Capi Money

Sales

• Acquire new corporate customers locally using existing and new acquisition channels.
• Identify potential challenges and customer needs, converting leads into active, long-term customers.
• Drive additional repeat transactions by nurturing existing relationships and actively pursuing every lead.
• Guide new customers through the onboarding process, ensuring they fully understand and effectively use our platform.
• Conduct outbound calls and follow-up sessions to trigger first-time payments and support early adoption.
• Proactively engage with onboarded, inactive, and churned accounts to identify opportunities for reactivation and upselling.
• Monitor customer usage and satisfaction, addressing requests and complaints promptly to maintain a high level of service.
• Collaborate closely with internal teams (compliance, product, and operations) to relay customer feedback and contribute to continuous product improvements.
• Document customer interactions and success stories, sharing insights to build playbooks, refine strategies and develop effective sales materials.
• Serve as the voice of the customer, advocating for their needs and issues related to our products.
• Stay informed on competitive trends and emerging market dynamics in international payments and fintech locally, using these insights to propose process improvements and innovative solutions.

Sales Manager

Compliance

• Perform frontline compliance tasks including review customer onboardings, EDD, transaction monitoring, and handling local bank RFIs
• Implement regulatory processes and assist with partnership diligence; present compliance processes to bank partners; monitor UEMOA regulations
• Advise on new products and partnerships; work with Legal, Finance, and Operations
• Coordinate internal and external audits in the UEMOA region

Compliance Associate

Operations

• Monitor and manage liquidity across local accounts to ensure FX trading activity is funded and settled on time
• Lead daily account reconciliation for treasury purposes
• Liaise with partner banks and institutions in Cameroon to handle payment instructions, confirmations, and issue resolution
• Implement, document and maintain robust processes for payments, receipts, and internal cash flows with an eye on efficiency and control
• Prepare recurring liquidity reports and ensure transaction logs and controls are properly documented and auditable
• Provide in-person support for new bank account openings
• Obtain and send proofs of payment to our trading partners
• Coordinate timely responses to bank RFIs
• Be an authorised person / signatory on local entities and bank accounts, as required
• Provide support for Treasury, Compliance or Ops tasks in Senegal as required

Treasury Operations Associate

• Report to Head of Treasury and manage Capi’s local liquidity to fund and settle FX trading activity
• Monitor and manage liquidity across local accounts
• Lead daily account reconciliation for treasury purposes
• Liaise with partner banks and financial institutions in Senegal for payment instructions, confirmations, and issue resolution
• Implement, document and maintain processes for payments, receipts, and internal cash flows with focus on efficiency and control
• Prepare recurring liquidity reports and maintain transaction logs and controls for auditability
• Provide in-person support for new bank account openings and act as authorised signatory on local entities/accounts as required
• Obtain and send proofs of payment to trading partners and coordinate responses to bank RFIs
• Provide support for Treasury, Compliance or Ops tasks in Senegal and contribute to cross-departmental projects