BrightView

Counselor

• CLINICAL CARE: Plan and conduct group therapy sessions and patient intake assessments based on clinic needs and best-practice guidelines.
• Provide crisis and de-escalation techniques.
• TREATMENT PLANNING AND PROGRESS MONITORING: Assist with treatment planning.
• Review progress towards treatment plan goals.
• COORDINATION AND COMMUNICATION: Coordinate patient care with the onsite multidisciplinary team.
• Attend required meetings, including on-site staff meetings and multidisciplinary team meetings.
• DOCUMENTATION AND COMPLIANCE: Timely and comprehensively document all necessary treatment data into the electronic patient health record.
• Follow adherence to all necessary regulatory and company compliance requirements.
• KNOWLEDGE SKILLS, AND ABILITIES Excellent verbal and written communication skills
• Highly empathetic and compassionate to effectively support the recovery journey of BrightView’s patients.
• Team-player, able to work collaboratively in a multidisciplinary healthcare environment
• Adaptable and agile within a dynamic work environment
• Technologically capable, comfortable operating in multiple systems for communication and documentation purposes.

Behavioral Health Counselor

Therapist

• Consistently provide primarily independent therapy sessions for patients diagnosed with Substance Use Disorders
• Plan and conduct group therapy sessions and patient intake assessments based on clinic needs and caseload
• Demonstrate competency for individual counseling and offer individual sessions as appropriate
• Assist with treatment planning and review progress towards treatment plan goals
• Coordinate patient care with the onsite multidisciplinary team
• Carry and effectively manage a caseload of patients
• Timely and comprehensive documentation of treatment data into the electronic patient health record
• Ensure adherence to regulatory and company compliance requirements
• Attend required meetings including on-site staff meetings, supervision, and multidisciplinary team meetings
• Provide occasional training, onboarding, and mentorship support for new hire Counselor I and adjacent clinics

Therapist II

Manager

• Provide strategic and operational leadership for the pre-access revenue cycle team
• Serve as subject matter expert in behavioral health billing and payer relations
• Oversee insurance verification, prior authorization, and financial counseling functions
• Lead, mentor, and coach revenue cycle staff; support performance reviews and succession planning
• Develop and monitor KPIs and prepare monthly operational reports with action plans
• Maintain knowledge of federal, state, and payer regulations and partner on compliance
• Collaborate with payers to resolve escalated verification, authorization, and billing issues
• Drive process improvement and automation; partner with IT and operations for system enhancements
• Ensure patient financial experience through accurate eligibility determinations and compassionate counseling

Revenue Cycle Manager

• Plan and conduct group therapy sessions and patient intake assessments based on clinic needs and best-practice guidelines
• Provide crisis and de-escalation techniques
• Assist with treatment planning and review progress towards treatment plan goals
• Coordinate patient care with the onsite multidisciplinary team
• Attend required meetings, including on-site staff meetings and multidisciplinary team meetings
• Timely and comprehensively document all necessary treatment data into the electronic patient health record
• Follow adherence to all necessary regulatory and company compliance requirements
• Contribute to the treatment team supporting individuals on their path to recovery

Behavioral Health Counselor II

Director

• Leads and manages all aspects of patient flow and clinic operations, executing BrightView’s operations playbook
• Plans, leads, and delivers regular team meetings
• Ensures a consistent and high-quality patient experience within the clinic
• Identifies and facilitates resolution of issues and conflicts within the center
• Ensures clinic staff compliance with established policies, procedures, workflows, and training
• Manages all site-level personnel across multiple professional disciplines and cultivates staff development
• Establishes staff performance improvement plans and redirection/retraining efforts
• Develops community partnerships in collaboration with BrightView’s Outreach teams
• Ensures proper collaboration with the Quality department partner
• Fulfills Program Administrator Role as outlined by State Administrative Code as needed
• Follows and enforces all federal, state, and local healthcare requirements
• Responsible for new staff onboarding and training

Center Director

• Plan and conduct group therapy sessions and patient intake assessments based on clinic needs and best-practice guidelines
• Provide crisis and de-escalation techniques and interventions
• Assist with treatment planning and review progress towards treatment plan goals
• Coordinate patient care with the onsite multidisciplinary team and attend required meetings
• Timely and comprehensive documentation of treatment data into the electronic patient health record
• Follow regulatory and company compliance requirements

Counselor II

• Plan and conduct group therapy sessions and patient intake assessments based on clinic needs and best-practice guidelines.
• Provide crisis and de-escalation techniques.
• Assist with treatment planning.
• Review progress towards treatment plan goals.
• Coordinate patient care with the onsite multidisciplinary team.
• Attend required meetings, including on-site staff meetings and multidisciplinary team meetings.
• Timely and comprehensively document all necessary treatment data into the electronic patient health record.
• Follow adherence to all necessary regulatory and company compliance requirements.

