Puzzel

Account Manager

• Managing "Moves, Adds, Changes, and Reductions accurately and efficiently
• Ensuring all changes follow internal processes and are logged correctly in our systems
• Coordinating with internal teams (Support, Finance, Product) when needed to ensure smooth delivery
• Keeping customers informed and updated throughout the process
• Helping customers understand their current setup and guiding them towards best-practice.
• Ensuring customer contract details, contacts, and key information are continuously updated and maintained in the CRM
• Managing small to mid-size upsell opportunities from qualification to close
• Identifying additional licensing, channels, or features that help customers get more value from Puzzel
• Making sure opportunities are never missed
• Providing quotes, commercial documentation, and product information
• Tracking renewal dates and preparing renewal documentation
• Supporting conversations around updated MSAs, new packages, and annual upfront billing
• Maintaining accurate opportunity records in the CRM
• Ensuring the pipeline is clean, up-to-date, and aligned with team targets
• Following up with customers and prospects after events, webinars, and outbound campaigns to progress interest and identify potential opportunities

Junior Account Manager