Revenue Operations

• The RevOps Systems Manager is the operational backbone of Puzzel's commercial engine
• You will own the integrity, performance and evolution of the systems that Sales, Marketing, Customer Success and Partnerships run on every day
• Your mission is to ensure our tech stack, anchored by Salesforce, is stable, scalable and frictionless
• This is a hands-on role that balances day-to-day platform management with longer-term process improvement
• You will bring a forward-looking approach to how the stack is run - actively adopting AI-native tooling, agentic workflows and emerging automation patterns where they reduce manual overhead and sharpen commercial execution
• You will work closely with our Salesforce Admin - certified and growing fast - operating as a player-coach who builds alongside, raises the technical bar and expands what the team can deliver over time
• Own the configuration, data model and day-to-day administration of Salesforce and the wider GTM tech stack, ensuring systems are clean, reliable and fit for purpose
• Manage user access, roles, profiles, validation rules, workflows and process automations across CRM and connected platforms
• Act as the primary internal escalation point for systems issues, triaging, resolving and documenting solutions across the GTM toolset
• Own data quality standards across the GTM stack - including deduplication, enrichment, normalisation and validation rules
• Build and maintain processes that keep contact, account and opportunity data accurate and actionable for commercial teams
• Define and enforce data governance policies, working cross-functionally to ensure consistent data entry and hygiene practices
• Translate commercial process requirements into system logic - building, testing and maintaining workflows, automations and routing rules that support the end-to-end GTM motion
• Partner with Sales, Marketing and Customer Success to identify friction points in existing processes and implement systems-level solutions
• Document system configurations, process flows and administrative procedures to reduce reliance on tribal knowledge
• Manage the end-to-end data flow between CRM, CPQ, Marketing Automation, Data Enrichment and Call Intelligence tools
• Evaluate new tools against existing stack needs, leading technical due diligence, integration scoping and onboarding
• Ensure integrations between platforms are maintained, monitored and documented, with clear ownership of data flows between systems
• Build and maintain dashboards and reports that give commercial leaders visibility into pipeline health, funnel performance and operational metrics
• Partner with Revenue Operations leadership to ensure reporting is consistent, trusted and aligned to how the business measures success
• Identify data gaps and system limitations that impact reporting accuracy and lead initiatives to resolve them.

RevOps Systems Manager

• Own revenue planning and target-setting in close partnership with Finance and FP&A
• Lead quota modelling and compensation plan design, and manage the operational execution of comp plans
• Maintain and continuously improve our forecasting model, accounting for the nuances of a consumption-based revenue model
• Build and maintain pipeline models that serve both sales-led and PLG-driven motions
• Own HubSpot as the primary CRM administrator for Prolific for Research, including all workflows, automations, and customisations required to support multiple GTM motions
• Maintain a prioritised RevOps roadmap that enables sales, customer success, marketing, and data teams to operate effectively
• Ensure the data warehouse and CRM are well-integrated so that customer journey signals are accessible to the teams that need them
• Work closely with our embedded data team to ensure data is accurate, accessible, and actionable
• Develop and maintain customer categorisation frameworks and target account lists for the sales and partnerships teams
• Produce data-led reporting and insights that support decision-making across the Prolific for Research leadership team
• Serve as a senior RevOps partner to the VP Research, Head of Sales & Partnerships, Head of Growth Marketing, and Scaled Customer Success Lead
• Actively participate in the Prolific for Research leadership team as a contributor to business strategy and operational planning
• Proactively identify operational problems and drive their resolution end-to-end

Senior RevOps Manager – 12 month FTC

• Supporting order management, billing, reconciliation, and reporting activities
• Reviewing orders for accuracy and completeness before processing
• Supporting billing processes to ensure revenue is invoiced correctly
• Identifying and resolving issues that could lead to revenue leakage
• Supporting pipeline and forecast data validation
• Assisting with monthly reconciliations and investigating discrepancies
• Maintaining high-quality, accurate data in CRM and finance systems
• Working with Sales and Finance to improve data quality and process adherence
• Contributing ideas and supporting initiatives to improve efficiency and reduce manual work

