Puzzel

Revenue Operations

• The RevOps Systems Manager is the operational backbone of Puzzel's commercial engine
• You will own the integrity, performance and evolution of the systems that Sales, Marketing, Customer Success and Partnerships run on every day
• Your mission is to ensure our tech stack, anchored by Salesforce, is stable, scalable and frictionless
• This is a hands-on role that balances day-to-day platform management with longer-term process improvement
• You will bring a forward-looking approach to how the stack is run - actively adopting AI-native tooling, agentic workflows and emerging automation patterns where they reduce manual overhead and sharpen commercial execution
• You will work closely with our Salesforce Admin - certified and growing fast - operating as a player-coach who builds alongside, raises the technical bar and expands what the team can deliver over time
• Own the configuration, data model and day-to-day administration of Salesforce and the wider GTM tech stack, ensuring systems are clean, reliable and fit for purpose
• Manage user access, roles, profiles, validation rules, workflows and process automations across CRM and connected platforms
• Act as the primary internal escalation point for systems issues, triaging, resolving and documenting solutions across the GTM toolset
• Own data quality standards across the GTM stack - including deduplication, enrichment, normalisation and validation rules
• Build and maintain processes that keep contact, account and opportunity data accurate and actionable for commercial teams
• Define and enforce data governance policies, working cross-functionally to ensure consistent data entry and hygiene practices
• Translate commercial process requirements into system logic - building, testing and maintaining workflows, automations and routing rules that support the end-to-end GTM motion
• Partner with Sales, Marketing and Customer Success to identify friction points in existing processes and implement systems-level solutions
• Document system configurations, process flows and administrative procedures to reduce reliance on tribal knowledge
• Manage the end-to-end data flow between CRM, CPQ, Marketing Automation, Data Enrichment and Call Intelligence tools
• Evaluate new tools against existing stack needs, leading technical due diligence, integration scoping and onboarding
• Ensure integrations between platforms are maintained, monitored and documented, with clear ownership of data flows between systems
• Build and maintain dashboards and reports that give commercial leaders visibility into pipeline health, funnel performance and operational metrics
• Partner with Revenue Operations leadership to ensure reporting is consistent, trusted and aligned to how the business measures success
• Identify data gaps and system limitations that impact reporting accuracy and lead initiatives to resolve them.

RevOps Systems Manager

Full-stack Engineer

• Build and maintain our agent-facing application (45k+ daily users)
• Evolve our continuous delivery process, aiming for zero-downtime releases
• Work in a cross-functional team (Tech Lead, PM, Designer, Engineers, QA)
• Write clean, maintainable, tested code and review others’ code
• Debug production issues and take ownership of fixes
• Contribute to system design and technical decisions

RevOps Systems Manager

Full Stack Developer – Agent Application