Account Manager

• Build and maintain trusted relationships with Capi’s most strategic clients, ensuring their long-term success.
• Identify opportunities within accounts to increase transaction volume and expand product adoption.
• Develop account plans focused on retention, upselling, and customer advocacy.
• Track account performance, monitor satisfaction, and ensure Capi’s value proposition remains strong and differentiated.
• Proactively engage with onboarded, inactive, and at-risk clients to maintain loyalty and drive reactivation.
• Anticipate client challenges and collaborate with internal teams to resolve them quickly and effectively.
• Ensure customers are fully leveraging Capi’s platform, conducting business reviews and optimization sessions.
• Turn client feedback into actionable insights that enhance the customer experience and inform product improvements.
• Work closely with product, operations, and compliance teams to ensure a seamless client journey and localized solutions.
• Serve as the voice of the customer within Capi, ensuring feedback directly influences product and process evolution.
• Gather and share competitive intelligence and market insights to strengthen Capi’s position in the region.
• Document success stories and build scalable playbooks to improve account management practices across markets.

Key Account Manager

• Lead business development, research partnerships, and oversight of impact-focused programs
• Oversee team that leads end-to-end business development across health program portfolio
• Build and manage a pipeline of family offices and effective altruism-aligned funders
• Represent the organization externally at relevant convenings
• Lead strategy development across impact areas of Maisha Meds
• Oversee cost-effectiveness modeling to support program investment cases
• Build and manage research partnerships with academic institutions
• Lead the development of funder-facing materials including concept notes, proposals, and pitch decks
• Oversee team accountability for the full portfolio of impact programs
• Develop, manage, and mentor a high-performing team

VP, Impact Strategy – Partnerships

Account Executive

• Develop expertise in company services, solutions, and value proposition; understand target markets and customer pain points; master objection handling and value positioning.
• Maintain high daily activity levels through cold calls, emails, LinkedIn outreach, CRM follow-ups, and multi-channel campaigns; consistently meet activity targets.
• Identify and qualify prospects aligned with the Ideal Customer Profile (ICP); gather accurate information on company size, decision-makers, business needs, budget, and timeline; ensure meetings meet quality standards.
• Document all prospect interactions; maintain detailed notes and follow-up tasks; ensure pipeline visibility; collaborate with Account Executives and sales leadership for smooth handoffs.

Sales Representative

• Identify opportunities for account expansion and upselling of additional services, driving incremental revenue generation
• Participate in lead generation and new business activities, supporting the acquisition of new clients and opportunities
• Manage and grow a portfolio of key client accounts (medium to big size/complexity), ensuring client satisfaction, retention, and revenue growth
• Coordinate the execution of medium to complex research projects, ensuring timely delivery of results
• Provide full guidance for sampling strategy development and monitor fieldwork performance
• Maintain excellent day-to-day communication with clients, advising on potential roadblocks and corrective actions to ensure the best service and client satisfaction throughout the project lifecycle
• Monitor project financials and performance metrics, ensuring projects are delivered on time, within budget, and to client expectations
• Supporting clients from EMEA region

Account Manager – Market Research, EMEA

Sales

• Lead on the annual and LRP strategy for growth
• Develop and implement effective sales strategies to achieve revenue targets in the vocational education market.
• Analyze market trends and competitor activities to identify opportunities for growth.
• Build and maintain strong relationships with key stakeholders, including educational institutions, government bodies, and industry partners.
• Liaise and build relevant regulatory and other recognition within the territory.
• Collaborate with internal teams to ensure alignment on product offerings and customer needs.
• Deliver accurate and timely financial forecasts, and commercial performance reporting.
• Lead negotiations and close deals with educational institutions and corporate clients.
• Prepare and present sales proposals, ensuring they meet the specific needs of clients.
• Conduct market research to identify potential clients and assess their needs.
• Monitor and report on sales performance metrics, providing insights for continuous improvement.
• Deliver a culture of high performance and accountability.

Sales Specialist

• Align with the company's strategic objectives, handle and grow revenue and market share at designated Enterprise accounts to improve customer success at all levels in the customer organization.
• Develop and deliver business plans to address customer and prospect priorities and critical needs.
• Convey public and acquired intelligence about customer technology footprints, strategic growth plans, technology strategies and competitive landscape and trends
• Introduce domain product and service experts/specialists while maintaining account oversight.
• Own account relationships and drive overall customer success for these assigned accounts.
• Build consensus and develop relationships at multiple levels – executive sponsors, influencers and decision makers.
• Lead large scale transactions to close large scale deals.
• Build pipeline, forecast business, lead the internal team, communicate key updates and competitive intelligence.
• Exceed quarterly and annual new and expansion software subscription, renewals, professional service and training business goals.

• Establish and own Paystack Kenya’s sales motion across our priority segments
• Define how we win in Kenya by translating company strategy into clear priorities and targets
• Build and maintain a strong pipeline and forecast
• Develop deep, trusted relationships with senior decision-makers at key businesses
• Work closely with leadership on important opportunities, bringing local context and network
• Build the sales frameworks and materials that make our commercial motion repeatable
• Partner closely with Product, Engineering, Risk, Legal, and Support to shape solutions
• Develop partnerships that embed Paystack into key ecosystems
• Represent Paystack externally with the presence and credibility the brand deserves

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