Sales

• Source, develop leads, prospect and continually network.
• Possess a competitive sales drive to meet and exceed monthly goals.
• Be an effective communicator both written and verbal.
• Provide excellent customer service and maintain retention.
• Be self-motivated and fully committed to building a profitable business.

Sales Agent

• Source, develop leads, prospect and continually network
• Possess a competitive sales drive to meet and exceed monthly goals
• Be an effective communicator both written and verbal
• Provide excellent customer service and maintain retention
• Be self-motivated and fully committed to building a profitable business

Insurance

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Senior Commercial Insurance Analyst

• Source, develop leads, and actively prospect while building your network
• Engage directly with customers in a retail environment to drive interest and sales
• Maintain a competitive drive to meet and exceed monthly goals
• Provide excellent customer service to build strong relationships and retention
• Communicate effectively both verbally and in writing
• Take ownership of your success and build a profitable book of business

Call Center Representative

• Field incoming calls from members requiring emergency roadside assistance including services such as towing, locksmith, fuel, battery, and minor mechanical issues
• Understand the nature of the member’s distress, ensuring their immediate safety, and document the details promptly and accurately
• Maintain a compassionate and composed demeanor, especially during high-intensity calls
• Relay critical information to the internal and external teams to expedite the dispatching process
• Work collaboratively with the team to ensure the smooth operation of our Emergency Roadside Service
• Succeed in a structured environment where performance goals are set and measured, driving member satisfaction.

Call Center Representative – Roadside Assistance

Attorney

• Analyze cases, determine relevant facts, and develop legal theories and defense strategies.
• Identify liability exposure for policyholders and the Exchange.
• Manage complex, high-exposure litigation with minimal supervision.
• Develop and execute discovery plans, including written discovery, subpoenas, depositions, motions, and expert coordination.
• Prepare for and defend trials, arbitrations, mediations, and all related court proceedings.
• Prioritize and manage a heavy, complex caseload while meeting tight deadlines.
• Communicate regularly with policyholders, claims representatives, and management regarding case status and developments.
• Provide legal analysis on liability, damages, defenses, case value, and strategic recommendations.
• Research and draft motions, trial briefs, appellate briefs, and legal opinions (including coverage issues).
• Negotiate and settle cases; handle settlement collections.
• Respond to attorney demand letters.
• Participate in continuing legal education and provide training to attorneys and Claims staff.
• Assist other attorneys and provide guidance to less experienced team members.
• Maintain high ethical standards and strong client-relationship skills.

Claims Litigation Attorney

Human Resources

• Acts as the first point of contact to evaluate the scope of employee inquiries, complaints, and conflicts
• Resolve employee issues by gathering data, providing support in conducting thorough investigations, communicating policy, and consulting with management to make informed decisions regarding all employee relations matters
• Provide guidance to management and employees on conflict resolution and performance management
• Review, recommend and approve all discipline and termination actions and documents to ensure compliance with ACG’s policies, procedures and applicable laws and regulations
• Conducts review to ensure any termination action is not covered by rights protected under company policy, EEO, ADA, FMLA or any other employment regulatory requirement
• Ensure any employee allegations, including allegations made by an employee within the termination process, that an investigation was conducted in compliance with ACG policy, and the matter is closed and documented
• Develop initiatives for assigned business units and prepare and deliver ER reporting and data analytics to Supervisor and Managers
• Collaborate with HR Business Partners on strategic initiatives
• Develop and deliver advanced training sessions to educate leaders on company policies as well as coach and assist managers with performance management and disciplinary issue
• Administers various human resources plans and procedures for employees
• Assists in developing and implementing human resources policies and procedures
• Researches, gathers documentation, and analyzes data to assist management and corporate counsel in investigating, answering and settling legal claims
• Mentor and support other employee relations team members
• May serve as the company representative at employment hearings or be called as a subject matter expert in various judicial proceedings
• Reviews and processes unemployment claims
• Provides support for actions associated with Reduction in Force or other actions impacting job movement across the footprint
• Supports H1B Immigration processes

Employee Relations Partner II

• Transforming data into decision‑ready insights to drive business performance
• Performing complex analyses to inform data‑driven decisions
• Identifying trends, evaluating performance, and developing recommendations
• Collaborating with partners across Claims, Product, Underwriting, Actuarial, Finance, and Technology

Commercial Insurance Analyst

Manager

• This management position serves as an instrumental component of the day to day activities within the claims unit.
• Primary functions include coordinating, directing, and overseeing claims activities of a team(s).
• Key accountabilities include leadership, support, and coaching to ensure compliance of regulatory and statutory requirements, and technical and customer service Best Practices.
• Oversight of external claims vendors and contracts.
• Review claim files regularly for quality.
• Track and monitor all statistical measures and behavioral indicators to evaluate Claims Reps performance (e.g. file review, audits, reports and complaints).
• Coach and counsel employees on performance in a responsive and timely manner.
• Resolve a variety of customer service issues through communication and interaction.
• Implement effective ways (internal/external) to monitor and evaluate customer concerns, issues, satisfaction, and anticipate customer needs.
• Manage employee recruitment and development effectively.
• Identify and implement staff development and training needs to support an effective succession plan.
• Lead meetings in collaboration with unit management to communicate goals with direct reports and reinforce/monitor behavior that furthers technical and customer service performance expectations.
• Maintain knowledge of current industry developments and best practices.
• Participate in committees and projects that will support the organization's goals and objectives.

