Branch Customer Service and Sales Representative

AAA

Branch representative serving AAA members in person. Selling membership, travel, banking, and insurance products while processing payments at The Auto Club Group.

Posted 9/9/2026full-timeCharlotte • North Carolina • 🇺🇸 United StatesMid-LevelSenior💰 $19 - $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills by effectively greeting and supporting members, promoting products, and resolving inquiries. Proficient in handling monetary transactions and providing administrative support in a fast-paced environment.

Highest-signal resume keywords

Customer Service ExperienceEffective CommunicationMicrosoft Office ProficiencyMultitasking AbilityBasic Mathematical Calculations

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Payment ProcessingLead GenerationTravel Information ProvisionOutbound CallingCash Drawer Balancing

Soft Skills

Problem SolvingTeam CollaborationPersonal ResponsibilityJudgmentTime Management

Certifications & Qualifications

High School Diploma

Industry Keywords

Membership SalesTravel ProductsInsurance ProductsCustomer-Focused EnvironmentCommunity Events

About the role

Key responsibilities & impact

Greet, service, and support members
Promote and sell membership, travel products, select banking products, and other ACG offerings
Generate leads and share travel and insurance specials
Provide travel information
Conduct outbound promotional calls for insurance and travel products
Respond to member inquiries and help resolve complaints
Refer complex questions or concerns to senior staff, agents, or management
Process payments for insurance policies, travel products, tickets, and travel money products
Handle remittance/depository transfers and balance the cash drawer
Provide administrative support to travel and insurance sales staff during peak periods
Participate in office activities supporting branch goals
Perform other duties as assigned

Requirements

What you’ll need

High School Diploma or equivalent
Experience working in a customer-focused environment and delivering timely, helpful solutions
Ability to take personal responsibility, use good judgment, and seek solutions when challenges arise
Comfortable using Microsoft Office applications and learning workplace technology
Ability to multitask and prioritize work effectively
Effective verbal and written communication
Ability to work collaboratively in a team environment
Ability to perform basic mathematical calculations accurately for monetary transactions
Ability to work under pressure in a high-volume, fast-paced customer service environment
Ability to work irregular hours, including holidays and weekends
Ability to participate in community events when needed
Regular and reliable attendance
Consent to a background and drug screen if offered employment

Benefits

Comp & perks

Medical plans with multiple coverage options, including HSA eligibility
Prescription drug coverage
Dental and vision benefits
Employee Assistance Program
Company-paid basic life insurance
Optional supplemental life insurance and dependent coverage
Short-term and long-term disability coverage
Critical illness, accident, and pet insurance options
401(k) plan with company match and additional company contribution
Health Savings Account (HSA) and Flexible Spending Accounts (FSA)
Paid Time Off (PTO)
10 company-paid holidays annually for full-time employees
1 mental health day, 2 floating holidays, and 1 volunteer day for full-time employees
Paid leave programs, including parental, bereavement, jury duty, and military leave
Tuition assistance up to $5,250 annually; 80% covered by ACG
Professional certification support with 100% reimbursement for eligible programs
Opportunities for career development and advancement
Complimentary AAA membership with roadside assistance and travel discounts
Adoption assistance program
Additional incentives and annual bonus potential based on performance