Customer Service Representative – Call Center

AAA

Remote AAA Member Service Counselor handling membership, billing, travel, and Driving School inquiries. Resolving concerns and promoting AAA products while documenting requests in company systems.

Posted 9/3/2026full-timeRemote • Kentucky, Ohio, Pennsylvania • 🇺🇸 United StatesMid-LevelSenior💰 $19 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service and communication skills while effectively managing member inquiries and promoting AAA products. Proficient in using Windows-based applications and possesses geographic knowledge to assist with travel planning and member services.

Highest-signal resume keywords

Customer Service ExperienceCommunication SkillsProblem-Solving SkillsWindows-Based Applications ProficiencyGeographic Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Typing Speed 30+ Words Per MinuteSchedulingEnrollment ProcessesTravel PlanningDocumenting Customer Interactions

Soft Skills

ProfessionalismAbility to Thrive in Fast-Paced Environment

Tools & Technologies

TripTiks®

Certifications & Qualifications

Member Service Counselor Training

Industry Keywords

AAA Products and ServicesCall Center OperationsBilling InquiriesMembership ServicesE-Verify

About the role

Key responsibilities & impact

Serve as the first point of contact for members and customers
Assist with membership services, billing inquiries, and travel planning
Support Driving School enrollments, scheduling, rescheduling, and program inquiries
Educate members on AAA benefits, products, services, and coverage options
Promote memberships, upgrades, and other AAA products when appropriate
Provide travel information, including routes, directions, mileage, accommodations, and road conditions
Prepare TripTiks® and use available resources to address member needs
Resolve customer concerns professionally and escalate complex issues when needed
Accurately document customer interactions and process requests in company systems
Support training activities and assist during peak service periods

Requirements

What you’ll need

High school diploma or equivalent
Strong customer service, communication, and problem-solving skills
Ability to thrive in a fast-paced, high-volume environment
Proficiency with Windows-based computer applications
Typing speed of 30+ words per minute
Ability to successfully complete required Member Service Counselor training and assessments
Experience in customer service, call center operations, scheduling, registration, or enrollment processes
Geographic knowledge and map-reading skills
Familiarity with AAA products and services is an asset
Monday-Friday schedule from 12:00 PM-8:00 PM, with alternating Saturdays and no Sundays
Our organization participates in E-Verify

Benefits

Comp & perks

Health coverage for medical, dental, vision
401(K) saving plans with company match
Tuition assistance
Floating holidays and PTO for community volunteer programs
Paid parental leave
Wellness programs
Employee discounts (membership, insurance, travel, entertainment, services and more!)