Financial Planning and Analysis

• Prepares in-depth financial analyses and research to support management decisions and financial reports
• Analyzes financial implications of business decisions on results
• Researches and interprets financial data using advanced financial techniques
• Develops financial models for business initiatives
• Collaborates with departments on financial consequences of actions
• Supports internal and external auditors by preparing analytical schedules
• Develops and documents system changes or upgrades
• Prepares complex journal entries and participates in month-end procedures
• Performs employee benefit accounting and reporting
• Balances insurance company Annual Statement supplemental schedules with regulators

Senior Accountant/Financial Analyst

Claims Specialist

• Identify and obtain statements from insureds, vendors and witnesses.
• Conduct phone and/or field investigations to determine coverage and damages and differentiate between allegations and facts in each loss.
• Communicate and interact with a variety of individuals.
• Explain benefits, coverages, and claims process either verbally or in writing in compliance with regulatory and statutory requirements.
• Recognize and appropriately address moderate complexity coverage issues.
• Evaluate and determine claim values upon receipt and assessment of property damage data.
• Negotiate within settlement authority with insureds to resolve first claims.
• Update database production reports, and document and update claim files via company systems, i.e. CACS, HUON, HOC, GUIDEWIRE, etc.
• Control expenses for areas of responsibility.
• Verify and interpret / resolve coverage by gathering necessary information to ensure policy applicability.
• Objectively discern and address issues that may be questioned in audit.
• Coordinate with internal and external departments as required.
• May attend and participate in legal proceedings.
• Respond quickly and effectively to customer needs and problems.

Senior Property Adjuster

Instructor

• Deliver behind-the-wheel instruction to students of varying ages and experience levels, following AAA’s curriculum and training standards
• Use our driving school software to track and manage student progress
• Assess student performance and provide personalized guidance
• Stay current on safe and defensive driving practices and maintain all required state documentation

Driving School Instructor

Manager

• Manage Safety Coordinators to execute the Traffic Safety Program and Driver Qualification File Compliance.
• Ensures that the Safety Coordinators are prepared with the knowledge, skills and abilities to execute their responsibilities.
• Ensures team has the resources they need; assign responsibilities; monitors performance; and coaches as needed.
• Provides coaching and disciplinary action as necessary.
• Collaborates with Fleet Management, Learning & Development, Risk Management, Human Resources, other clubs and Legal to develop and execute the Club Fleet Safety Strategy.
• Provides communications across Fleet locations and manages content on the Club Fleet intranet page.
• Provides support and guidance to Club Fleet business line management.
• Serves as a resource and liaison with corporate support departments.
• Oversee fleet safety compliance, including roadside safety, use of PPE, vehicle security while in transit, recovery techniques and defensive driving.
• Participates in annual planning and leads project teams for business line initiatives.
• Provides various data analysis for business line.
• Develops, monitors and interprets on-going reports on a monthly/quarterly basis.
• Identifies trends and patterns in data and provides possible responses to these dynamics.
• Develop action plans to respond to any adverse trends.
• Reviews operating practices and procedures for process improvement opportunities in the areas of workflow, reporting, and safety.
• Produces presentations and reports on key business imperatives throughout the business line.
• Stay current with OSHA, DOT, EPA, FMCSA and other relevant regulations and industry best practices relevant to towing operations.
• Performs evaluation of safety policies, methods, and programs.
• Promote a culture of safety and accountability across fleet operations.
• Other duties as assigned.

Fleet Safety Manager

• Conduct classroom and behind-the-wheel training to drivers of all ages and experience levels.
• Utilize driving school software to record and maintain student progress.
• Evaluate student’s performance and provide additional support as needed.
• Schedule driving appointments and maintain knowledge of state DMV laws and regulations.
• Maintain all records required by the state of Portland, ME.

Architect

• Designs, develops, and implements short- and long-term technology solutions contemplating all aspects of organizational network technology needs, including firewalls, routers, switches, virtual local area networks (VLANs), Virtual Private Networks (VPNs), and wireless network infrastructure.
• Defines tactical and strategic architecture for networking solutions by investigating, analyzing, and documenting technology roadmaps, including solutions modernization and simplification leveraging new technologies to improve networking technologies.
• Establishes and enforces best practices for network infrastructure, including deployment, maintenance, monitoring, and incident response.
• Ensures compliance with security standards and governance policies across all environments.
• Leads and mentors a team of network engineers, promoting collaboration, innovation, and continuous improvement.
• Manages performance and offers coaching and feedback to encourage professional development within a supportive work culture.
• Coordinates the implementation of all aspects of network infrastructure, providing senior-level troubleshooting of ongoing problems.
• Coordinates the appropriate resources to attain timely resolutions.
• Reviews system requirements and business processes to design and implement solutions.
• Develops performance monitoring solutions and recommends actions to maintain acceptable performance levels.
• Documents and maintains current network architectures and services.
• Collaborates with internal and external technical teams to ensure that association networking solutions are secure, reliable, and effective in meeting organizational needs.
• Manages department objectives, budgets, and financial operations, including cost optimization and expense forecasting.
• Serves as an expert consultant to business lines and clubs to analyze needs and recommend integrated solutions.
• Develops processes, procedures, and documentation to ensure networking solutions meet organizational needs and are highly available for all dependent systems.
• Manages vendor relationships for technology partners and solutions providers.

