Technical Project Manager

• Lead end-to-end project planning, including scope, timelines, resource allocation, and deliverables
• Develop integrated project plans aligned with business goals and customer needs
• Manage day-to-day execution, task coordination, and issue resolution
• Track milestones, risks, and dependencies while providing clear stakeholder updates
• Drive collaboration across internal teams, external partners, and vendors
• Conduct post-project reviews and continuous improvement efforts

Technical Project Manager, Travel Systems

Outside Sales

• Work on a team supporting the sales of a wide variety of products and types of services
• Provide support to members, customers, and staff in an assigned branch location(s)
• Assist in increasing Membership acquisition and process improvement
• Participate in local branch marketing campaigns and community outreach
• Analyze and participate in the creation of sales initiatives, promotions, and special events supporting our Banking, Insurance, and Travel business
• Assist Sales Leaders with developing Regional Incentives, recruitment, and personnel management
• Learn more about the insurance industry, and apply your knowledge to real-world sales and service processes

Field Sales Intern

Full-stack Engineer

• Support Architects on designing, building and testing capabilities/patterns/specifications
• Develop applications using AWS Services, including but not limited to S3, Lambda, DynamoDB, EC2, SageMaker, etc.
• Research and conduct proof of concepts and pilots
• Build integrations using APIs and application toolkits
• Work within microservices architecture, domain driven design, and RESTful APIs using Java
• Work with DevOps toolchain, including Kubernetes
• Develop automation with Ansible, bash, python, or related technologies

IT Software Engineer Intern

Security Engineer

• Lead advanced DLP events analysis, engineering, tuning, and strategy development
• Perform advanced analysis of DLP and CASB events across Microsoft Purview, Netskope, MDCA, and related tools
• Develop and refine DLP rules, classifiers, exceptions, and high‑fidelity detections
• Partner closely with SOC, Cyber Defense, and Security Engineering for alignment on priorities
• Apply a risk-based approach to analyze, prioritize, and remediate data protection risks
• Define, measure, and improve KPIs and KRIs related to data security and DLP

IT Security Engineer – DLP Engineering

Payroll

• Develops, implements, and provides technical control and support for Human Capital Management systems designed to obtain, record, and process various types of employee information.
• Participates in system requirements definition studies, developing workflows of current and proposed system operations, and collecting and organizing pertinent system documentation.
• Devises and/or modifies methods and programs to solve complex data reporting needs and provides technical consulting on complex projects.
• Performs system maintenance, including assisting in the review, testing, and implementation of Workday release features.
• Configure, test, and maintain Workday Payroll, Absence, and Time Tracking functional areas, including earnings, deductions, pay groups, time off plans, accruals, time entry templates, calendars, and complex calculation rules, ensuring configurations are scalable, compliant, and aligned with business requirements.
• Analyze, troubleshoot, and resolve complex payroll, absence, and time tracking issues, partnering with Payroll Operations and HR stakeholders to ensure data integrity, accurate calculations, and timely payroll processing while minimizing operational risk.
• Create and maintain detailed functional documentation, process flows, and SOPs.
• Deliver training to end-users and HR team members.
• Support all testing activities for system enhancements, new feature rollouts, and Workday's bi-annual updates, including developing test plans and coordinating user acceptance testing (UAT).
• Effectively manages People Service Center support tickets and cases within required timeframes and according to department policy to maintain service delivery standards.
• Provides escalated support for the People Service Center to assist employees throughout the Enterprise with problem tickets or inquiries.
• Completes other duties assigned by management.
• Work is performed with only minimal guidance or supervision. Work requires extensive knowledge in Workday, practices, techniques, and methods. Work regularly requires the exercise of discretion and independent judgment in areas such as: Developing specialized reports, Troubleshooting data problems/issues, Development of data-driven solutions to complex HR data issues/problems. Proficiency in Workday Report Writer and building calculated fields. Experience with EIBs (Enterprise Interface Builders) for data loads and mass updates. Ability to translate business requirements and architect sustainable solutions.

People Systems Specialist – Workday Payroll

Customer Support

• Promote ACG products and services
• Promote customer satisfaction and participate in office events to help generate revenue
• Greet customers and service their needs
• Provide sales and support services to members
• Generate leads and provide travel information
• Respond to customer inquiries and refer to senior staff when appropriate
• Provide cashiering services for insurance policies and travel products
• Receive and resolve member/customer complaints

Branch Customer Service and Sales Representative

• Greet customers and provide peace of mind by servicing their needs
• Provide sales and support services to members including greeting, servicing, and selling membership, travel products and (some) banking products
• Generate leads, update members on travel and insurance specials, and provide travel information
• Respond to customer inquiries and refer to senior staff or agent when appropriate
• Provide cashiering services to members which includes taking and processing payments for insurance policies, travel and sale of tickets, and travel money products
• Receive and resolve member/customer complaints and seek assistance from management in complaint resolution when appropriate
• Provide administrative support to the travel and/or insurance sales staff during peak periods
• Conduct outbound promotional calls for insurance and/or travel products
• Other duties as assigned

