Key Account Manager

Capi Money

Key Account Manager responsible for strategic client relationships and growth in fintech startup. Collaborating across teams to enhance client experience and resolve payment challenges in emerging markets.

Posted 6/12/2026full-timeNairobi • 🇰🇪 KenyaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Build and maintain trusted relationships with Capi’s most strategic clients, ensuring their long-term success.
Identify opportunities within accounts to increase transaction volume and expand product adoption.
Develop account plans focused on retention, upselling, and customer advocacy.
Track account performance, monitor satisfaction, and ensure Capi’s value proposition remains strong and differentiated.
Proactively engage with onboarded, inactive, and at-risk clients to maintain loyalty and drive reactivation.
Anticipate client challenges and collaborate with internal teams to resolve them quickly and effectively.
Ensure customers are fully leveraging Capi’s platform, conducting business reviews and optimization sessions.
Turn client feedback into actionable insights that enhance the customer experience and inform product improvements.
Work closely with product, operations, and compliance teams to ensure a seamless client journey and localized solutions.
Serve as the voice of the customer within Capi, ensuring feedback directly influences product and process evolution.
Gather and share competitive intelligence and market insights to strengthen Capi’s position in the region.
Document success stories and build scalable playbooks to improve account management practices across markets.

Requirements

What you’ll need

Minimum of 3–5 years in Key Account Management, Business Development, or Sales roles within high-performing environments, ideally in fintech, banking, international payments, or B2B SaaS.
Proven track record in managing senior-level client relationships and driving revenue growth.
Experience working in or with emerging markets.
Strong relationship-building, negotiation, and communication skills.
Analytical and results-driven mindset with commercial acumen.
Highly organized, autonomous, and adaptable to fast-paced, evolving environments.
Proficiency with CRM tools and data analysis to monitor and enhance account performance.
Fluent in French with professional proficiency in English (and local languages a plus).

Benefits

Comp & perks

Competitive salary
Share options
Benefits

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Key Account ManagementBusiness DevelopmentSalesData AnalysisRevenue GrowthClient Relationship ManagementAccount Performance MonitoringCustomer AdvocacyProduct AdoptionMarket Insights

Soft Skills

Relationship BuildingNegotiationCommunicationAnalytical MindsetResults-DrivenOrganizational SkillsAutonomyAdaptabilityClient EngagementProblem Solving