Insurance

• Responsible for the sale and service of ACG branded and brokered insurance products, memberships, and financial products within an ACG branch.
• Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insureds, and grow ACG’s overall insurance book of business.
• Effectively overcomes objections to close the sale and/or retain the insured.
• Works to meet or exceed targets as defined in the sales incentive plan and goals assigned by leadership.
• Conducts insurance review for clients to identify a range of suitable products.
• Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
• Participates in local branch events, to solicit new business, create and expand business networks.
• Build rapport critical to establishing customer satisfaction, loyalty, and affinity to the AAA brand.
• Responds to customer inquiries and requests relating to insurance, membership, and financial products.
• Refer Members to other applicable lines of business (i.e., Travel & Financial Services) as deemed appropriate.

Insurance Sales Agent

Human Resources

• Provides strategic and operational leadership for the organization’s HR technology ecosystem
• Owns the strategy, governance, and ongoing evolution of HR systems such as Workday, Qualtrics, Power BI reporting, and other HR technology tools
• Responsible for evaluating new functionality, prioritizing adoption, and ensuring disciplined governance across configuration, data access, reporting, and release management
• Ensures these systems are stable, compliant, well-integrated, and intentionally designed to improve employee and leader experience
• Manages vendor relationships across the HR technology landscape
• Partners with IT, Legal, Security, and HR process owners to ensure responsible use of HR technology

Senior HRIS Manager

• Ability to sell through multiple insurance carriers
• Access to sell to our millions of AAA members for preferred lead generation
• Company paid incentive trips for top performers
• Sales focused with a dedicated Customer Service & Policy Retention teams
• Opportunity to build your book and make renewal income

Customer Support

• Responds to member/customer requests for emergency road service in a call center environment.
• Obtains information regarding type of service required (e.g. vehicle location, type of problem, etc.).
• Provides basic information regarding Emergency Road Service benefits in accordance with Customer Interaction Model.
• Performs geographical location spotting to determine potential service providers.
• Communicates with contractors to provide information regarding member location, vehicle, type of problem, etc. and obtains estimated time of arrival.
• Enters data into D2000 database and documents all relevant details.
• Notifies member of estimated time of arrival and name of contractor.
• May communicate with contractor if service not provided within specified time period and update member on status as necessary.
• Recognize, promote and process membership sales opportunities.
• Verifies completed status of call and closes out on system.

Bi-Lingual Customer Service Representative – Emergency Roadside Service

• Responds to member/customer requests for emergency road service
• Obtains information regarding type of service required
• Provides basic information regarding Emergency Road Service benefits
• Communicates with contractors to provide information regarding member location
• Notifies member of estimated time of arrival
• Recognizes, promotes and processes membership sales opportunities
• Verifies completed status of call and closes out on system

Customer Service Representative – Emergency Roadside Service

Attorney

• Handle litigation and cases of intermediate-level exposure and complexity in which the insured or the Company is a defendant
• Review and analyze files, insurance policies, all allegations and pertinent medical and technical data
• Consult with medical and accident reconstruction specialists regarding injuries and disabilities
• Prepare and file responses to civil complaints and appropriate motions
• Conduct discovery depositions; formulate interrogatories
• Prepare case for trial, examining facts and developing trial strategy for the defense
• Conduct defense of case, including delivery of opening statement, examination and cross-examination of witnesses
• Prepare mediation summaries and appear before Mediation Tribunal to advocate defendant’s case
• Negotiate reasonable and equitable pre-trial settlements on behalf of Company and insured

Associate Attorney

• Drive business results by collaboratively developing various dashboards that will provide greater transparency into the health and well-being of The Auto Club Group
• Broaden your knowledge and create meaningful connections by cross-collaborating among the many business lines of ACG in a wide range of auditing projects
• Utilize Google Cloud Platform – Looker Studio to create various dashboards
• Perform quality audits across various product lines such as Auto, Home, Life, and Personal Umbrella Policies
• Assist with flowcharting audit samples that provide transparency into agent performance
• Support our Insurance Optimization Team with investigating trends within our Trailing Document audit process
• Generate new ideas and provide input towards the creation and utilization of Looker Studio Dashboards

