Instructor

• Deliver behind-the-wheel instruction to students of varying ages and experience levels following AAA’s curriculum and training standards
• Use driving school software to track and manage student progress
• Assess student performance and provide personalized guidance
• Stay current on safe and defensive driving practices
• Maintain all required state documentation

Driving School Instructor

Director

• Provide executive leadership and strategic direction for enterprise data, analytics, governance, and application integration capabilities
• Establish and execute the enterprise data architecture and roadmap
• Modernize platforms and integration services while strengthening data quality, security, and governance
• Direct the strategy, design, and operations of modern cloud data lakes and data warehousing environments
• Lead implementation and optimization of the Customer Data Platform to deliver unified customer views and optimize real-time customer experiences and marketing journeys
• Partner with business units to deliver business intelligence, reporting tools, and predictive analytics capabilities
• Lead the transition to and maturity of real-time application integrations using event-driven, pub-sub services
• Ensure secure, scalable, low-latency data flows across enterprise systems and third-party applications
• Establish and maintain enterprise-wide API standards and integration frameworks
• Define and execute Master Data Management strategy and enterprise data governance programs
• Partner with cybersecurity to enforce data privacy, security controls, and regulatory compliance
• Define demand-gathering, backlog-tracking, prioritization, communication, requirements, data modeling, source data analysis, integration design, development, and end-to-end/user acceptance testing processes in an agile methodology
• Drive consistent delivery quality across internal and consulting teams
• Mentor and scale a multidisciplinary team of data engineers, architects, and governance specialists
• Collaborate with the CIO and executive leadership to align the data roadmap with corporate growth goals
• Manage CapEx/OpEx budgeting and strategic vendor and software relationships
• Perform other duties as assigned

Managing Director, Enterprise Data and Integration

Call Center Representative

• Serve as the first point of contact for members and customers
• Assist with membership services, billing inquiries, and travel planning
• Support Driving School enrollments, scheduling, rescheduling, and program inquiries
• Educate members on AAA benefits, products, services, and coverage options
• Promote memberships, upgrades, and other AAA products when appropriate
• Provide travel information, including routes, directions, mileage, accommodations, and road conditions
• Prepare TripTiks® and use available resources to address member needs
• Resolve customer concerns professionally and escalate complex issues when needed
• Accurately document customer interactions and process requests in company systems
• Support training activities and assist during peak service periods

Customer Service Representative – Call Center

Account Manager

• Grow and manage contractor relationships to ensure delivery of Roadside Assistance meets or exceeds Quality Standards
• Work closely with local contractors assisting AAA members with Emergency Roadside Assistance
• Gather information and documentation to assist management in determining eligibility for Roadside Assistance participation
• Handle or assist with onboarding successful Roadside Assistance candidates after management approval
• Protect the AAA brand by managing logo use and ensuring compliance throughout contractor relationships
• Guide Roadside Assistance facilities to improve efficiencies and reduce costs
• Promote and support Roadside Assistance, AAR, and Battery program participation
• Conduct training sessions on Roadside Assistance procedures and program standards
• Promote and support AAA equipment programs among assigned facilities
• Investigate and resolve member complaints with Member Relations
• Inspect vehicles, facilities, and equipment as needed to resolve member issues
• Communicate with AAA members, Affiliate AAA Clubs, and contract facilities regarding service complaints and issues
• Recruit Roadside Assistance facilities to adequately service the assigned territory
• Respond to interested facilities and outline appropriate programs
• Conduct equipment evaluations
• Assist prospective Roadside Assistance owners with starting a new business
• Analyze performance gaps and service issues and report findings to management
• Investigate and resolve billing disputes with contract facilities
• Manage projects with minimal supervision and support development of new or enhanced programs
• Attend towing association meetings and trade shows
• Perform other duties as assigned

Roadside Assistance Territory Manager

Product Analyst

• Act as a thought partner to product managers and experience leaders
• Identify opportunities to optimize digital experiences through experimentation, behavioral analytics, and data-driven decision-making
• Perform moderately complex analysis and develop actionable recommendations supporting growth and profitability targets
• Monitor and communicate performance, trends, and strategic insights for digital personal-lines auto and property products
• Assess market risks and opportunities and influence executive leadership decisions with data-based insights
• Use SQL, Microsoft Excel, Essbase, Snowflake, and Power BI to analyze large amounts of data
• Support business cases by synthesizing data, modeling scenarios, and evaluating financial impacts
• Apply AI tools and techniques to improve analytical efficiency, automate routine work, and develop scalable decision-support solutions
• Prepare and deliver presentations and reports for leadership, regional partners, and external team members
• Streamline processes and improve analytical efficiency through automation, enhanced tools, and data governance
• Collaborate with Actuarial, Finance, State Product Management, Operations, and other teams on new products, programs, and processes
• Travel occasionally, less than 10%, for internal and cross-functional meetings