Claims Automotive Team Manager

• Identify customer needs and recommend appropriate insurance products
• Offering an array of personal lines, small commercial and life insurance products
• Establish strong customer and community relationships to help develop additional leads and referrals
• Maintain partnerships with insurance company representatives and underwriters

Insurance Sales Agent

• Identify customer needs and recommend appropriate insurance products.
• Offering an array of personal lines, small commercial and life insurance products
• Establish strong customer and community relationships to help develop additional leads and referrals
• Maintain partnerships with insurance company representatives and underwriters

Data Analyst

• Develop & Manage Analytics – Define, document, and implement analytics requirements, translating business objective and KPIs into actionable schema-level specifications, ensuring accurate tracking and reporting through Adobe Analytics and Adobe Launch.
• Create Dashboards & Reporting – Build real-time dashboards and scorecards to monitor web performance, mobile app performance, marketing campaigns, and key business KPIs.
• Analyze User Behavior & Performance – Develop digital journey maps, analyze funnel effectiveness, and identify optimization opportunities to enhance user experience and conversions.
• Provide Data-Driven Insights – Deliver actionable recommendations to leadership, digital product teams, business lines, and marketing stakeholders to drive informed decision-making.
• Optimize Digital Experiences – Identify growth opportunities through data modeling, A/B testing insights, and user experience analysis.
• Support KPI Strategy & Business Goals – Advise stakeholders on measurement strategies and ensure alignment with business objectives.
• Maintain and evolve the organization’s data dictionary, manage variable lifecycle and expiration, and configure processing rules to ensure accuracy and governance across report suites.
• Ensure Data Governance & Best Practices – Maintain documentation, uphold governance standards, and support training on analytics tools and methodologies.
• Monitor Industry Trends & Innovation – Stay abreast of emerging analytics technologies, best practices, and opportunities for digital measurement improvements.
• Lead Special Projects – Drive initiatives that leverage data to support business growth, improve customer experience, and enhance strategic decision-making.

Digital Platforms Analytics Specialist

IT Support

• Ensure all claims within the unit meet or exceed quality and regulatory requirements.
• Regularly review appropriate claim files for quality and monitor results of all audits, performance reports and customer survey data.
• Ensure corrective actions are taken to correct deficiencies.
• Recruit and develop people to accomplish #1.
• Effectively oversee/participate with management team in employee recruitment to ensure appropriate staffing.
• Identify and implement staff development and training needed to support an effective succession plan.
• Perform timely and responsive employee coaching and performance counseling.
• Provide opportunities, support professional growth and expand staff responsibilities.
• Delegate authority to appropriate levels.
• Capitalize on capabilities of all employees and ensure decisions correlate with corporate and Claim Division goals.
• Communicate corporate, unit, and team goals with direct reports.
• Monitor and reinforce behavior that furthers technical and customer service performance expectations.
• Continuously seek innovative approaches to address organizational issues.
• Ensure effective communication by the unit management team with internal and external customers.
• Communicate and interact with a variety of individuals to address customer service issues in a prompt and professional manner
• Prepare reports and statistical data on behalf of department regarding performance, cost, staffing, and resource allocation.
• Attend meetings, both intra and inter-department, to evaluate work product, case management system and overall administrative projects
• Participate in committees and projects designed to enhance the organization’s goals and objectives.

Claims Unit Manager – Auto

• Under general supervision, receives, responds to, and handles incoming telephone calls with occasional outbound calling to members in a professional, friendly, and courteous manner.
• Utilize Selling skills to build the Member relationship/experience while maximizing information and sales opportunities.
• Through consultation, cross-sells appropriate club products using expertise, listening skills, member information, job and product knowledge, and the next best opportunity platform to maximize sales.
• Consistently demonstrates positive service attitude to members by accurately and courteously explaining policies and procedures.
• Handle, resolve, and process all membership enquiries through first call resolution, including billing, renewal, upgrades, payments, information changes, duplicate cards, processing payments, etc.
• Sell new memberships, upgrades whenever possible to increase base growth.
• Act as contact for membership sales through direct mailings and marketing promotions.
• Maximize all NBO opportunities – account maintenance, sales, warm transfer skills, etc., through transition and closing skills.
• Assist members through consultation, giving verbal and written email information, including but not limited to – directions, attractions, hotels, State parks, other areas of interest, weather conditions, road closures, member information, discounts, and rewards program.
• Complete Triptik requests; assist in auto vacation planning, etc.
• Receive and process cross-over support as needed during disaster situations.
• Adhere to performance metrics to include managing calls, schedule adherence, and other metrics as prescribed by leadership.

AAA

Sales Agent

Sales Agent

Senior Commercial Insurance Analyst

Sales Agent

Call Center Representative – Roadside Assistance

Claims Litigation Attorney

Employee Relations Partner II

Commercial Insurance Analyst

Claims Automotive Team Manager

Sales Agent

Insurance Sales Agent

Insurance Sales Agent

Digital Platforms Analytics Specialist

Claims Unit Manager – Auto

Membership Sales and Service Representative