Representative

• Serve as first point of contact for patient inquiries and customer service
• Assist with problem solving patient issues
• Schedule and confirm patient appointments
• Collect point-of-service payments, including patient copays and other patient financial responsibility
• Communicate with clinic teams and central support regarding appointments and follow-up needs
• Attend required meetings and huddles and collaborate within the clinic team
• Maintain accurate new and current patient accounts, including insurance and billing information
• Operate communication and documentation systems while following HIPAA, 42-CFR Part 2, and regulatory requirements

Patient Services Representative supporting in-clinic patient care at BrightView Health

Patient Services Representative

Patient Services Representative serving as BrightView Health’s first point of contact for in-clinic patients.
Scheduling appointments, collecting payments, and maintaining insurance and billing records.

• Respond to a high volume of inbound member calls professionally and efficiently
• Assist members with account inquiries, transactions, and service requests
• Support checking and savings accounts, credit cards, consumer loans, IRAs, and other financial products
• Research and resolve member concerns accurately and compliantly
• Educate members on available products, services, and self-service tools
• Review account activity and identify solutions based on member needs
• Document interactions thoroughly and accurately in company systems
• Navigate multiple applications while managing active conversations
• Meet performance expectations for quality, productivity, attendance, schedule adherence, and member satisfaction
• Handle back-to-back inbound calls in a structured 24/7/365 contact center
• Work assigned breaks and meal periods and support required schedule coverage

Member Services Representative supporting military families’ banking needs for TEKsystems’ financial-services client

Member Services Representative

Member Services Representative supporting military members, veterans, and families with banking and lending products.
Handling high-volume inbound calls, account requests, and financial-service solutions in a structured contact center.

• Provide efficient and timely technical assistance to assigned customers in matters relating to their packaging equipment operations and facilitate customer quality and packaging performance improvement
• Service customer equipment, where applicable, to maintain optimum performance of equipment, packaging films and shrink bag materials
• Perform and complete package/shrink bag and machine audits on packaging machines
• Identify machinery and packaging film/shrink bag problems and ensure that they are properly communicated to the appropriate staff representatives
• Participate in field trials of new packaging materials
• Assist in the installation and start-up of all packaging equipment manufactured and sold by Amcor and provide input into the design, installation and start-up of packaging equipment manufactured by outside suppliers
• Train customers on proper operation and maintenance of equipment and Amcor film, as well as training other Amcor Technical Service Reps on how to train the customer

Technical Service Representative providing customer support for packaging equipment operations

Technical Service Representative

Technical Service Representative providing technical assistance and training on packaging equipment operations. Role involves significant domestic travel within Northeastern US, primarily focused around Boston area.

• In-person and virtual coverage for field sales vacancies
• Use sales techniques to achieve positive results with healthcare professionals
• Verify and complete required data entry of interactions
• Manage daily sales call activity to achieve sales objectives
• Listen and respond to customer questions and needs

Sales Representative for AbbVie in Psychiatry covering field sales and healthcare relationship building

Specialty Representative, Psychiatry

Sales Representative for AbbVie in Psychiatry, covering field sales and building relationships with healthcare practices. Requires a strong communication focus and coordination with healthcare professionals for sales objectives.

• Respond promptly to customer inquiries through live chat in a professional and friendly manner.
• Provide accurate information about company products, services, and policies.
• Resolve customer issues and escalate complex problems to the appropriate department when necessary.
• Maintain detailed records of customer interactions and solutions provided.
• Assist customers with account inquiries, troubleshooting, and general support requests.
• Ensure a high level of customer satisfaction through effective communication and problem resolution.
• Collaborate with team members and supervisors to improve service quality and efficiency.

Work From Home Live Chat Representative assisting customers in real-time online communication.

Live Chat Representative

Work From Home Live Chat Representative providing customer support via online chat. Responsible for resolving issues and ensuring a positive customer experience.

