly basis
• Complete reporting into the CRM system in an accurate and timely manner
• Realize pre-planned visits in accordance with the customers segmentation and to comply with visit frequencies
• Update the records of the territory and customers regularly in a timely manner
• Provide workplace data accuracy in all records and reports, concerning the field of responsibility
• Following the receipt of information about adverse effects or product complaints about company products, deliver the same information promptly to Medical Department within 24 hours of receipt according to the set procedure
• Through effective contribution and participation in Brand Team activities, plan and ensure implementation of the commercial Brand strategy, tactical Brand activities and innovative projects
• Support Brand Manager in the development and execution of product strategies, promotional programs and projects etc
• Share best practices to enhance business success for assigned products across the Baltic team
• Demonstrate in-depth disease, product, market and competitive intelligence expertise, and share this knowledge and experience with the team
• Obtain a deep understanding of the emerging multi-stakeholder environment
• Support Brand Manager in developing tactical Brand Plans, collect and share in-field insights
• Provide necessary in-field insights and support in promotional materials creation.

Key Account Manager – Hematology

• Maximize site of care (SOC) opportunities in accordance with product labelling and strategic imperatives
• Execute against defined MBOs
• Provide overview of therapy and clinical procedures involved with infusion to assigned SOC customers/partners
• Identify gaps in existing SOC networks and develop plans to expand SOC options
• Pull through national partnership contracts at the local level
• Develop business case to support contracts and manage contracts to ensure optimal results
• Conduct quarterly business reviews with SOC administrative leaders
• Serve as lead point of contact with sales, patient services and reimbursement access functions

Local Gastro Account Manager

Representative

• Execute brand strategy and tactics in the field
• Deliver sales performance, brand KPIs, financial targets, marketing objectives, etc.
• Create pre-call plan using SMART objectives and execute post-call evaluation
• Effectively handle objections, misunderstandings, concerns and gain calls to action
• Proactively serve customer needs and build trusted relationships
• Develop and execute a call plan that achieves set call metrics
• Build understanding on customer needs and territory market landscape
• Differentiate AbbVie’s value proposition with health providers assigned

Specialty Representative, Rheumatology

• Execute brand strategy and tactics in field, sales performance
• Effectively manage assigned territory and targeted accounts
• Build strong customer relationships and customer needs solving capability to maximize short and long term sales performance
• Deliver sales performance, brand KPIs, financial targets, marketing objectives, etc. in order to meet or exceed on those objectives
• Create pre-call plan using SMART objectives and execute post-call evaluation in order to continuously improve sales performance
• Effectively handle objections, misunderstandings, concerns and consistently gain logical and reasonable calls to action in order to close on every sales call
• Proactively and continuously aspire to serve customer needs, customer expectations and challenges in order to build trusted customer relationships and to achieve win-win agreements between AbbVie and customers
• Develop and execute a call plan that achieves set call metrics and optimizes coverage and frequency to key customers in order to maximize access and sales opportunities
• Continuously build understanding on customer needs and expectations, territory market landscape, competitors, market segments/dynamics, accounts, disease, product, clinical and sales expertise and share this market intelligence information with in-field team, brand team and sales manager to achieve alignment, to anticipate environmental changes and challenges and to optimize brand strategy and its execution
• Differentiate AbbVie’s value proposition with health providers assigned and identify, develop and maintain disease state experts and speakers/advocates in order to maximize brand performance

Senior Specialty Representative

Director

• Lead, coach, and develop a regional team of Field Reimbursement Managers
• Provide regular field coaching and performance feedback
• Ensure FRMs deliver accurate, compliant support
• Partner with cross-functional stakeholders to support access strategy
• Monitor team activity, capacity, and performance
• Identify skill gaps and implement development plans
• Maintain direct engagement with key accounts and customers
• Communicate field insights, trends, and barriers to internal partners
• Support hiring, onboarding, coaching, and ongoing talent development
• Ensure all field activities align with AbbVie policies and compliance requirements