Insurance Optimization Intern

Claims Specialist

• Work under minimal supervision with a high-level approval authority to handle complex technical issues and complex claims.
• Claim handling responsibilities will include the following: reviewing assigned claims, contacting the insured and other affected parties, setting expectations for the remainder of the claim process, and initiating documentation in the claim handling system.
• Complete complex coverage analysis.
• Ensure all possible policyholder benefits are identified.
• Create additional sub-claims if needed.
• Complete an investigation of the facts regarding the claim to further and in more detail determine if the claim should be paid, the applicable limits or exclusions and possible recovery potential.
• Conduct thorough reviews of damages and determine the applicability of state law and other factors related to the claim.
• Evaluate the financial value of the loss.
• Approve payments for the appropriate parties accordingly.
• Refer claims to other company units when necessary (e.g., Underwriting, Recovery Units or Claims Special Investigation Unit).
• Thoroughly document and/or code the claim file and complete all claim closure and related activities in the assigned claims management system.
• Utilize strong negotiating skills.
• Employees assigned to Auto Physical Damage (“APD”) claim unit will handle complex claims involving settling Total Losses, inspecting vehicles and preparing estimates of damage.
• Additional responsibilities may include the following: determining cause of damage, establishing liability, and identifying subrogation potential.
• Monitor repairs and approve car rental expense.
• Oversee APD Litigation cases. Manage the litigation process including attorney and budget management, participation in mediation activities and determining the appropriate settlement position.

Catastrophe Field Claims Specialist

Payroll

• Work with a small team to develop relevant websites, apps, and research that will highlight areas of strength and identify opportunities for optimization
• Provide real-world payroll processing experience within a controlled environment
• Develop understanding of payroll compliance, controls, and financial impact
• Build analytical capability through structured process improvement work
• Create a lasting operational artifact that improves payroll efficiency

Payroll Intern

Learning and Development

• Coordinates and facilitates comprehensive new hire training programs for the Insurance Sales Team
• Applies Gagnes Nine Events of Instruction to facilitate instructor-led business line specific training
• Utilizes the Learning Management System (AAAU) for all course management and administration
• Evaluates, documents, and monitors Associate performance during learning initiatives
• Builds learning solutions designed to meet organizational goals and priorities
• Responsible for content development, including creating participant & facilitator guides
• Leverages innovative learning methodology and technology to engage participants

Insurance Learning Specialist

Solutions Engineer

• Architects end-to-end enterprise solutions leveraging Dynamics 365 and the Power Platform.
• Leads high-impact technical design sessions, guiding cross-functional teams.
• Evaluates, selects, and integrates third-party technologies.
• Designs and delivers custom Power Apps to enhance user experience.
• Builds advanced Power BI solutions, transforming complex data into actionable insights.
• Partners with product owners and stakeholders to translate needs into scalable solutions.
• Mentors junior team members and leads Agile/Scrum ceremonies.

Solutions Architect, Microsoft Dynamics

• Solicit and sell Life & Health insurance and Annuity products under minimal supervision primarily within ACG branch location.
• Thorough knowledge of various product features and marketing and sales techniques, achieve established sales goals.
• Develop leads and prospects for new accounts through various marketing activities (outbound/inbound phone calls, mailings, referrals, networking, website, seminars, etc.)
• Prepare proposals, and close sales of Life, Health, Annuity, Membership, and Financial Services products.
• Complete appropriate applications, forms and follow internal processing procedures to ensure transactions are handled in accordance with company policies and practices.
• Work collaboratively with others in the Branch to reach business goals, maximize leads, sales opportunities and take advantage of cross-sell opportunities.
• Assist Underwriting and Brokerage Departments in satisfying requirements.
• Respond to customer inquiries and problems and ensure sound sales practices are used.
• Prepare reports documenting prospecting and sales activities, maintain specified production standards and persistency levels for all required products.