• Provide onsite and remote support for multiple manned aerial ISR platforms to our customers at CONUS and OCONUS locations.
• Collect, maintain, service, troubleshoot, test and compile technical data for aircraft mission equipment suite/ GFE.
• Implement established configuration management, safety and quality assurance processes IAW AS9100D and contractual requirements.
• Track and document hardware/software across multiple locations and programs.
• Engineer, monitor, manage, and troubleshoot internal and external networks.
• Oversee and troubleshoot virtual environments to include VMware.
• Monitor and manage storage appliances, and databases, and apply fault solution with vendor support.
• Create documentation on new technologies or configuration procedures for program uniformity.

Field Service Representative providing onsite and remote support for ISR platforms.

Field Service Representative

Field Service Representative at Leidos providing support for aerial ISR platforms. Engaging in technical data compilation and network troubleshooting for CONUS and OCONUS locations.

• Advise Project Owner on all aspects of commercial construction projects from concept to completion.
• Ensure compliance with environmental regulations and permits throughout the construction process, including environmental impact assessments and mitigation measures.
• Monitor all project schedules, provide early feedback on performance and risk to those schedules, and support timely completion of all project milestones.
• Identify potential risks and develop mitigation strategies to better position the project for success.
• Monitor the Contractor’s quality control measures to ensure construction activities meet industry standards and Owner expectations.
• Serve as a key conduit of information exchange between all on-site stakeholders, providing regular updates on project progress and addressing any concerns that may arise.
• Observe and influence the activities of construction teams, subcontractors, and support staff on behalf of the Owner, fostering a collaborative and safety-focused work environment.
• Consult to ensure compliance with safety regulations and best practices and recommend corrective actions to maintain a safe work environment for all personnel.
• Maintain accurate project documentation, including contracts, permits, change orders, and progress reports, and provide regular reporting to stakeholders.

Construction Manager serving as Owner's Representative for large-scale projects

Owner's Representative

Construction Manager serving as Owner's Representative in remote environments. Overseeing construction management responsibilities and ensuring alignment with Owner's vision and objectives.

• Serve as first point of contact for patient inquiries, customer services, and assisting with problem solving any patient issues
• Schedule and confirm patient appointments
• Collect point of service payments, including patient copays and other forms of patient financial responsibility
• Communicate with various teams both within the clinic and with central support regarding patient appointments and follow-up needs
• Attend required meetings/huddles and collaboration within clinic team
• Responsible for maintaining accurate new and current patient accounts, including insurance and billing information
• Familiarity with HIPAA and 42-CFR part 2 desired

Patient Services Representative managing patient inquiries at BrightView Health

Patient Services Representative managing patient inquiries at BrightView Health. Ensuring a welcoming atmosphere and facilitating smooth in-clinic experiences for patients on their recovery journey.

• Triage inbound calls from centers inquiring on matters related to; submitting cases for reinterpretation, changing patient demographics, checking on status of a live study, requesting to speak directly with a radiologist or submitting a complaint
• Make outbound calls to centers to notify them of positive findings or to request additional information on studies
• Monitor the live queue and ensure all live cases are being read within the contracted time, notify radiologists if a case is low and reassign cases if needed
• Communicate with radiologists on anything that needs addressed such as rereads or missing information (missing images, history, demographics, etc)
• Provide Level I support to centers and submit IT tickets when needed
• Open and close QA cases for radiologists
• Monitor auto assign rules and manually assign specialty cases
• Other duties as assigned

Responsible for inbound and outbound calls related to patient information

Solutions Center Representative – Part Time

Responsible for triaging inbound calls and making outbound calls regarding patient information. Working in a remote role to assist urgent care centers across the U.S.

• Responsible for onboarding of new accounts, activations, and quality control of all new merchant accounts.
• Reviewing daily assignment queue for account onboarding.
• Reviewing application, pricing, and approval parameters to ensure record completion.
• Keying and synching account data as required to ensure onboarding is accurately completed promptly.
• Communicate with partners and staff members as needed in cases where additional information may be needed.
• Data entry as required for completing corrections, action items and additional step request items.
• Data sensitive maintenance requests.
• Account updates.
• Department related projects and assignments.
• Departmental communication for efficiently managing workload.
• Attending required department meetings and training.
• Supporting specialized projects on an as-needed basis as directed by Department or Company leadership.
• Other duties as assigned.