Associate Director, Field Reimbursement, Oral Migraine

• Lead, coach, and develop a regional team of Field Reimbursement Managers
• Provide regular field coaching and performance feedback
• Ensure FRMs deliver accurate, compliant support regarding coverage, coding, billing, payment, product acquisition, and affordability.
• Partner with cross-functional stakeholders to support access strategy, field execution, and customer education initiatives.
• Monitor team activity, capacity, and performance using available analytics, reporting tools, and business reviews.
• Identify skill gaps and implement development plans, training support, and coaching interventions as needed.
• Maintain direct engagement with key accounts and customers when appropriate to resolve complex access or reimbursement issues.
• Communicate field insights, trends, and barriers to internal partners to support broader strategy and continuous improvement.
• Support hiring, onboarding, coaching, and ongoing talent development for direct reports.
• Ensure all field activities align with AbbVie policies, approved ways of working, and applicable compliance requirements.

• Lead, coach, and develop a regional team of Field Reimbursement Managers to ensure effective field execution and consistent delivery of buy-and-bill product reimbursement and access support.
• Provide regular field coaching and performance feedback to strengthen team capability and execution.
• Ensure FRMs deliver accurate, compliant support regarding coverage, coding, billing, payment, product acquisition, and affordability.
• Partner with cross-functional stakeholders to support access strategy, field execution, and customer education initiatives.
• Monitor team activity, capacity, and performance using available analytics, reporting tools, and business reviews.
• Identify skill gaps and implement development plans, training support, and coaching interventions as needed.
• Maintain direct engagement with key accounts and customers when appropriate to resolve complex access or reimbursement issues.
• Communicate field insights, trends, and barriers to internal partners to support broader strategy and continuous improvement.
• Support hiring, onboarding, coaching, and ongoing talent development for direct reports.
• Ensure all field activities align with AbbVie policies, approved ways of working, and applicable compliance requirements.

• Lead, coach, and develop a regional team of Field Reimbursement Managers
• Ensure FRMs deliver accurate, compliant support regarding coverage, coding, billing, payment, product acquisition, and affordability
• Monitor team activity, capacity, and performance using available analytics, reporting tools, and business reviews
• Maintain direct engagement with key accounts and customers when appropriate to resolve complex access or reimbursement issues

Manager

• Coordinate commercial activity within in-field teams to ensure targets are reached for increasing sales within an assigned geography
• Create, implement, and communicate District Sales Plan and monitor progress
• Coordinate in-field activity to achieve results and agreed-upon targets
• Maximize market, segment, and team dynamics to drive both top- and bottom-line results
• Ensure smooth, collaborative efforts in both day-to-day and long-term business execution
• Set tone and pace for business process and organization
• Understand and present a market and franchise/business point of view when leading teams and championing in-field meetings
• Coach, mentor, educate and develop direct and indirect team members to enhance individual skills and elevate overall team performance
• Hold direct reports accountable to behaviors and expectations
• Provide direction and insights to key internal partners in the business planning process
• Consistently exemplify the AbbVie Ways of Working

District Manager, Psychiatry

• Execute brand strategy and tactics in field, sales performance
• Effectively manage assigned territory and targeted accounts
• Build strong customer relationships and customer needs solving capability
• Maximize short and long term sales performance placing the patient into the center of any efforts
• Deliver sales performance, brand KPIs, financial targets, marketing objectives
• Create pre-call plan objectives and execute post-call evaluation to continuously improve sales performance
• Effectively handle objections, misunderstandings, concerns and consistently gain logical and reasonable calls to action to close on every sales call
• Proactively and continuously aspire to serve customer needs, customer expectations and challenges to build trusted customer relationships and to achieve win-win agreements between AbbVie and customers
• Develop and execute a call plan that achieves set call metrics and optimizes coverage and frequency to key customers to maximize access and sales opportunities
• Continuously build understanding on customer needs and expectations, territory market landscape, competitors, market segments/dynamics, accounts, disease, product, clinical and sales expertise and share this market intelligence information with in-field team, brand team and sales manager

