Senior Casualty Claim Specialist

AAA

Senior casualty claims specialist handling complex Florida bodily injury and litigation claims. Supporting AAA’s insurance, travel, membership, and financial services operations.

Posted 8/19/2026full-timeTampa • Florida • 🇺🇸 United StatesSenior💰 $75,000 - $85,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates advanced knowledge of claims management, including coverage analysis, subrogation procedures, and litigation handling. Proficient in effective communication, customer service, and problem-solving within the claims process.

Highest-signal resume keywords

Florida State Adjuster LicenseClaims Settlement NegotiationAdvanced Knowledge of Subrogation ProceduresAdvanced Knowledge of Negligence LawEffective Verbal and Written Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims Evaluation and ResolutionComplex Coverage AnalysisInvestigation SkillsManual and Electronic EstimatesIntercompany ArbitrationBodily Injury Claims HandlingTime ManagementResearch SkillsBasic Claim File ReviewMedical Terminology Knowledge

Soft Skills

Customer Service SkillsRelationship-Building SkillsProblem-Solving SkillsSound Decision-MakingOrganization Skills

Tools & Technologies

ACG Claim SystemsBasic PC Software

Certifications & Qualifications

Florida State Adjuster LicenseCompletion of ACG Claim Representative Training ProgramCompletion of Insurance Institute of America's General Insurance Program

Industry Keywords

Fair Trade Practices ActNo-Fault LawLitigation HandlingSubrogation ClaimsClaim Policies and Procedures

About the role

Key responsibilities & impact

Review assigned claims
Contact insureds and other affected parties
Set expectations for the remainder of the claim process
Thoroughly document activities in claim files
Complete complex coverage analyses and identify all possible policyholder benefits
Investigate claim facts
Determine whether claims should be paid and confirm recovery potential
Review damages and determine applicability of state law and other claim-related factors
Refer claims to Underwriting, Subrogation, or the Special Investigation Unit when appropriate
Handle attorney-represented and unrepresented injury claimants involving coverage investigations, liability disputes, bodily injuries, and litigation
Assist the Claim Manager with file reviews and training
Work within assigned claim systems and process time-sensitive information from multiple sources
Travel outside the assigned territory when needed

Requirements

What you’ll need

Five years of experience or equivalent training in claim settlement negotiation, evidence evaluation, manual and electronic estimates, subrogation claims, coverage questions, statements, and claim evaluation and resolution plans
Florida State Adjuster License required where an adjuster’s license is required
Degree in Business Administration, Insurance, or a related field, or equivalent related work experience
Valid driver's license required if responsibilities involve in-person inspections or frequent in-person meetings
Advanced knowledge of the Fair Trade Practices Act as it relates to claims
Advanced knowledge of subrogation procedures and processes
Advanced knowledge of intercompany arbitration
Advanced knowledge of handling litigation
Advanced knowledge of Negligence Law and No-Fault Law
Knowledge of medical terminology and human anatomy
Ability to handle claims to the line and follow/apply ACG Claim policies, procedures, guidelines, and standards
Ability to work within assigned ACG Claim systems and basic PC software
Basic claim file review and investigation skills
Effective verbal and written communication skills
Customer service and relationship-building skills with insureds/claimants
Problem-solving, sound decision-making, prioritization, time management, organization, and research skills
Ability to analyze and interpret subrogation laws in various states
Ability to travel outside assigned territory, potentially involving overnight stays
Ability to relocate and work evenings or weekends
Must reside within 50 miles of Tampa, Florida
Preferred: Associate degree in Business Administration, Insurance, or a related field, or equivalent related work experience
Completion of ACG Claim Representative Training Program or equivalent knowledge/experience
Preferred: completion of Insurance Institute of America's General Insurance Program, Associate in Claims, Associate in Management, equivalent CPCU coursework, or designation
Preferred: five years of litigation file handling experience
Must consent to a background and drug screen if offered employment

Benefits

Comp & perks

Annual company bonus incentive
Medical plans with multiple coverage options, including HSA eligibility
Prescription drug coverage
Dental and vision benefits
Employee Assistance Program
Company-paid basic life insurance
Optional supplemental life insurance and dependent coverage
Short-term and long-term disability coverage
Critical illness, accident, and pet insurance options
401(k) plan
50% company match on employee contributions up to 6% of pay
Additional company contribution of 4% of pay each pay day; 100% vested after three years of service
Health Savings Account (HSA) and Flexible Spending Accounts (FSA) options
Paid Time Off (PTO)
10 company-paid holidays annually for full-time employees
1 mental health day, 2 floating holidays, and 1 volunteer day for full-time employees
Paid leave programs, including parental, bereavement, jury duty, and military leave
Tuition assistance (up to $5,250 annually; 80% covered by ACG)
Professional certification support with 100% reimbursement for eligible programs
Career development and advancement opportunities
Complimentary AAA membership with roadside assistance and travel discounts
Adoption assistance program
Hybrid work arrangement