Roadside Assistance Territory Manager

AAA

Roadside Assistance Territory Manager managing contractor networks and quality standards across central Connecticut for AAA. Investigating member complaints, recruiting facilities, and traveling throughout Hartford and Tolland counties.

Posted 9/3/2026full-timeNewington • Connecticut • 🇺🇸 United StatesMid-LevelSenior💰 $52,663 - $98,477 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in contractor relationship management, complaint resolution, and operational efficiency within Roadside Assistance programs. Proven ability to conduct training, analyze performance gaps, and support business development initiatives.

Highest-signal resume keywords

Contractor Relationship ManagementComplaint HandlingOperational Efficiency ImprovementTraining and DevelopmentVendor Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementBusiness ConsultationFleet SupervisionPerformance AnalysisEquipment Evaluation

Soft Skills

CommunicationProblem SolvingInterpersonal Skills

Certifications & Qualifications

Valid Driver’s License

Industry Keywords

Roadside AssistanceQuality StandardsEmergency ServicesMember RelationsBusiness Ownership

About the role

Key responsibilities & impact

Grow and manage contractor relationships to ensure delivery of Roadside Assistance meets or exceeds Quality Standards
Work closely with local contractors assisting AAA members with Emergency Roadside Assistance
Gather information and documentation to assist management in determining eligibility for Roadside Assistance participation
Handle or assist with onboarding successful Roadside Assistance candidates after management approval
Protect the AAA brand by managing logo use and ensuring compliance throughout contractor relationships
Guide Roadside Assistance facilities to improve efficiencies and reduce costs
Promote and support Roadside Assistance, AAR, and Battery program participation
Conduct training sessions on Roadside Assistance procedures and program standards
Promote and support AAA equipment programs among assigned facilities
Investigate and resolve member complaints with Member Relations
Inspect vehicles, facilities, and equipment as needed to resolve member issues
Communicate with AAA members, Affiliate AAA Clubs, and contract facilities regarding service complaints and issues
Recruit Roadside Assistance facilities to adequately service the assigned territory
Respond to interested facilities and outline appropriate programs
Conduct equipment evaluations
Assist prospective Roadside Assistance owners with starting a new business
Analyze performance gaps and service issues and report findings to management
Investigate and resolve billing disputes with contract facilities
Manage projects with minimal supervision and support development of new or enhanced programs
Attend towing association meetings and trade shows
Perform other duties as assigned

Requirements

What you’ll need

Bachelor’s Degree; equivalent experience may be considered in lieu of degree
4+ years’ experience in account or vendor management, business consultation, or business ownership role; or 8+ years’ experience in a dispatch role; or 5+ years’ experience in a fleet supervisory role that includes working with vendors/service providers/drivers
Experience in complaint handling and arbitration techniques
Valid driver’s license and good driving record
Candidate must reside within a commutable distance from the assigned territory
Frequent travel throughout the assigned territory required

Benefits

Comp & perks

Paid Time Off accrual beginning day one
8 Paid Holidays
401(k) plan with a company match of up to 7%
Medical, Dental and Vision Insurance
Free Life Insurance
Flexible Spending Accounts for Dependent Care, Health Care and Medical Care
Employee Assistance and Wellness Programs
Tuition reimbursement
Free AAA Premier Level Membership and Discounts
Up to 2 weeks Paid parental leave
2+ weeks of PTO within your first year
Paid company holidays
Company provided volunteer opportunities + 1 volunteer day per year
Free AAA Membership
Continual learning reimbursement up to $5,250 per year