Technical Service Representative

Amcor

Technical Service Representative providing technical assistance and training on packaging equipment operations. Role involves significant domestic travel within Northeastern US, primarily focused around Boston area.

Posted 8/3/2026full-timeOshkosh • Maine, Maryland, Massachusetts, Pennsylvania, Virginia • 🇺🇸 United StatesMid-LevelSenior💰 $135,325 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in servicing and maintaining packaging equipment, with a strong focus on food packaging materials and machinery. Proficient in training customers and technical staff on equipment operation and maintenance, while effectively collaborating with cross-functional teams to enhance packaging performance.

Highest-signal resume keywords

Bachelor’s Degree In Packaging Or Engineering5 Years Experience In Food Packaging IndustryServicing Packaging EquipmentTechnical Issue Resolution With Film And Bag ProductionCollaboration With Process Engineering And Quality Teams

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Liquid VFFS EquipmentHFFS Packaging MachinesRotary Packaging EquipmentLabeling MachinesBeverage Shrink PackersSachet MachinesBlown Film TechnologyBag Making TechnologyPouch Making TechnologyFilm Construction Knowledge

Soft Skills

Customer TrainingTechnical AssistanceCommunication Skills

Industry Keywords

Food PackagingPackaging EquipmentPackaging Performance ImprovementFilm ManufacturingQuality Assurance

About the role

Key responsibilities & impact

Provide efficient and timely technical assistance to assigned customers in matters relating to their packaging equipment operations and facilitate customer quality and packaging performance improvement
Service customer equipment, where applicable, to maintain optimum performance of equipment, packaging films and shrink bag materials
Perform and complete package/shrink bag and machine audits on packaging machines
Identify machinery and packaging film/shrink bag problems and ensure that they are properly communicated to the appropriate staff representatives
Participate in field trials of new packaging materials
Assist in the installation and start-up of all packaging equipment manufactured and sold by Amcor and provide input into the design, installation and start-up of packaging equipment manufactured by outside suppliers
Train customers on proper operation and maintenance of equipment and Amcor film, as well as training other Amcor Technical Service Reps on how to train the customer

Requirements

What you’ll need

Bachelor’s degree in a technical field such as Packaging or an Engineering field related to packaging (e.g., Chemical, Mechanical, Industrial or Electrical Engineering)
5 years of progressively responsible experience in an occupation related to engineering or technical service in the food packaging industry
5 years of experience in engineering or technical service related to food packaging materials and machinery
5 years of experience servicing packaging equipment, including at least 7 of the following: Liquid VFFS equipment, VFFS for dry goods, HFFS packaging machines (Forming/Nonforming), Rotary packaging equipment, Labeling Machines, Beverage Shrink Packers, Sachet Machines, Bakery equipment, Vacuum packaging
5 years of experience in solving technical issues with film and bag production with each of the following technologies: Blown film, Bag Making, Pouch Making, Winding/Rewinding
5 years of experience applying knowledge of film construction and formulation (i.e., Monolayer film vs Coextrusion vs Laminate, Extrusion Lamination vs Solvent or Adhesive Lamination, PE, Polyester, Nylon, PS) to resolve technical and material performance issues in a packaging manufacturing environment
5 years of experience partnering with Process Engineering, Quality, Production, Maintenance, and Product Development teams to ensure product performance in a film manufacturing/development environment.

Benefits

Comp & perks

Medical, dental and vision plans
Flexible time off, starting at 80 hours paid time per year for full-time salaried employees
Company-paid holidays starting at 8 days per year and may vary by location
Wellbeing program & Employee Assistance Program
Health Savings Account/Flexible Spending Account
Life insurance, AD&D, short-term & long-term disability, and voluntary benefits
Paid Parental Leave
Retirement Savings Plan with company match
Tuition Reimbursement (dependent upon approval)
Discretionary annual bonus program (initial eligibility dependent upon hire date)