Insurance Product Analyst IV, Product Intelligence

• Respond to incoming calls regarding membership services, travel information, account inquiries, and member concerns.
• Gather, verify, and accurately enter information into customer service systems.
• Assist members by providing information, researching requests, and resolving inquiries in a timely and professional manner.
• Respond to member questions, service concerns, and complaints, escalating issues when appropriate.
• Provide travel-related information, including directions, mileage, routes, accommodations, weather, and road conditions.
• Promote memberships, coverage options, and other club products and services when appropriate.
• Assist with driving school enrollments and scheduling requests, providing information on available courses, registration procedures, and appointment availability.
• Support team operations through training assistance, special projects, and high-volume service periods.
• Work Monday-Friday, 12:00 PM-8:00 PM, plus alternating Saturdays; no Sundays.

Customer Experience Specialist – Call Center

Claim Specialist

• Review assigned claims
• Contact insureds and other affected parties
• Set expectations for the remainder of the claim process and initiate documentation in the claim handling system
• Complete complex coverage analyses
• Identify all possible policyholder benefits
• Create additional sub-claims when needed
• Investigate claim facts in detail to determine payment, applicable limits or exclusions, and recovery potential
• Review damages and determine applicability of state law and other claim-related factors
• Evaluate the financial value of losses
• Approve payments for appropriate parties
• Refer claims to Underwriting, Recovery Units, or the Claims Special Investigation Unit when necessary
• Document and code claim files and complete claim closure activities in the claims management system
• Negotiate claim settlements
• Handle Homeowner/CAT claims valued over $100,000 in the field
• Prepare damage estimates using claims software
• Review estimates for accuracy
• Monitor contractor repair status when applicable
• Assist the Claim Manager with file reviews and training when applicable
• Serve as the face of the claims experience for Metro Detroit customers
• Inspect property damage and work directly with homeowners to provide service and fair claim resolutions

Field Property Claim Specialist

Insurance

• Sell and provide ongoing service for ACG-branded and brokered insurance products, memberships, and financial products within a high-traffic ACG branch
• Uncover customer needs, generate new business, retain existing clients, and grow ACG’s insurance portfolio
• Overcome objections, negotiate effectively, close sales, and meet or exceed individual sales targets and incentive-plan expectations
• Conduct comprehensive insurance reviews to assess risk and identify coverage gaps
• Recommend appropriate insurance and financial solutions
• Quote, bind, and issue policies in accordance with underwriting guidelines and regulatory requirements
• Build and maintain rapport with members and clients
• Respond to inquiries professionally and urgently while supporting customer satisfaction, loyalty, and trust in the AAA brand
• Participate in local branch and community events to prospect and expand referral networks
• Develop new business opportunities and identify cross-sell and referral opportunities into Travel and Financial Services
• Service ACG members in person at an ACG branch facility
• Work Monday–Friday, 8:30 a.m.–6:00 p.m., with possible rotating Saturdays, 9:00 a.m.–1:00 p.m.

Insurance Sales Agent

• Review assigned claims
• Contact insureds and other affected parties
• Set expectations for the remainder of the claim process and initiate documentation in the claim handling system
• Complete complex coverage analysis and identify all possible policyholder benefits
• Create additional sub-claims when needed
• Investigate claim facts to determine payment, applicable limits or exclusions, and recovery potential
• Review damages and determine applicability of state law and other claim-related factors
• Evaluate the financial value of losses
• Approve payments for appropriate parties
• Refer claims to Underwriting, Recovery Units or the Claims Special Investigation Unit when necessary
• Document and code claim files and complete claim closure activities in the claims management system
• Negotiate claim resolutions
• Handle Homeowner/CAT claims valued over $100,000 in the field
• Prepare damage estimates using claims software for field claims
• Review estimates for accuracy
• Monitor contractor repair status when necessary
• Assist the Claim Manager with file reviews and training when necessary
• Serve as the face of the claims experience for Metro Detroit customers
• Inspect property damage and work directly with homeowners to provide service and fair claim resolutions

