Claim Support Processor

AAA

AAA claims processor supporting insurance operations through document routing, data entry, claim assignment, and member service. Hybrid Dearborn role with remote day-to-day work and occasional office reporting.

Posted 8/20/2026full-timeDearborn • Missouri • 🇺🇸 United StatesJunior💰 $16 - $19 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in claims processing and customer service, with strong organizational skills to manage multiple tasks effectively. Capable of utilizing data processing techniques and automated systems to maintain accurate records and support claims operations.

Highest-signal resume keywords

Claims ProcessingCustomer ServiceData Processing TechniquesP.C. Software ApplicationsOral And Written Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims RoutingException ProcessingDocument ManagementInvoice ProcessingFile RetrievalTask PrioritizationRecord MaintenanceBasic Math SkillsAutomated ProcessingCompliance Adherence

Soft Skills

Effective CommunicationOrganizational Skills

Certifications & Qualifications

High School Diploma Or Equivalent

Industry Keywords

Claims OperationsCustomer CareInspection AssignmentsClaim HandlersPaper Files

Tech Stack

Tools & technologies

RPA

About the role

Key responsibilities & impact

Research and properly route mail
Enter key information into claim systems for routing documents, including summons and complaints
Oversee exception processing for RPA functions
Order police reports and pay low-dollar, high-volume claim expense invoices
Research to ensure no payment duplication
Request and track retrieval of paper files
Oversee manual printing, logging, and mailing of remotely printed checks for multiple claim systems
Receive inbound and make outbound customer calls to resolve claims needs
Triage phone and customer care lines for members and body shops regarding inspection assignments
Assign claims to claim handlers according to prescribed business rules
Update claim systems with information related to assigned recovery tasks
Provide administrative support to Claims operations
Perform higher-level tasks as needed

Requirements

What you’ll need

High School Diploma or equivalent OR one year of experience in processing, customer service or business administration
Experience working with P.C. software applications
Knowledge of data processing techniques
Ability to organize and prioritize multiple tasks
Effective oral and written communication
Basic math skills
Ability to use automated processing and computer systems
Ability to maintain accurate files and records
Detailed compliance with specific instructions
Background and drug screen required for employment

Benefits

Comp & perks

Annual company bonus incentive
Medical plans with multiple coverage options, including HSA eligibility
Prescription drug coverage
Dental and vision benefits
Employee Assistance Program
Company-paid basic life insurance
Optional supplemental life insurance and dependent coverage
Short-term and long-term disability coverage
Critical illness, accident, and pet insurance options
401(k) plan
50% company match on employee contributions up to 6% of pay
Additional company contribution of 4% of pay each pay day; 100% vested after three years of service
Health Savings Account and Flexible Spending Accounts
Paid Time Off
10 company-paid holidays annually for full-time employees
Mental health day, floating holidays, and volunteer day
Paid parental, bereavement, jury duty, and military leave
Tuition assistance up to $5,250 annually; 80% covered by ACG
Professional certification support with 100% reimbursement for eligible programs
Career development and advancement opportunities
Complimentary AAA membership with roadside assistance and travel discounts
Adoption assistance program