Revenue Operations Executive

• Serve as the primary strategic and operational partner to EMEA Post Sales leadership across Account Management and Customer Success
• Own regional forecasting support and pipeline governance across renewals, expansions, churn, and retention motions
• Drive operational cadences and business rhythms, including forecast reviews, pipeline inspections, QBR support, and performance analysis
• Analyze regional business performance and identify trends across retention, expansion, churn, ASPs, attainment, and productivity metrics
• Build and maintain dashboards, reporting, and operational frameworks that improve visibility into EMEA business health and performance
• Partner closely with Systems, Analytics, Finance, and global GTM Operations teams to improve workflows, automate processes, and enhance scalability
• Support territory planning, account segmentation, book management, and operational planning initiatives across EMEA
• Identify operational inefficiencies and proactively drive process improvements that improve team effectiveness and customer outcomes
• Partner with front line managers and leadership teams to reinforce operational consistency, forecasting accuracy, and process adherence
• Support strategic initiatives tied to post-sales growth, retention, customer lifecycle management, and organizational scale
• Act as a trusted advisor to regional leadership by delivering actionable recommendations grounded in data and operational insights
• Help align global post-sales operational strategies while accounting for regional business nuances within EMEA

Revenue Operations Manager – Post Sales

• - Act as the backbone of the go-to-market operation, you will optimises systems and tooling, enhances pipeline visibility, and provides the insights needed to support confident, data-driven decision-making across Sales, Marketing, and Customer Success.
• - Identify inefficiencies and implement best-practice processes, ensuring the organisation can scale effectively while maintaining control, clarity, and alignment.
• - Build robust infrastructure, governance, and processes that underpin growth and operational efficiency.
• - Enable performance through clean data, strong systems, and optimised revenue operations.

Revenue Operations Manager

• Revenue Strategy & Planning: Oversee key revenue operations planning including account prioritization, territory planning, quota setting, resource planning, and compensation plan design as a strategic partner to CMO and CRO, ensuring predictable revenue growth and efficient deployment of GTM resources.
• Forecasting, Analytics & Insights: Build a strong Reporting & Analytics suite with a single source of truth, scalable reporting, and real-time actionable insights used by GTM leadership and the Executive Board to drive decisions.
• Optimal & Scalable Processes: Drive continuous process improvement through standard operating cadences that increase forecast accuracy, reduce cycle time, and improve win rates.
• GTM Systems & Architecture: Own the deployment, optimization, and governance of the GTM tech stack including CRM (HubSpot), sales engagement & data tools, revenue intelligence (Gong), and emerging AI solutions.
• Process & Governance: Define, document, and deploy new operational processes and ensure rigorous adoption across the GTM organization.
• Leadership and Change Management: Design and scale the RevOps function as the company grows. Drive organisational change management projects in Sales & Marketing: engage with senior stakeholders and own delivery on key projects.
• Enabling & Onboarding: Partner with Sales Leadership and Enablement to define onboarding, process, and sales methodology (MEDDICC) standards, ensuring operational alignment and measurable impact on sales performance.

Senior Revenue Operations Manager

• You will sit at the heart of our commercial engine, responsible for making sure our revenue teams have the data, processes, and tooling they need to perform at their best.
• This is a hands-on role that spans reporting, systems, and process improvement - you will be the person who turns raw data into clear insight and makes sure nothing falls through the gaps.
• On a day-to-day basis you will own the health and accuracy of HubSpot, ensuring pipeline data, deal ownership, and account status are kept up to date and can be trusted by the business.
• Build and maintain dashboards that give the sales team, the exec, and the board a clear, consistent view of revenue performance, covering pipeline, conversion rates, activity metrics, and forecast accuracy.
• Design and improve the processes that sit between sales, deal delivery, and customer success, identifying where handoffs break down, where data goes missing, and where automation can remove manual effort.
• Triage and qualify inbound leads before they reach the sales team, making sure Sales Managers are spending their time on the right opportunities.
• Lead scoring and qualification framework, continuously refining how inbound and outbound leads are prioritised and routed.
• Working closely with marketing, you will connect campaign performance to pipeline outcomes, helping both teams understand what activity is generating the right opportunities and where investment should be focused.
• You will also support sales forecasting and territory planning, giving the business a clear view of where to concentrate effort and resource to maximise growth.
• Over time you will help define and embed the metrics and KPIs that matter most to the business, building a single source of truth that the whole commercial team can work from.

