Fleet Supervisor – 2nd Shift

AAA

Fleet Supervisor leading AAA roadside assistance operations, drivers, dispatch, customer service, and fleet maintenance. Managing staffing, safety, performance, budgets, and emergency towing services.

Posted 9/10/2026full-timeUpper Marlboro • Maryland • 🇺🇸 United StatesMid-LevelSenior💰 $58,975 - $82,793 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in managing fleet operations, ensuring compliance with regulations, and delivering exceptional customer service. Proficient in performance management, resource utilization analysis, and maintaining safety standards within a high-volume environment.

Highest-signal resume keywords

Fleet Operations ManagementCustomer Service ExcellenceLeadership and SupervisionTowing CertificationBudget Preparation and Monitoring

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Fleet ManagementPerformance Appraisal WritingResource Utilization AnalysisEmergency Services CoordinationAutomotive Maintenance Scheduling

Soft Skills

Conflict ResolutionCoaching and TrainingTeam CollaborationEffective Communication

Tools & Technologies

RA Call Receiving and Dispatching System

Certifications & Qualifications

Towing CertificationBattery Sales TrainingAAA National Quality Standard Compliance

Industry Keywords

Automotive EnvironmentDispatch OperationsSafety ProceduresCustomer Relationship ManagementRegulatory Compliance

Tech Stack

Tools & technologies

About the role

Key responsibilities & impact

Manage day-to-day fleet operations alongside the Fleet Manager and other Supervisors at the Fleet Office.
Lead Roadside Assistance Club Fleet drivers, dispatch, and administrative staff; ensure staffing, performance, and sales goals are met or exceeded.
Investigate and resolve member and customer concerns while meeting AAA quality standards.
Deliver customer service to AAA members, RAP customers, and other AAA customers.
Use the RA Call Receiving and Dispatching system; monitor facility performance and service goals.
Supervise Club Fleet Associates and operations, including productivity, revenue, sales, contractor expense savings, and profit-and-loss performance.
Participate in interviewing and selection; conduct counseling and disciplinary sessions; recommend actions regarding associate issues.
Write performance appraisals, conduct evaluations, and establish and monitor individual and team goals.
Supervise driver activities; provide coaching and training; maintain time records and staff schedules.
Coordinate with RA Dispatch and Training on day-to-day business decisions.
Ensure fleet vehicles are safely maintained, operating systems function properly, and maintenance schedules are followed.
Ensure compliance with federal, state, local, and company regulations and policies.
Handle difficult or escalated customer situations and maintain positive relationships with coworkers, associates, and the public.
Investigate and resolve claims involving service delays, operator demeanor, service charges, mechanical repairs, and vehicle damage.
Ensure safety procedures and standards are followed; maintain safe working conditions and order safety equipment.
Investigate accidents and injuries with the Fleet Manager and Corporate Risk Manager; initiate preventative measures and document incidents.
Identify and report unsafe conditions or work practices.
Oversee accounts payable and receivable functions.
Implement and assist with Fleet Services work plans; assign projects, monitor workflows, and evaluate work products, methods, and procedures.
Analyze resource utilization to improve cost effectiveness.
Participate in budget preparation; prepare cost estimates and staffing, equipment, materials, and supplies justifications; monitor expenditures.
Respond to Roadside Assistance requests and provide emergency services and towing promptly, professionally, courteously, and safely.
Schedule or perform repairs, preventive maintenance, routine maintenance, and emergency or unscheduled maintenance tasks.

Requirements

What you’ll need

Associate degree with major course work in business, organizational management or related field or equivalent.
5+ years’ work experience in an automotive or dispatch environment, or 5 years of experience in a fast paced, high volume customer service or sales role, or a combination of automotive/mechanical and customer service/sales experience.
1+ years’ leadership or supervisory experience.
Satisfactory completion of nationally recognized towing certification program such as the International Institute of Towing and Recovery (IITR).
Completion of Battery, Battery Warranty, Battery Sales and On-the-Go training classes in accordance with AAA Club Alliance and AAA National Quality Standard 2 timelines.
Must possess and maintain a valid State Driver’s License.
Satisfactory pre-and post-employment screening results, including criminal, drug and motor vehicle screening.
Ability to operate passenger vehicles and trucks with automatic and manual transmissions.
Must attain and maintain all state and local licensing requirements.
Must be able to work evening hours, weekend days (Saturday and Sunday), and holidays.

Benefits

Comp & perks

Monthly bonus potential based on team performance
Paid Time Off
8 Paid Holidays
401(k) plan
Medical, Dental and Vision Coverage
FREE AAA Membership (your choice of a Classic, Plus or Premium)
Tuition Reimbursement
Medical, Dental, and Vision plan options
Up to 2 weeks Paid parental leave
401k plan with company match up to 7%
2+ weeks of PTO within your first year
Paid company holidays
Company provided volunteer opportunities + 1 volunteer day per year
Free AAA Membership
Continual learning reimbursement up to $5,250 per year