Contract Manager – Integrated Revenue Collection Services

Indra Group

Senior Contract Manager overseeing contractual management of ticketing and revenue collection services for Transport for London. Collaborating with project teams while reporting to Indra’s Contract Management in Madrid.

Posted 7/14/2026contractLondon • 🇬🇧 United KingdomSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in contract management, particularly within complex service environments, with a strong focus on compliance, performance monitoring, and stakeholder engagement. Proficient in managing service-based contracts, including ticketing and revenue collection systems, while ensuring alignment with regulatory standards.

Highest-signal resume keywords

Contract ManagementPublic Procurement ProcessesClaims ManagementSLA and KPI ManagementStakeholder Management

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Hard Skills

Contract AdministrationCommercial NegotiationPerformance MonitoringRisk ManagementContract DraftingContract Variation ManagementService Performance RegimesPayment MechanismsDispute ResolutionRegulatory Compliance

Soft Skills

Strong Communication SkillsExcellent Stakeholder Management

Tools & Technologies

CEMARASITEACONEX

Industry Keywords

Revenue Collection ServicesTicketing SystemsManaged ServicesTransport SectorUK Regulatory Requirements

About the role

Key responsibilities & impact

Lead and manage contracts related to revenue collection services and ticketing/fare systems, ensuring full compliance with contractual obligations and UK regulatory requirements.
Support the re-procurement process, including contract drafting, evaluation, and negotiation with suppliers.
Manage contract variations, amendments, and negotiations, ensuring all changes are robustly formalised.
Ensure alignment with contract governance standards, identifying and managing contractual risks and non-compliance.
Oversee commercial relationships with service providers, including operators of ticketing, fare collection, and associated systems.
Review contractual documentation in coordination with Legal and Procurement, providing guidance to project leadership.
Manage payment mechanisms, service performance regimes, SLAs, KPIs, and incentive/penalty frameworks.
Assess and manage claims, variations, and disputes arising during contract execution.
Develop and maintain contract management strategies and performance monitoring frameworks.
Monitor supplier performance and lead improvement plans to ensure service quality and compliance.
Ensure continuous alignment and reporting to the central Contract Management function in Madrid, following Indra standards, tools, and governance processes.

Requirements

What you’ll need

Minimum 7–10 years’ experience in contract management within complex service environments (transport, ticketing systems, ITS, or similar).
Bachelor’s Degree (or equivalent) in Engineering, Business Administration, Law, Quantity Surveying, or related discipline.
Proven experience in public procurement processes and contract management in the UK or similar regulated environments.
Experience in service-based contracts (preferably including ticketing, revenue collection, IT systems, or managed services).
Strong skills in claims management, contract administration, and commercial negotiation.
Experience defining and managing SLAs, KPIs, and performance-based contracts.
Excellent stakeholder management skills, particularly in multi-party environments (client, operator, suppliers).
Strong communication skills, including reporting and executive-level presentations.
Experience with contract management systems (e.g., CEMAR, ASITE, ACONEX or similar) is desirable.
Fluent English required; Spanish is a plus.

Benefits

Comp & perks

Holidays: 25 days per annum + 8 days bank holidays (options to buy/sell days).
Pension – 4% employee and 4% employer.
Private medical insurance (including dental & optical).
Life assurance.
Income protection.
Employee assistance programs.
Flexible/remote working options.
Charitable initiatives.
Social events (formal & informal).
Learning and development programs.
Innovative & collaborative work environment.