Customer Experience Specialist – Call Center

AAA

Remote customer service specialist assisting AAA members with membership, travel, and account inquiries. Providing information, resolving concerns, and promoting club products and services.

Posted 9/2/2026full-timeRemote • Kentucky, Ohio, Pennsylvania • 🇺🇸 United StatesMid-LevelSenior💰 $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on effective communication and problem-solving. Proficient in data entry and managing multiple priorities in a fast-paced environment.

Highest-signal resume keywords

Customer Service ExperienceData Entry AccuracyVerbal Communication SkillsOrganizational SkillsGeographic Knowledge

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data EntryTyping Speed of 30 WPMPC ProficiencyWindows-Based ApplicationsMembership Products Knowledge

Soft Skills

Excellent Customer ServiceProblem-Solving SkillsAttention to DetailAdaptabilityTeam Orientation

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Call Center ExperienceMembership ServicesTravel InformationService Territory KnowledgeScheduling Requests

About the role

Key responsibilities & impact

Respond to incoming calls regarding membership services, travel information, account inquiries, and member concerns.
Gather, verify, and accurately enter information into customer service systems.
Assist members by providing information, researching requests, and resolving inquiries in a timely and professional manner.
Respond to member questions, service concerns, and complaints, escalating issues when appropriate.
Provide travel-related information, including directions, mileage, routes, accommodations, weather, and road conditions.
Promote memberships, coverage options, and other club products and services when appropriate.
Assist with driving school enrollments and scheduling requests, providing information on available courses, registration procedures, and appointment availability.
Support team operations through training assistance, special projects, and high-volume service periods.
Work Monday-Friday, 12:00 PM-8:00 PM, plus alternating Saturdays; no Sundays.

Requirements

What you’ll need

High school diploma or GED required.
1-3 years of customer service, call center, or related experience preferred.
Excellent customer service, communication, and problem-solving skills.
Strong verbal and written communication abilities.
Ability to work effectively in a fast-paced environment while managing multiple priorities.
Strong attention to detail, data entry accuracy, and organizational skills.
Minimum typing speed of 30 WPM.
Proficiency with PC and Windows-based applications preferred.
Geographic knowledge of the service territory preferred.
Knowledge of membership products, services, and benefits preferred.
Adaptable, reliable, and team-oriented with a commitment to delivering exceptional service.

Benefits

Comp & perks

Health coverage for medical, dental, vision
401(K) saving plans with company match
Tuition assistance
Floating holidays and PTO for community volunteer programs
Paid parental leave
Wellness programs
Employee discounts (membership, insurance, travel, entertainment, services and more!)