Procurement

• Provides support for defined sourcing categories/commodities aligned with business lines and inter-club organizations.
• Provides support for strategic sourcing and supply chain requirements that ensure competitive solutions that provide the greatest competitive value for the enterprise.
• Acts as a liaison with all clubs and departments within the Auto Club Group (ACG) in order to facilitate the procurement and deployment of necessary goods and services at the optimal economic value for ACG.
• Supports the development, implementation and on-going management of change between the strategic sourcing and supply chain (procurement) organization and internal client organizations.
• Assists management with strategic procurement planning to ensure ACG business goals are met.
• Supports the development of strategic roadmaps aligned to business requirements, ensuring best practices and competitive advantage solutions are utilized.
• Assists management in the development and manages the process for supplier performance management, RFx development and execution and contract negotiation and implementation, ensuring department and corporate compliance standards are met.
• Supports partnership opportunities with the AAA federation of clubs including AAA National and external organizations in order to gain leveraging opportunities for ACG.
• Supports the department ombudsman process in order to provide timely resolutions to problems and client complaints, ensuring department quality service objectives are met.

Strategic Sourcing Specialist

Marketing

• Develop new and innovative ways to achieve marketing objectives through data analysis
• Analyze marketing performance and find opportunities for improvement
• Resolve complex operational and marketing challenges through creative solutions
• Collaborate with analytics, product, technology, legal, agency, and Club partners

Marketing Engagement Partner

Account Manager

• Coordinate expirations with agent to obtain renewal and/or new business information
• Maintain expiration control log
• Provide in-house customer service to clients as assigned
• Assist in marketing new and renewal business
• Check new and renewal policies for accuracy
• Perform special projects at management’s request

Commercial Lines Account Manager

Underwriter

• Perform interior/exterior physical inspections of homes
• Complete inspections within a territory throughout Southern California
• Upload photos into Scene Genesis or equivalent application for viewing by Underwriting
• May provide some evaluation of insurance risk
• Maintain daily and weekly schedule

Field Underwriting Inspector

Data Engineer

• Independently work on design and develop solutions to business challenges
• Collaborate with business units to ensure solutions meet objectives
• Mentor junior data engineers and review solutions for quality
• Clearly communicate solutions to business owners
• Participate in daily standup meetings and complete projects during sprints

Senior Data Engineer

Sales

• Market life insurance policies to potential and existing members in a high-volume, low-pressure sales setting.
• Conduct a comprehensive needs assessment to understand members' financial goals and risk tolerance.
• Provide clear and concise information on policy options, benefits, and costs.
• Help members complete the necessary paperwork and ensure all documents are accurate and comply with industry regulations.
• Develop robust working relationships with Property and Casualty Sales Partners, offering life sales support and training on lead development and identification to staff who interact with our members and insureds, whether in person or over the phone.
• Identify and develop potential sales lists from referrals and leads shared by Property and Casualty Sales Partners.
• Reach out promptly to all leads to address inquiries from members/insured individuals, such as providing policy quotes, assessing current coverages, comprehensive needs assessments, and overseeing existing policies.
• Identify cross-sell opportunities based on members’ product needs and service requests.
• Enhance member relationships by diversifying use of products and services.
• Provide sales leads to insurance, travel and other departments as appropriate.
• Deliver legendary service by promptly and professionally addressing inquiries and resolving issues, while maintaining regular follow-up to ensure high satisfaction and retention.
• Provide service to Club members and insureds in person, by telephone, e-mail, fax, or through correspondence.
• Process insurance and membership changes for existing insurance policies and/or membership records.
• Compile and complete accurate documentation for all transactions.
• Develop individual business plan with input and involvement from the Life Sales Manager to meet goals and determine responsibilities, including new business life sales, quality standards, as well as building outstanding customer relationships.
• Review plan objectives and reassess strategies to align performance relative to annual sales goals.
• Ensure compliance with ACE and AAA Life and regulations, as well as external regulations.
• Interact with staff from ACE Life Operations and AAA Life Insurance Company regarding underwriting and policy services issues.

Life Sales Agent

Call Center Representative

• Field incoming calls from members requiring emergency roadside assistance including services such as towing, locksmith, fuel, battery, and minor mechanical issues.
• Understand the nature of the member’s distress, ensuring their immediate safety, and document the details promptly and accurately.
• Maintain a compassionate and composed demeanor, especially during high-intensity calls.
• Relay critical information to the internal and external teams to expedite the dispatching process.
• Work collaboratively with the team to ensure the smooth operation of our Emergency Roadside Service.
• Succeed in a structured environment where performance goals are set and measured, driving member satisfaction.

Call Center Representative, Spanish Bilingual – Roadside Assistance

Consultant

• Sells international and domestic travel packages including cruises, land packages, travel itineraries, air, car, and hotel
• Shares knowledge and expertise from personal experiences and/or education study trips
• Develops long-standing relationships with our members and builds referral and repeat business
• Makes appropriate recommendations to ensure the trip experience is more than expected and tailored to the member's expectations
• Cross-sell relevant products to enhance the trip experience, such as AAA Member Rewards Credit Card, and identify theft referrals
• Successful completion of evaluations may result in continued growth opportunities to expand into leadership as a manager

Travel Consultant

Legal Assistant

• Prepare, in compliance with court rules, legal documents relating to legal matters.
• Create and proofread legal documents, reports, and letters utilizing legal software applications and by following marginal notes and attorney instructions.
• Input into case management system all data contained in the legal file such as correspondence, notices, legal documents, billing, and expenditures.
• Make necessary corrections, update information, and respond to inquiries.
• Manage attorney calendar(s) by scheduling and confirming appointments and court appearances.
• Resolve calendar conflicts when necessary.
• File correspondence and legal documents in compliance with law office standards.
• Maintain and monitor a comprehensive diary system for litigated files to insure compliance with statutory requirements.
• Process all mail in compliance with law firm standards.
• Maintain technical files and records including comprehensive and detailed documentation.
• Prepare reports and payment drafts.