Revenue Operations Analyst

• Responsible for carrying out detailed assessments and reviews
• Ensure that care charges are fair and manageable
• Support revenue recovery and debt resolution
• Work alongside people receiving Adult Social Care services
• Provide detailed advice and guidance on revenue processes and the Care Act

Financial Assessment Revenue Officer

• Own and drive sales forecasting, pipeline management, bookings analysis, and performance measurement processes across International regions to ensure alignment against revenue targets and strategic objectives.
• Partner directly with regional sales leadership to develop and execute growth strategies, optimize territory coverage, improve pipeline generation, and increase sales productivity.
• Lead strategic planning initiatives including territory segmentation, quota setting, capacity modeling, whitespace analysis, and coverage optimization to support scalable growth.
• Analyze sales performance trends, pipeline health, conversion metrics, seasonality, and customer behavior to identify risks, opportunities, and actionable recommendations.
• Develop executive-level reporting, dashboards, and presentations for senior leadership, QBRs, forecasting reviews, and board-level discussions.
• Build data-driven models and business cases using Salesforce, Snowflake, Tableau, Excel, and other data sources to inform operational and strategic decisions.
• Identify process gaps and drive automation and operational improvements that increase reporting accuracy, forecasting predictability, and organizational efficiency.
• Partner cross-functionally with Finance, Marketing, Customer Success, Deal Desk, and other GTM teams to ensure alignment across planning, reporting, and execution.
• Evaluate sales motions, customer journey metrics, and funnel performance to improve pipeline velocity, conversion, retention, and expansion opportunities.
• Support and influence compensation planning, incentive alignment, and operational governance initiatives that reinforce company objectives and sales behaviors.
• Operate as a trusted advisor and thought partner to leadership by bringing clarity, structure, and actionable insights to complex business challenges.
• Manage multiple high-priority initiatives simultaneously in a fast-paced, evolving environment while maintaining strong attention to detail and execution quality.

• Own our overall technical architecture for Revenue acceleration, aligned with our overall GTM strategy
• Continuously innovate to improve the use of our tech stack, acting swiftly on feedback. Adopt best-in-class practices and be connected to the latest thinking through external RevOps and sales networks
• Execute on flawless change management for new implementations while driving a culture of experimentation
• Maintain the integrity and ongoing development of our CRM platform (Salesforce), along with its associated tools.
• Assess the current technology stack, pinpointing chances to optimize and integrate systems for better data accuracy, reporting, and automation.
• Lead knowledge transfer of tools and tech to ensure sales teams are maximising usage, efficiency and productivity.
• Collaborate with IT and data teams to guarantee seamless integration, data governance, and security.
• Design, Develop, Document and implement key sales end-to-end processes and owners
• Design and launch processes, workflows, and automation that drive internal efficiencies and up-level the effectiveness of our teams to deliver greater value to our customers
• Establish policy documentation for all sales ops topics including lead management, opportunity management, splits, account allocation, segmentation, etc
• Define and enforce policies and procedures to ensure compliance, data integrity, and consistency.
• Work closely with sales leaders and RevOps leaders on major change projects to ensure processes, documentation and tools are part of the change strategy
• Manage and mentor a team of process analysts, sales technology experts, Salesforce administrators/engineers (ICs and Team Leads)
• Provide guidance, coaching, and professional development opportunities to enhance team members' skills and performance.
• Foster a collaborative and inclusive team culture, promoting knowledge sharing, cross-functional collaboration, and continuous learning.
• Set clear performance expectations, monitor progress, and provide regular feedback and recognition.
• Collaborate with other Revops leaders to deliver projects as one team, advocate for the requirements of other Revops teams in new projects and communicate early and widely

Director, Revenue Systems Strategy

• Support end‑to‑end revenue processes across new business, expansions, renewals and commercial change events
• Act as an operational partner to Sales and Client Success on deal structuring, pricing mechanics, approvals and commercial governance
• Support the accurate creation and management of opportunities, quotes and contracts in Salesforce and CPQ
• Maintain strong data quality, ensuring pipeline, bookings and customer data meet agreed standards
• Deliver system support, training and enablement to revenue teams to drive adoption and correct usage of tools
• Support revenue governance activities, approvals, controls and audit readiness
• Coordinate with Finance, Legal, Product and Operations teams on cross‑functional revenue initiatives
• Support system enhancements, process improvements and automation initiatives within Revenue Operations
• Identify operational risks, inefficiencies or bottlenecks and contribute to continuous improvement initiatives
• Produce and support operational reporting and insights where required