Boarding Representative II responsible for onboarding merchant accounts remotely

Boarding Representative II

Boarding Representative II responsible for onboarding merchant accounts for Maverick Payments. Handling account activations and quality control from a remote setting.

• Provides general or specific information to customers regarding claims, medical billing or policy related questions via telephone, email or chat interactions
• Analyzes information received from the customer to determine what is being requested and what action to take
• Interacts with other associates to answer questions and assist in problem resolution
• Creates certificates of insurance for policyholders
• Enters or updates specific claim, policy and/or customer data into computer system
• Researches medical bill coding issues
• Provides support to customers while using the Encova Edge Portal
• Takes payments from customers or assists customers with online payment portal

Engagement Center Representative providing customer support at Encova Insurance

Engagement Center Representative

Engagement Center Representative providing customer support regarding claims and policy questions at Encova Insurance. Engaging via phone, email, and chat for timely assistance.

• Answer incoming calls and customer service emails
• Provide updates on shipments
• Liaison between external and internal customers for issue resolution
• Update tracking reports
• Seek opportunities to increase knowledge and collaborate to improve processes

Client Solutions Representative supporting logistics needs for CMA CGM

Client Solutions Representative – Exports

Client Solutions Representative at CMA CGM ensuring customer logistics needs are met efficiently. Analyzing information, providing support, and fostering strong customer relationships in a dynamic environment.

• Implement go-to-market strategy set by Director of Sales and Regional Sales Manager
• Meet or exceed quarterly revenue goals set by Director of Sales and Regional Sales Manager
• Manage all accounts through directed CRM software (Accelerate/Sales Force)
• Call on mega projects and/or high-profile projects assigned by the Regional Sales Manager that may fall outside assigned customer base
• Promote Climate Control and Power & HVAC solutions with strategic sellers and leaders across all other Sunbelt Rentals lines of business
• Create and deliver capabilities and value driven presentations for Heating, Cooling, drying, and indoor air quality
• Collaborate with National Strategic Customer Managers for assigned accounts that are also part of our National Accounts program
• Engage with Regional Management on regular basis to ensure customer expectations are being met and areas of concern are being addressed
• Strategically plan customer visits to offices and cultivate long term relationships with key decision makers at all levels of the organization
• Utilize virtual resources such as Teams to effectively execute strategy across a large geographic footprint
• Maintain master mega project list and quote pipeline for each account and project within portfolio
• Provide strategic pricing, assist with the creation of master rental agreements, and connect the dots between the customer and the market renting equipment
• Support field level sales by providing up to date project and contact lists
• Identify new potential strategic account prospects
• Prepare, deliver, present, negotiate and close proposals and agreements
• Manage accounts receivable and personally resolve issues as needed
• Conduct quarterly business review with Director of Sales and Regional Sales Manager

Regional sales role driving climate revenue within assigned accounts

Regional Strategic Customer Representative – Climate Control

Regional Strategic Customer Representative driving climate revenue in top ranked accounts. Involves overnight travel for customer engagements and meetings.

• Make outbound calls to hospitals and healthcare clinics across the U.S.
• Conduct brief surveys focused on after-hours and emergency response protocols
• Ask approximately 3 standardized questions per call
• Accurately document responses during each call using provided systems
• Maintain a professional and courteous demeanor with healthcare staff
• Follow call scripts and guidelines to ensure consistency and compliance
• Handle a high volume of calls while maintaining quality standards
• Protect confidential information and adhere to company policies
• Communicate any issues or escalations to supervisors as needed
• Meet performance and attendance expectations in a remote work environment

Healthcare Survey Agents conducting outbound calls for brief surveys

Outbound Survey Representative

Healthcare Survey Agents conducting outbound calls to hospitals for brief surveys. Requires strong communication skills and professionalism in a remote work environment.

