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Patient Services Representative
BrightViewPatient Services Representative managing patient inquiries at BrightView Health. Ensuring a welcoming atmosphere and facilitating smooth in-clinic experiences for patients on their recovery journey.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills and effective communication abilities while managing patient inquiries and appointments. Proficient in maintaining patient accounts and familiar with HIPAA regulations in a collaborative healthcare environment.
Highest-signal resume keywords
Customer ServicePatient Account ManagementHIPAA ComplianceVerbal and Written CommunicationProblem Solving
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Front Desk ExperienceAppointment SchedulingPayment CollectionInsurance Information ManagementDocumentation Skills
Soft Skills
EmpathyCompassionTeam CollaborationAdaptabilityInitiative
Tools & Technologies
MS OfficeOutlookTeamsWord
Industry Keywords
HealthcarePatient InquiriesMultidisciplinary TeamDynamic Work Environment
About the role
Key responsibilities & impact- Serve as first point of contact for patient inquiries, customer services, and assisting with problem solving any patient issues
- Schedule and confirm patient appointments
- Collect point of service payments, including patient copays and other forms of patient financial responsibility
- Communicate with various teams both within the clinic and with central support regarding patient appointments and follow-up needs
- Attend required meetings/huddles and collaboration within clinic team
- Responsible for maintaining accurate new and current patient accounts, including insurance and billing information
- Familiarity with HIPAA and 42-CFR part 2 desired
Requirements
What you’ll need- 2+ years of prior front desk experience preferred
- High School Diploma or equivalent
- Excellent verbal and written communication skills
- Strong customer service-centric approach to work, take initiative to offer solutions to patient inquiries
- Highly empathetic and compassionate to effectively support the recovery journey of BrightView’s patients
- Competent at working with a diverse population of colleagues and patients
- Natural problem solver, looks for solutions to best meet patient needs with a sense of urgency
- Team-player, able to work collaboratively in a multidisciplinary healthcare environment
- Adaptable and agile within a dynamic work environment
- Technologically capable, comfortable operating in multiple systems for communication and documentation purposes
- Familiarity with MS Office software (Outlook, Teams, Word, etc) preferred
Benefits
Comp & perks- PTO (Paid Time Off)
- Immediately vested and eligible in 401k program with employer match
- Company sponsored ongoing training and certification opportunities
- Full comprehensive benefits package including medical, dental, vision, short term disability, long term disability and accident insurance
- Tuition Reimbursement after 1 year in related field