Branch Customer Service & Sales Rep – Military Cut-Off

Business Analyst

• Collaborate with Business Relationship Management/Consultants (BRM/BRMC), Business Solutions Analysts (BSA)/Other business partners, Project Managers (PM), Developers and Quality Assurance (QA) and other IT partners as needed
• Work closely with BRM/BRMC and BSA to understand needs, collect business requirements, and translate them into technical requirements
• Coordinate with project managers to ensure project timelines and milestones are met
• Develops and maintains comprehensive Standard Operating Procedures (SOPs) to ensure consistency and efficiency in processes
• Identifies and coordinates interdependencies across multiple domains, ensuring seamless integration and alignment of efforts.
• Leads and accelerates the delivery of projects and initiatives, driving them to successful completion within set timelines
• Cultivates and sustains strong, collaborative relationships with various domains and key contributing partners
• Collaborate with Architects, Developers and others as needed to ensure technical solutions align with business objectives
• Provide Subject Matter Expertise: Serve as a go-to resource for business partners, providing in-depth knowledge of the applications and platforms.
• Review and provide feedback on documentation crafted by other analysts to ensure accuracy and completeness.
• Regularly update BRM/BRMC, BSA and PM on the status of issues and risks.
• Ensure Accurate Translation and Traceability of Business Requirements into Technical Requirements: Collaborate as needed with BSA and other business partners to capture all vital business needs by using Business Requirements Document (BRD)
• Validate the technical requirements, support the business requirements, delivering expected features and functionality
• Create, Maintain and Update Documentation.

API IT Solutions Analyst IV

• Serves as a software engineering resource on the Digital Engineering team while building CSAA’s next generation of customer-facing web & mobile applications.
• Under close supervision, writes secure, stable, and maintainable code in a fast-paced, Agile environment.
• Works with others on the development team to develop, test and maintain features within digital applications.
• Learns and follows all established technical and quality processes throughout the software development lifecycle.
• Participates in team design, scoping and prioritization sessions, and provides regular demonstrations of completed work.
• Demonstrates a desire to learn and expand technical abilities.

Software Engineer I

Operations

• Reports to (job title): Director or above
• Manage and oversee the day-to-day activities of the compensation operations and team to ensure quality, accuracy, and timeliness of deliverables.
• Lead, coach, and develop a team of compensation consultants, providing direction, workload prioritization, and quality oversight of deliverables.
• Partner with senior compensation leadership to provide input into enterprise compensation strategies, annual priorities, and the multi-year compensation roadmap.
• Translate compensation strategy into actionable plans, managing the execution of compensation initiatives, projects, and operational deliverables.
• Drive continuous process improvement by identifying inefficiencies, standardizing workflows, and implementing scalable compensation practices.
• Manage compensation projects from planning through delivery, ensuring milestones, timelines, and stakeholder expectations are met.
• Manage the compensation intake process, ensuring timely and accurate responses to HR and business inquiries.
• Provide consultative support to HR and business leaders on compensation-related requests, including job evaluations, pay actions, and program interpretation.
• Ensure smooth execution of annual and off-cycle compensation processes, including salary reviews, market pricing, job evaluations, and incentive processing.
• Ensure adherence to compensation governance, internal controls, and regulatory requirements in partnership with Legal, Finance, HRIS, and other stakeholders.
• Analyze compensation data and trends to support recommendations, operational decisions, and continuous improvement efforts.
• Supervise and develop a team of compensation analysts; assign workload, review deliverables, and provide training and coaching.

Manager, Compensation – Ops & Strategy

Risk

• Own the design and implementation of an enterprise information model
• Establish and carry out enterprise data and information architecture policies
• Work with business and IT partners to drive consensus
• Enhance the company’s data governance platform
• Act as liaison between business and IT to translate business data requirements

Information Architecture Governance Advisor

Product Manager

• Strategically lead territory, including steering a portfolio and aligning teams
• Lead a team of professionals accountable for anticipating needs and providing accurate information
• Advocate for state-specific needs and develop budget strategies
• Build and maintain productive relationships with key partners

Senior State Product Manager

Manager

• Review claim files regularly for quality
• Track and monitor all statistical measures and behavioral indicators to evaluate Claims Reps performance (e.g. file review, audits, reports and complaints)
• Coach and counsel employees on performance in a responsive and timely manner
• Resolve a variety of customer service issues through communication and interaction
• Implement effective ways (internal/external) to monitor and evaluate customer concerns, issues, satisfaction, and anticipate customer needs
• Manage employee recruitment and development effectively
• Identify and implement staff development and training needs to support an effective succession plan
• Lead meetings in collaboration with unit management to communicate goals with direct reports and reinforce/monitor behavior that furthers technical and customer service performance expectations
• Maintain knowledge of current industry developments and best practices
• Participate in committees and projects that will support the organization's goals and objectives

Claims Casualty Team Manager – Litigation

• Deliver exceptional service in a fast‑paced contact center by resolving complex inquiries, supporting policy updates, and ensuring compliance with company and PCI standards.
• Retain members through effective problem‑solving, professional communication, and accurate documentation of all interactions.
• Identify opportunities to upsell and cross‑sell insurance products while maintaining a customer‑focused approach.
• Handle escalated contacts with courtesy and professionalism, collaborating with internal teams to provide seamless customer experience.
• Consistently meet and exceed individual and team performance goals in a high‑volume environment.

Insurance Customer Service Representative

Accountant

• Leads the AAA Foundation for Traffic Safety's accounting cycle, financial reporting, and analysis
• Prepares monthly financial reports ensuring accuracy and timeliness
• Partners with Foundation contacts to analyze expense trends and forecast outcomes
• Assists in annual budgeting process coordinated with budget reviews