Property Field Claim Specialist

Operations

• Design modern desktop and mobile device management (MDM) solutions using Windows 11, MECM/SCCM, and Intune
• Design, develop and implement modern lifecycle practices for endpoints
• Perform software/hardware testing, modifications, and system integrity checks
• Troubleshoot and resolve endpoint issues, problems, and errors
• Research emerging technologies
• Lead client working sessions and gather business, communication, and functional objectives
• Design how technologies will fit into the ACA environment
• Partner with architects across network, server, security, and telephony platforms
• Develop high-level implementation plans for the desktop platform
• Evaluate technologies and assess their impact on ACA’s computing environment
• Provide guidance on the modern desktop platform
• Build Group Policy desktop management policies and transfer/manage GPOs in Intune Configuration Policies
• Operate and maintain Microsoft SCCM and related environments, including distribution points, Cloud Management Gateway, Intune, and Autopilot
• Serve as Tier 3 escalation point for Tier 1 and Tier 2
• Ensure security compliance
• Install, configure, and prepare operating systems for deployment with SCCM and Intune
• Create PowerShell scripts and packages for upgrades
• Manage security patches, vulnerabilities, malware prevention, protection, and recovery
• Participate in enterprise vulnerability tiger teams
• Plan, build, deploy, and track application packages
• Conduct zero-touch deployments
• Utilize Intune management for various tasks
• Monitor and report compliance, Windows updates, PCI, and third-party updates
• Research and improve endpoint images based on business requirements
• Perform post-resolution ticket follow-ups
• Adhere to the Change Management Process
• Provide reporting and metrics documentation
• Create and update knowledgebase documentation
• Abide by Information Security Policies
• Perform other duties as assigned

Endpoint Operations Administrator III

Claim Processor

• Research and properly route mail
• Enter key information into claim systems for routing documents, including summons and complaints
• Oversee exception processing for RPA functions
• Order police reports and pay low-dollar, high-volume claim expense invoices
• Research to ensure no payment duplication
• Request and track retrieval of paper files
• Oversee manual printing, logging, and mailing of remotely printed checks for multiple claim systems
• Receive inbound and make outbound customer calls to resolve claims needs
• Triage phone and customer care lines for members and body shops regarding inspection assignments
• Assign claims to claim handlers according to prescribed business rules
• Update claim systems with information related to assigned recovery tasks
• Provide administrative support to Claims operations
• Perform higher-level tasks as needed

Claim Support Processor

Product Designer

• Design, develop, implement, test, and maintain moderately complex web-based and distributed applications
• Support project deliverables, coding, system testing, and technical documentation according to IT standards
• Develop system documentation including structure charts, screen designs, data flow diagrams, file layouts, report layouts, and job run descriptions
• Analyze business problems and evaluate information systems
• Troubleshoot and resolve issues in test, development, or production environments
• Write procedures and technical materials
• Collaborate with business partners, developers, product teams, and other stakeholders on design concepts and project activities

Graphic Arts/UI/UX Designer

Underwriter

• Review and analyze internal and external investigations, inspections and statuses to ensure rating and premium value integrity
• Review information, initiate policy adjustments for commercial product lines and tabulate results
• Compare rating characteristics of specific accounts and formulate actions to comply with underwriting rules and procedures
• Provide advanced technical and product information in response to questions and inquiries
• Attend required training
• Correspond with and maintain professional relationships with agents and producers
• Explain reasons for policy adjustments
• Update rating criteria on affected policies
• Complete activity sheets for monthly reports and calculate premiums recovered to assess revenue impact of inappropriate ratings
• Underwrite and process renewals and endorsements within authority level
• Work with underwriters, senior underwriters and/or supervisors when matters exceed authority level

Commercial Underwriting Analyst

• Review assigned claims
• Contact insureds and other affected parties
• Set expectations for the remainder of the claim process
• Thoroughly document activities in claim files
• Complete complex coverage analyses and identify all possible policyholder benefits
• Investigate claim facts
• Determine whether claims should be paid and confirm recovery potential
• Review damages and determine applicability of state law and other claim-related factors
• Refer claims to Underwriting, Subrogation, or the Special Investigation Unit when appropriate
• Handle attorney-represented and unrepresented injury claimants involving coverage investigations, liability disputes, bodily injuries, and litigation
• Assist the Claim Manager with file reviews and training
• Work within assigned claim systems and process time-sensitive information from multiple sources
• Travel outside the assigned territory when needed

Senior Casualty Claim Specialist

Business Analyst

• Design, develop, implement, and/or support moderately complex Salesforce-based solutions
• Support project tasks
• Code and test programs
• Develop system documentation, including structure charts, screen designs, data flow diagrams, file layouts, report layouts, and job run descriptions
• Follow Information Systems standards
• Analyze business problems
• Evaluate information systems and interdependencies between components
• Troubleshoot and resolve problems in test, development, or production environments
• Write procedures and technical materials
• Perform multiple concurrent activities effectively