• Execute brand strategy and tactics in field, sales performance
• Manage assigned territory and targeted accounts
• Build strong customer relationships and address customer needs to maximize sales performance
• Deliver sales performance, brand KPIs, financial targets, marketing objectives
• Create pre-call plan using SMART objectives and execute post-call evaluations
• Effectively handle objections and concerns to close sales calls
• Develop and execute a call plan to maximize access and sales opportunities
• Share market intelligence with brand team and sales manager
• Differentiate AbbVie’s value proposition and develop relationships with health providers

Specialty Representative in Gastroenterology at AbbVie

Specialty Representative, Gastroenterology

Specialty Representative in Gastroenterology at AbbVie executing brand strategy and managing accounts. Building relationships with clients in Virginia and West Virginia.

• Handle client customer service and technical support product related inquiries via phone, chat, and email in multiple languages
• Ask probing questions and use critical thinking to determine next steps with empathy and patience
• Clearly document the caller’s inquiry, troubleshooting steps taken and resolution/next steps (including routing to the proper queue)
• Follow proper and professional escalation procedures

Lead Development Representative providing remote support for payroll services

Lead Development Representative – Spanish

Lead Development Representative supporting payroll inquiries remotely. Utilizing customer service skills in a fast-paced environment with a focus on client details.

• Execute brand strategy and tactics in field and sales performance
• Effectively manage assigned territory and targeted accounts
• Build strong customer relationships
• Differentiate AbbVie’s value proposition with health providers assigned
• Create pre-call plan objectives and execute post-call evaluation

Specialty Representative managing sales performance in neuroscience therapeutics

Specialty Representative, Parkinson's

Specialty Representative for AbbVie in neuroscience managing sales performance and building customer relationships in the Richmond area. This field-based role focuses on effective territory management and exceeding brand objectives.

• Answer incoming emergency and non-emergency calls, following protocols to determine priorities and dispatch responses accordingly.
• Provide compassionate customer support using scripted and non-scripted responses.
• Monitor a high volume of medical alerts and alarms, offering genuine care during potentially stressful situations.
• Record call details, dispatches, and messages into a database in real-time while maintaining focus and accuracy.
• Communicate with empathy, respect, and patience to ensure a positive experience for our members.
• Verify and update customer information in the system to ensure records are accurate.
• Troubleshoot alarm systems and report issues to ensure timely maintenance.
• Proactively inquire about and recommend preventative healthcare services to members.
• Manage access to highly sensitive materials and maintain strict confidentiality.
• Talk and type simultaneously while navigating multiple screens and systems efficiently.
• Successfully complete new hire training and pass all required compliance testing.
• Perform other duties as assigned.

Care Center Representative assisting with medical alerts and providing support

Care Center Representative – 2ND SHIFT ONLY

Care Center Representative responding to emergency and non-emergency calls, assisting members with medical alerts. Ensuring proper dispatch and providing compassionate customer support in a remote setting.

Care Center Representative providing support during emergency and non-emergency calls

Care Center Representative – Overnight

Care Center Representative providing compassionate support and monitoring medical alerts during emergency situations. Importance placed on customer service in a remote setting.

• Serve as the primary technical field support resource for Rebel Power and communications products
• Provide on-site assistance to defense, government, and commercial customers
• Support customer demonstrations, training, product integration, troubleshooting, and operational field exercises
• Serve as the technical liaison between customers and internal teams
• Work closely with Business Development, Sales, Program Management, and Engineering to ensure successful product deployment

Field Service Representative providing technical support for Rebel Power products

Field Service Representative providing technical support for Rebel Power and communications products. On-site assistance for customers, supporting demos, training, and deployments.

Representative jobs in Virginia

See all jobs on JobTailor

Patient Services Representative

Member Services Representative

Technical Service Representative

Specialty Representative, Psychiatry

Live Chat Representative

Field Service Representative

Owner's Representative

Patient Services Representative

Solutions Center Representative – Part Time

Boarding Representative II

Engagement Center Representative

Client Solutions Representative – Exports

Regional Strategic Customer Representative – Climate Control

Outbound Survey Representative

Specialty Representative, Gastroenterology

Lead Development Representative – Spanish

Specialty Representative, Parkinson's

Care Center Representative – 2ND SHIFT ONLY

Care Center Representative – Overnight

Field Service Representative