RevOps Systems Manager

Puzzel

RevOps Systems Manager ensuring integrity and performance of systems for Sales, Marketing, and Customer Success. Leading operational improvements and collaborating within a growing B2B SaaS company.

Posted 6/6/2026full-timeRemote • 🇬🇧 United KingdomJuniorWebsite

About the role

Key responsibilities & impact

The RevOps Systems Manager is the operational backbone of Puzzel's commercial engine
You will own the integrity, performance and evolution of the systems that Sales, Marketing, Customer Success and Partnerships run on every day
Your mission is to ensure our tech stack, anchored by Salesforce, is stable, scalable and frictionless
This is a hands-on role that balances day-to-day platform management with longer-term process improvement
You will bring a forward-looking approach to how the stack is run - actively adopting AI-native tooling, agentic workflows and emerging automation patterns where they reduce manual overhead and sharpen commercial execution
You will work closely with our Salesforce Admin - certified and growing fast - operating as a player-coach who builds alongside, raises the technical bar and expands what the team can deliver over time
Own the configuration, data model and day-to-day administration of Salesforce and the wider GTM tech stack, ensuring systems are clean, reliable and fit for purpose
Manage user access, roles, profiles, validation rules, workflows and process automations across CRM and connected platforms
Act as the primary internal escalation point for systems issues, triaging, resolving and documenting solutions across the GTM toolset
Own data quality standards across the GTM stack - including deduplication, enrichment, normalisation and validation rules
Build and maintain processes that keep contact, account and opportunity data accurate and actionable for commercial teams
Define and enforce data governance policies, working cross-functionally to ensure consistent data entry and hygiene practices
Translate commercial process requirements into system logic - building, testing and maintaining workflows, automations and routing rules that support the end-to-end GTM motion
Partner with Sales, Marketing and Customer Success to identify friction points in existing processes and implement systems-level solutions
Document system configurations, process flows and administrative procedures to reduce reliance on tribal knowledge
Manage the end-to-end data flow between CRM, CPQ, Marketing Automation, Data Enrichment and Call Intelligence tools
Evaluate new tools against existing stack needs, leading technical due diligence, integration scoping and onboarding
Ensure integrations between platforms are maintained, monitored and documented, with clear ownership of data flows between systems
Build and maintain dashboards and reports that give commercial leaders visibility into pipeline health, funnel performance and operational metrics
Partner with Revenue Operations leadership to ensure reporting is consistent, trusted and aligned to how the business measures success
Identify data gaps and system limitations that impact reporting accuracy and lead initiatives to resolve them.

Requirements

What you’ll need

Proven experience in a RevOps, CRM administration or systems management role within a B2B SaaS environment
Deep hands-on expertise with Salesforce - including data model design, flow automation, validation rules, roles and permissions
Salesforce Administrator certification is a strong advantage
Demonstrated ability to independently diagnose and resolve integration issues across CRM and adjacent platforms, including reading API logs and isolating root causes without relying on vendor support to lead the investigation
Strong understanding of B2B GTM processes - including lead lifecycle, opportunity management, territory and routing logic, and renewal workflows
Demonstrated ability to translate business requirements into system configurations and document them clearly for both technical and non-technical stakeholders
A player-coach mindset: comfortable building alongside more junior team members, pushing them on craft and growing their scope
A data-first mindset: comfortable defining quality standards, building validation frameworks and owning the cleanliness of commercial data.

Benefits

Comp & perks

Competitive salary based on Mercer salary benchmarking data
Flexible, hybrid approach to working; split your time between the office and home
You get to be part of a fun, driven and supportive team
Annual Summer and Christmas parties
Excellent development opportunities and a great company culture

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Salesforcedata model designflow automationvalidation rulesroles and permissionsintegration troubleshootingAPI logsdata governanceprocess automationdashboard creation

Soft Skills

player-coach mindsetproblem-solvingcommunicationcollaborationprocess improvementdata-first mindsetdocumentationcross-functional teamworktechnical mentoringanalytical thinking

Certifications

Salesforce Administrator certification