Litigation Assistant

Data Scientist

• Solve business problems using data
• Analyze and interpret data to identify patterns or trends
• Pull data from SQL databases
• Visualize data using Tableau
• Present findings to stakeholders

Data Scientist II

Analyst

• Work in conjunction with the Automotive Services Data Analysis team to determine population of Memberships to explore for further investigation.
• Use leads generated from front line Associates to evaluate for potential misuse and determines the need for further investigations.
• Conduct timely, thorough and professional investigations to determine misuse and/or heavy use of the Emergency Roadside Assistance benefits as outlined in the Membership benefit guidelines in accordance with Special Investigation Unit (SIU) Standards and Procedures and in compliance with all applicable Federal, state, and local laws.
• Establish appropriate recommendations related to investigation outcomes.
• Prepare case reports and keeps accurate records on investigation outcomes.
• Prepare detailed notes for the Membership Review Committee (MRC) and follow established processes for each Membership recommended for expulsion.
• Handle fraud alerts daily, identify valid cases, review and prepare reports, and close out invalid cases.
• Enter list of daily suppression requests into case management, analyze requests and approve or deny Membership.
• Write and prepare SIU Analyst letters; electronically send to mail room to be sent out.
• Compose correspondence letters, education letters, and final letters which include reinstatements or expulsions/other as determined by vote or Member Response Review and provide duplicate letter requests as needed.
• Review and complete Member Response Reviews (Appeals).
• Review, participate in pilots, and provide feedback on new processes, process enhancements, procedures, and methodologies to improve efficiencies.
• Communicate with outside facilities and other business lines regarding policies, procedures, etc.
• Achieve departmental and organizational missions without violating privacy laws or unfair investigative practices acts.
• Coordinate investigation efforts with appropriate staff (Call Receiving, Dispatch, Contractor Network, Fleet, Payments and Analysis, Process Improvement, Business Ops, etc.) and other persons relevant to the investigation to ensure that appropriate legal and procedural requirements are completed in a timely manner.
• Effectively use computer systems for tracking, information gathering and documenting, troubleshooting and resolving cases.
• Track and report case turn-around time and follows up with the plan, when this requirement is not met.
• Ensure all documentation and case files are updated and maintained in a secure location.
• Assist Supervisor in providing information and assistance relative to possible criminal or fraudulent activity to Legal, Internal Audit, or others as appropriate for further investigation in a clear and concise format.
• Interpret and explain policies to peers and/or members as needed.
• Provide feedback to Supervisor relative to trends identified as common characteristics associated with misuse of Roadside Assistance benefits.
• Perform other duties as assigned.

Analyst, Member Experience – Special Investigations

Software Engineer

• Assist in the development and maintenance of applications using Guidewire BillingCenter.
• Work with team members to troubleshoot and resolve technical issues.
• Help design, code, test, and debug software components with guidance from senior developers.
• Participate in team meetings and collaborate on project deliverables.
• Learn and apply industry best practices and internal standards.
• Support system integration and configuration tasks as needed.

Associate Guidewire BillingCenter Developer

Paralegal

• Performs multiple legal tasks in support of single or multiple trial attorney s , including legal research, drafting litigation documents, and assisting with discovery, witness coordination, and evidence management.
• Conducts moderately complex research and analyzes law sources such as statutes, judicial decisions, and procedural rules.
• Prepares standard litigation documents, supports trial preparation, and maintains organized case files throughout all phases of civil litigation.
• Assists with document collection, review, organization, and production.
• Helps locate witnesses and evidence, prepare exhibit lists, and coordinates with vendors when needed.
• Performs moderate‑level legal research and analyzes statutes, case law, court rules, and procedural requirements for trial attorneys.
• Assists in factual investigations and compiles data from various resources relevant to civil claims and defenses.
• Drafts pleadings, discovery requests and responses, deposition summaries, correspondence, inter‑office memos, and other litigation‑related documents.
• Prepares trial binders, witness files, demonstratives, and timelines.
• Supports attorneys during hearings, mediations, and trial as needed.
• Maintains and organizes case files, calendars deadlines, tracks litigation tasks, and ensures compliance with court rules and filing requirements.

Senior Paralegal

• Solve business problems presented by stakeholders using data
• Pull, analyze, and interpret data relevant to scenarios
• Visualize data using Tableau
• Present findings to stakeholders
• Collaborate with data engineers

• Field incoming calls from members requiring emergency roadside assistance
• Understand the nature of the member’s distress
• Maintain a compassionate and composed demeanor
• Relay critical information to internal and external teams
• Work collaboratively with the team to ensure smooth operation
• Succeed in a structured environment where performance goals are set