Specialty Representative, Psychiatry

• Execute brand strategy and tactics in field, sales performance, effectively manage assigned territory and targeted accounts
• Build strong customer relationships and customer needs solving capability to maximize short and long term sales performance
• Deliver sales performance, brand KPIs, financial targets, marketing objectives, etc. in order to meet or exceed those objectives
• Create pre-call plan using SMART objectives and execute post-call evaluation to continuously improve sales performance
• Effectively handle objections, misunderstandings, concerns, and consistently gain logical and reasonable calls to action to close on every sales call
• Proactively and continuously aspire to serve customer needs, expectations, and challenges to build trusted customer relationships and achieve win-win agreements between AbbVie and customers
• Develop and execute a call plan that achieves set call metrics and optimizes coverage and frequency to key customers

Specialty Representative, GI Care

Account Specialist

• Promote a product to meet/exceed sales goals in community/private practices as well as hospitals/health systems.
• Identify/uncover customer needs (training, clinical, operational, reimbursement) and address with appropriate AbbVie resources.
• Provide education and clinical/injection training for residents, fellows, and other key hospital personnel.
• Expert delivery of anatomical/procedural information and training, including the appropriate use of anatomical terminology to train injection paradigms/postures while highlighting various anatomical and injection insights and considerations.
• Effectively utilize AbbVie's sales and data resources to enhance productivity and growth of AbbVie products while implementing U.S. Marketing Plan.
• Collaborate with other Account Specialist to promote the product for approved indications and execute individual, department, or group resident/fellow trainings within hospital/health system accounts.

Account Specialist, Spasticity and Movement Disorder

• Promote a product to meet/exceed sales goals in community/private practices as well as hospitals/health systems
• Comply with all company policies, required reports, requests and promotional compliance and effectively manages AbbVie field assets
• Identify/uncover customer needs (training, clinical, operational, reimbursement) and address with appropriate AbbVie resources
• Expert delivery of anatomical/procedural information and training, including the appropriate use of anatomical terminology to train injection paradigms/postures while highlighting various anatomical and injection insights and considerations
• Provide education and clinical/injection training for residents, fellows, and other key hospital personnel
• Collaborate with other Account Specialist to promote the product for approved indications and execute individual, department, or group resident/fellow trainings within hospital/health system accounts
• Effectively utilize AbbVie's sales and data resources to enhance productivity and growth of AbbVie products while implementing U.S. Marketing Plan

• Execute brand strategy and tactics in field, sales performance, effectively manage assigned territory and targeted accounts
• Build strong customer relationships and customer needs solving capability to maximize short and long term sales performance
• Deliver sales performance, brand KPIs, financial targets, marketing objectives, etc. in order to meet or exceed on those objectives
• Create pre-call plan using SMART objectives and execute post-call evaluation in order to continuously improve sales performance
• Effectively handle objections, misunderstandings, concerns and gain logical and reasonable calls to action in order to close on every sales call
• Proactively and continuously aspire to serve customer needs, customer expectations and challenges
• Develop and execute a call plan that achieves set call metrics and optimizes coverage and frequency to key customers
• Build understanding on customer needs and expectations, territory market landscape, competitors, market segments/dynamics, and share this market intelligence information to achieve alignment and optimize brand strategy and its execution
• Differentiate AbbVie’s value proposition with health providers assigned and identify, develop and maintain disease state experts and speakers/advocates.

Specialty Representative – GI Care

• Educate HCPs on patient support programs, including access and reimbursement support tools and services
• Educate on product-specific acquisition and access options such as specialty pharmacy networks and specialty distribution
• Liaise with AbbVie’s Access and Reimbursement support center to update HCPs on Rx status and program eligibility
• Collaborate with AbbVie’s Access and Reimbursement Support Center to relay prescription status and program eligibility updates
• Report back payer trends related for approved products to Patient Services and MHC account management teams

Key Account Manager – Hematology

Local Gastro Account Manager

Specialty Representative, Rheumatology

Senior Specialty Representative

Associate Director, Field Reimbursement, Oral Migraine

Associate Director, Field Reimbursement, Oral Migraine

Associate Director, Field Reimbursement, Oral Migraine

Associate Director, Field Reimbursement, Oral Migraine

District Manager, Psychiatry

Specialty Representative, Psychiatry

Specialty Representative, GI Care

Account Specialist, Spasticity and Movement Disorder

Account Specialist, Spasticity and Movement Disorder

Specialty Representative – GI Care

Field Reimbursement Manager, Psychiatry