• Central owner for forecasting, headcount planning, and quota planning, QBR templates for all of Mixpanel GTM globally
• Drive quarterly and annual planning cycles including goaling, coverage model revisions, territory design, and cascading our financial plan
• Drive continuous improvement through standard operating cadences including weekly forecast and metric reviews in addition to weekly S&amp;M governance, monthly and quarterly go-to-market business reviews
• Proactively identify revenue leakage and opportunities to improve revenue productivity and efficiency through complex data analysis and qualitative intel gathering
• Lead and develop market-winning strategies to improve revenue generation and efficiency through strong problem identification and strategic and prioritized solutioning with the goal of driving concrete outcomes
• Perform both strategic and tactical responsibilities –including acting as the strategic lead on high-impact projects
• Deeply embedded in the business and trusted by GTM Leadership as a strategic partner
• Competence in managing teams, setting expectations, and holding stakeholders accountable
• Strong prioritization abilities to advise and support RVPs focus, time management, and decision-making (i.e., ensure data and information are analyzed, prepared, accurate,
• Support annual planning cycles including goaling, coverage model revisions, territory design, and cascading our financial plan
• Drive continuous improvement through standard operating cadences including weekly forecast and metric reviews in addition to monthly and quarterly go-to-market business reviews
• Perform strategic product, market, and customer analyses to identify new growth drivers or opportunities for improvement
• Define, manage, and provide insights on key performance indicators across a range of segments, geographies, and go-to-market teams
• Collaborate with sales, finance, enablement, marketing, partnerships, customer success and other cross-functional stakeholders to design and execute strategic operational projects to increase sales productivity, operational efficiency, and revenue
• Drive ongoing change management and execution of global strategic priorities in the region; act as a conduit of information and feedback on status and performance of strategic initiatives between leaders sitting in different regions

Manager, Revenue Strategy – Operations

• Build the Sales Operating System
• Define the sales process end-to-end — stages, entry/exit criteria, qualification standards
• Design pipeline structure that reflects reality, not rep sentiment
• Replace ad hoc workflows with clear, enforceable process
• Clean up and continuously govern pipeline hygiene
• Eliminate stale deals, enforce close date integrity, and drive accountability
• Introduce lifecycle logic (progress, stall, recycle, close)
• Build forecasting frameworks grounded in actual deal signals
• Define categories, inspection cadence, and expectations
• Move the business from opinion-based forecasts to evidence-based predictions
• Analyse and fix conversion gaps across the funnel
• Increase pipeline velocity and reduce sales cycle length
• Improve pipeline coverage and rep productivity through better structure
• Translate sales process into scalable CRM design (fields, workflows, guardrails)
• Define what “minimum viable truth” looks like in the system — and enforce it
• Structure data so reporting reflects how the business actually operates
• Work directly with Sales leaders and regional MDs to drive adoption
• Align with Marketing Ops on lead flow, routing, and conversion
• Partner with Data to ensure models reflect real commercial logic
• Bridge strategy and execution - this is not a back-office role

• Own and optimise revenue operations processes across sales, marketing, and customer success teams.
• Implement and manage CRM systems, automation tools and reporting frameworks to support revenue growth.
• Develop and maintain forecasting models, pipeline analytics and performance dashboards for leadership visibility.
• Partner with GTM leaders to align operational priorities with strategic business objectives.
• Own and manage the sales commission process, including designing commission structures, ensuring accurate calculation and partnering with Finance and Sales leadership to deliver timely and transparent payouts.
• Identify and execute opportunities for process automation and workflow improvements.
• Ensure data integrity and governance across all revenue-related platforms and tools.
• Support annual and quarterly planning processes, including target setting.

• Support reporting and analytics by building and maintaining dashboards that surface clear GTM insights for Sales, CS, AM, and leadership
• Partner with Data and RevOps leadership to maintain and improve data pipelines across HubSpot, ChurnZero, Tableau, and Snowflake
• Design and maintain automation in HubSpot and related tools to improve funnel flow, forecasting accuracy, and CRM hygiene
• Enable GTM teams with clean data structures, consistent definitions, and reliable reporting
• Support forecasting and revenue tracking initiatives for New Business, Renewals, and Expansion
• Improve data quality and consistency through audits, validation rules, and workflow logic
• Document processes and system logic to ensure transparency, adoption, and scalability
• Collaborate cross-functionally with Sales Ops, CS Ops, Marketing Ops, and Data to translate requirements into operational solutions
• Assist with ad-hoc analysis and enablement as revenue priorities evolve

Revenue Operations Data Engineer

Revenue Operations Data Engineering Partner

• Shape and deliver the annual and multi year net revenue strategy
• Own CPI planning, price positioning and price pack architecture
• Drive structured mix optimisation across brands, packs and channels
• Translate market dynamics into clear strategic direction
• Present robust, data led recommendations to senior leadership
• Turn complex modelling into simple, actionable narratives
• Act as a thought partner to Business Unit Directors, Brand teams and Finance
• Drive alignment around value creation and disciplined execution
• Lead promotional evaluation and trade investment governance
• Embed ROI standards and structured post event reviews
• Improve quality of spend and return on investment
• Ensure promotional plans support long term margin accretion
• Helping to build capability via improved both human and tooling performance

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