Manager, Network Systems and Architecture

Insurance

• Solicit and sell Life & Health insurance and Annuity products under minimal supervision primarily within ACG branch location.
• Develop leads and prospects for new accounts through marketing activities such as phone calls, mailings, referrals, networking, website inquiries, and seminars.
• Prepare proposals and close sales of Life, Health, Annuity, Membership, and Financial Services products.
• Achieve established sales goals.
• Maintain thorough knowledge of product features, marketing techniques, and sales techniques.
• Use sound sales practices when working with customers.
• Respond to customer inquiries and problems.
• Build sales opportunities through customer engagement and follow-up.
• Complete appropriate applications and forms.
• Follow internal processing procedures to ensure transactions comply with company policies and practices.
• Prepare reports documenting prospecting and sales activities.
• Maintain specified production standards and persistency levels for required products.
• Work collaboratively with others in the Branch to reach business goals.
• Maximize leads, sales opportunities, and cross-sell opportunities.
• Assist Underwriting and Brokerage Departments in satisfying requirements.

Life Insurance Specialist

Learning and Development

• Manage daily Car Care operations, including financial performance, payroll, expenses, inventory, staffing, and shop efficiency
• Monitor sales and financial results, implementing action plans to achieve performance and profitability goals
• Recruit, develop, schedule, coach, and manage employees to maintain productivity, quality, and customer service standards
• Partner with Area/Regional leadership on hiring, compensation, promotions, performance management, and terminations
• Deliver a positive customer experience by resolving concerns, addressing complaints, and identifying opportunities to meet additional member/customer needs
• Maintain a safe, compliant workplace by enforcing safety standards, investigating incidents, and implementing corrective actions

Automotive Leadership Development Program

• Drive meaningful growth as a Field Life Agent by building relationships, developing leads, and helping members protect their futures through Life, Health, Annuity, Membership, and Financial Services products.
• Solicit and sell Life & Health insurance and Annuity products under minimal supervision primarily within ACG branch location.
• Develop leads and prospects for new accounts through marketing activities such as phone calls, mailings, referrals, networking, website inquiries, and seminars.
• Prepare proposals and close sales of Life, Health, Annuity, Membership, and Financial Services products.
• Achieve established sales goals.
• Maintain thorough knowledge of product features, marketing techniques, and sales techniques.
• Respond to customer inquiries and problems.
• Build sales opportunities through customer engagement and follow-up.
• Complete appropriate applications and forms.
• Prepare reports documenting prospecting and sales activities.

• The Claims Senior Casualty Adjuster handles moderate to high complexity claims involving material damage, property and/or liability lines of insurance written by the Interinsurance Exchange in compliance with all regulatory and statutory requirements.
• Conduct phone and/or field investigations to determine liability and damages.
• May attend and participate in legal proceedings.
• Identify and obtain statements from insureds, claimants and witnesses.
• Communicate and interact with a variety of individuals including insureds and claimants.
• Explain benefits, coverages, fault and claims process either verbally or in writing in compliance with regulatory and statutory requirements.
• Recognize and appropriately address moderate complexity coverage issues.
• Evaluate and determine claim values upon receipt and assessment of property, bodily injury and liability data.
• Negotiate within settlement authority with insureds and claimants to resolve first and third party claims.
• Update database production reports, and document and update claim files via company systems, i.e. CACS, HUON, HOC, GUIDEWIRE, etc.
• Control expenses for areas of responsibility.
• Verify and interpret / resolve coverage by gathering necessary information to ensure policy applicability.
• Coordinate with internal and external departments as required.
• Respond quickly to customer needs and problems.
• Independently resolve claims within authority level.

Senior Casualty Adjuster

• Deliver behind-the-wheel instruction to students of varying ages and experience levels, following AAA’s curriculum and training standards
• Use our driving school software to track and manage student progress
• Assess student performance and provide personalized guidance
• Stay current on safe and defensive driving practices and maintain all required state documentation
• Travel within a 50-mile radius as needed; a company vehicle with paid gas, maintenance, and insurance is provided

Technician

• Join the leader in Roadside Assistance!
• Operate light service vehicles and provide members with roadside services such as Battery replacement and diagnostics, lockouts, tire changes, and more!
• Provide on-the-job training to handle a variety of roadside service problems.
• Work independently to assist AAA members with service calls.
• Opportunities for Career Growth.
• Competitive bonus and incentive programs provide opportunities to increase your overall earnings above your hourly wage.

AAA Battery Service Technician

• Operating light service vehicles and providing members with roadside services such as Battery replacement and diagnostics, lockouts, tire changes, and more!
• Flexible schedules & NO on-call hours
• Work independently to assist AAA members with service calls
• Opportunities for Career Growth
• Competitive bonus and incentive programs provide opportunities to increase your overall earnings above your hourly wage.

Consultant

• Sells international and domestic travel packages including cruises, land packages, travel itineraries, air, car, and hotel
• Shares knowledge and expertise from personal experiences and/or education study trips
• Develops long-standing relationships with our members and builds referral and repeat business
• Makes appropriate recommendations to ensure the trip experience is more than expected and tailored to the member's expectations
• Cross-sell relevant products to enhance the trip experience, such as AAA Member Rewards Credit Card, and identify theft referrals
• Successful completion of evaluations may result in continued growth opportunities to expand into leadership as a manager.

Senior Accountant/Financial Analyst

Senior Property Adjuster

Driving School Instructor

Fleet Safety Manager

Driving School Instructor

Manager, Network Systems and Architecture

Life Insurance Specialist

Automotive Leadership Development Program

Life Insurance Specialist

Senior Casualty Adjuster

Driving School Instructor

AAA Battery Service Technician

Driving School Instructor

AAA Battery Service Technician

Travel Consultant