Life Insurance Specialist

Consultant

• Build adoption strategies for priority digital and workflow changes, including target populations, capability needs, manager enablement approach, and reinforcement plan.
• Conduct readiness and adoption diagnostics using feedback, workflow mapping, and available usage/adoption signals to identify barriers and prioritize interventions.
• Develop scalable enablement assets tied to real workflows, such as job aids, manager talking points, office hours structures, and practical implementation guidance.
• Partner with IT and change stakeholders to align workforce enablement plans with rollout timelines, communications, and support models.
• Define and monitor adoption measures and leading indicators; provide recommendations to scale, adjust, or pause approaches based on evidence.
• Support pilots and staged rollouts by structuring learning capture, surfacing friction points, and improving approaches before broader deployment.
• Coordinate with Culture & Experience and Leader Effectiveness partners to ensure communications, leader routines, and reinforcement are aligned and usable.

Digital Readiness, Workforce Capability Consultant

Product Manager

• Oversee all activities relative to product development.
• Collaborate with leadership and peers in the establishment of objectives and goals for the Product Development department.
• Develop and ensure the accomplishment of short and long-term goals and objectives for the assigned business unit.
• Oversee and participate in the planning, development and implementation of policies, procedures and initiatives to improve performance, resolve complex issues, maintain quality and monitor expenses.
• Develop and approve recommendations for enhancements.
• Work with Product Managers to execute all activities and enhancements.
• Maintain alignment with other product managers to ensure successful development of the entire product line for all regions/states.
• Ensure compliance and adherence to applicable regulations and corporate guidelines.
• Determine and implement the strategic positioning of Auto Club Group (ACG) products and services to meet member needs, build company revenues and meet corporate objectives within assigned states.
• Coordinate and direct the development, implementation and administration of programs and policies for specific property/casualty (P&C) insurance lines underwritten by ACIA and affiliates.
• Accountable for product premium volume growth and profit and loss results within assigned states.
• Identify, forecast, integrate and communicate market trends to develop pricing structures and rate revisions for assigned state(s).
• Develop and implement new/revised Property & Casualty products and programs.
• Keep executive manager current on actions and programs as appropriate.
• Participate in the development of marketing and sales programs for ACG personal lines products.
• Coordinate the development, analysis and presentation of information regarding competitors, product performance and general insurance and market issues.
• Act as a company representative in the interaction with independent insurance agents, vendors, insurers, trade associations, insurance bureaus, government agencies, etc.
• Monitor budgetary activities.
• Allocate and coordinate departmental resources, including personnel, and capital.
• Oversee the development and distribution of department communications and various manuals related to new or revised procedures.
• Establish positive working relationships with operations and corporate partners.
• Develop and maintain relationships with appropriate trade or technical business groups.
• Monitor and when necessary participate in the negotiation of contracts with vendors and service delivery partners.
• Maintain up-to-date knowledge of industry best practices relative to assigned business unit operations.
• Directly and/or indirectly, a staff of technical and professional personnel who may be distributed in one or more physical location.
• Manage the department process related to the selection, hiring, training, development, coaching, review and counseling of assigned staff.

Insurance Sales Agent

Insurance Sales Agent

Senior HRIS Manager

Insurance Sales Agent

Bi-Lingual Customer Service Representative – Emergency Roadside Service

Customer Service Representative – Emergency Roadside Service

Associate Attorney

Insurance Optimization Intern

Catastrophe Field Claims Specialist

Payroll Intern

Insurance Learning Specialist

Solutions Architect, Microsoft Dynamics

Life Insurance Specialist

Digital Readiness, Workforce Capability Consultant

AVP Product Management