Behavioral Health Counselor/Therapist

Business Development Rep

• Identify, establish, and maintain relationships with key potential referral partners in healthcare, criminal justice, community agencies, and substance abuse treatment settings to develop and maintain clear pathways for patient access to treatment
• Act as community liaison/outside sales representative for BrightView, attending community events and serving as spokesperson at meetings and special events
• Develop efficient routing strategy for field visits based on business need, referral potential, and strategic focus
• Organize, attend, and participate in special events and promotions advocating for BrightView and its patients
• Educate and engage community stakeholders to increase brand awareness and patient referrals
• Collaborate with Center Team and operational stakeholders to align outreach efforts and achieve growth objectives
• Document all meaningful interactions with referral partners in CRM and maintain account details
• Provide guidance on marketing materials, maintain performance scorecard, and communicate outreach value and trends

Business Development Representative

• Leads and manages all aspects of patient flow and clinic operations
• Executes on BrightView’s operations playbook for the clinic and plans, leads, and delivers regular team meetings
• Responsible for ensuring a consistent and high-quality patient experience and facilitating resolution of issues and conflicts
• Ensures clinic staff compliance with established policies, procedures, workflows, and training
• Effectively manages all site-level personnel across multiple professional disciplines and cultivates staff development
• Establishes staff performance improvement plans and redirection/retraining efforts
• Develops community partnerships in collaboration with BrightView’s Outreach teams and ensures collaboration with Quality department partner
• Fulfills Program Administrator Role as outlined by State Administrative Code as needed
• Follows and enforces all federal, state, and local healthcare requirements and oversees new staff onboarding and training

• Act as the external facing representative of BrightView across all organizational levels to achieve admission targets through referral generation and brand-building.
• Identify, establish, and maintain relationships with key potential referral partners in healthcare, criminal justice, community agency, and substance abuse treatment settings.
• Attend community events and act as a liaison with health systems, criminal justice community, and complimentary service providers.
• Develop efficient routing strategy for field visits based on business need, referral potential, strategic focus, and trends.
• Develop in-depth knowledge of BrightView's service offerings and maintain clear pathways for patients to enter treatment.
• Organize, attend, and/or participate in special events and promotions advocating for BrightView.
• Engage, educate, and develop community stakeholder relationships at all levels to increase brand awareness.
• Meet with care providers across all BrightView locations to collect ideas and resources for sharing across the organization.
• Assist Center Team in addressing market-specific initiatives and coordination of liaison activities.
• Understand the mission of BrightView and align outreach efforts accordingly; identify trends and market opportunities for strategic planning.
• Document all meaningful interactions with referral partners in CRM platform and maintain integrity of account details.
• Collaborate with Center Team and operational stakeholders; serve as a spokesperson at community meetings and events.
• Provide guidance on marketing materials to support outreach efforts and maintain performance scorecard to provide trend analysis.

• Leads and manages all aspects of patient flow and clinic operations and executes BrightView’s operations playbook for the clinic
• Plans, leads, and delivers regular team meetings
• Ensures a consistent and high-quality patient experience and resolves issues and conflicts within the center
• Ensures clinic staff compliance with established policies, procedures, workflows, and training
• Effectively manages all site-level personnel across multiple professional disciplines and cultivates staff development
• Establishes staff performance improvement plans and redirection/retraining efforts
• Develops community partnerships in collaboration with BrightView’s Outreach teams and ensures collaboration with Quality department partner
• Fulfills Program Administrator Role as outlined by State Administrative Code as needed
• Follows and enforces all federal, state, and local healthcare requirements and is responsible for new staff onboarding and training