BrightView

Business Development Rep

• Identify, establish, and grow relationships with key referral partners across healthcare, criminal justice, and community organizations.
• Conduct regular partner visits and check-ins to strengthen relationships and increase referral volume.
• Serve as a reliable resource for referral partners, ensuring smooth access to treatment for patients.
• Consistently execute daily outreach activities (prospecting, visits, calls, follow-ups) to achieve referral and census goals.
• Map and manage a defined territory, prioritizing high-value accounts and tracking touchpoints.
• Apply sales techniques including objection handling, pipeline management, and account growth strategies.
• Track activities and results through CRM, producing accurate reporting on outreach effectiveness.
• Achieve or exceed monthly and quarterly outreach metrics related to referral generation and admissions.
• Develop in-depth knowledge of BrightView’s services and communicate patient pathways effectively.
• Represent BrightView at networking events, conferences, and community meetings to promote awareness.
• Educate stakeholders on substance use disorder treatment and BrightView’s patient-first approach.
• Align outreach efforts with BrightView’s mission, connecting community engagement to improved patient outcomes.
• Share insights from the field to support organizational planning and market strategy.

Business Development – Outreach Coordinator

Therapist

• Plan and conduct group therapy sessions and patient intake assessments based on clinic needs and best-practice guidelines.
• Provide crisis and de-escalation techniques.
• Assist with treatment planning.
• Review progress towards treatment plan goals.
• Coordinate patient care with the onsite multidisciplinary team.
• Attend required meetings, including on-site staff meetings and multidisciplinary team meetings.
• Timely and comprehensively document all necessary treatment data into the electronic patient health record.
• Follow adherence to all necessary regulatory and company compliance requirements.

Counselor/Therapist

• Plan and conduct group therapy sessions and patient intake assessments based on clinic needs and best-practice guidelines
• Provide crisis and de-escalation techniques
• Assist with treatment planning
• Review progress towards treatment plan goals
• Coordinate patient care with the onsite multidisciplinary team
• Attend required meetings, including on-site staff meetings and multidisciplinary team meetings
• Timely and comprehensively document all necessary treatment data into the electronic patient health record
• Follow adherence to all necessary regulatory and company compliance requirements

• Consistently provide primarily independent therapy sessions for patients diagnosed with Substance Use Disorders.
• Plan and conduct group therapy sessions and patient intake assessments based on the needs of the clinic’s patient population and caseload, aligned with scientific best-practice guidelines.
• Demonstrate competency for individual counseling, offering occasional individual counselor sessions as appropriate.
• Assist with treatment planning and reviewing progress towards treatment plan goals.
• Coordinate patient care with the onsite multidisciplinary team.
• Carry and effectively manage a caseload of patients.
• Timely and comprehensively document all necessary treatment data into the electronic patient health record.
• Ensure adherence to all necessary regulatory and company compliance requirements.
• Attend required meetings including but not limited to all on-site staff meetings, supervision, multidisciplinary team meetings.
• Occasional training/onboarding support for new hire Counselor I. Training, onboarding, and mentorship support for new hire counselors within the site or adjacent clinics.

Therapist II

Behavioral Health Counselor – Therapist

Counselor

Behavioral Health Counselor II

Behavioral Health Counselor I

Manager

• Assess patient eligibility for specific service needs, developing individualized integrated action plans.
• Refer and connect patients to resources, monitoring adherence and providing necessary follow-ups.
• Complete detailed reports on needs assessment and case management activities.
• Provide crisis and de-escalation techniques.
• Attend required meetings, including supervision, treatment team meetings, and quarterly in-service.

Targeted Case Manager I

Artificial Intelligence

• Conduct structured discovery with functional teams (front desk, call center, medical assistants, clinical operations, billing, HR) to surface high-friction, high-volume manual processes.
• Support finance and analytics teams to quantify automation opportunity value — time savings, error reduction, cost avoidance, patient/staff experience improvement.
• Evaluate build vs. buy vs. configure for each opportunity, with a bias toward in-house development using available platforms.
• Maintain an ongoing opportunity pipeline to ensure the organization is continuously identifying new areas for improvement.
• Develop and maintain a rolling automation and AI roadmap, ranked by impact, feasibility, and strategic alignment.
• Present prioritized roadmaps to the executive sponsor with supporting business cases and resource requirements.
• Manage tradeoffs between quick wins and longer-horizon investments, balancing speed of value delivery with solution durability.
• Support finance and analytics teams track and report on ROI and outcome metrics for deployed solutions.
• Serve as a credible, non-technical communicator to the executive team — translating complex AI and automation concepts into clear business implications.
• Build and maintain trusted relationships with department heads and functional leads; act as a collaborative partner, not a top-down implementer.
• Proactively surface risks (vendor dependency, data privacy, regulatory compliance under HIPAA) and recommend mitigation strategies.
• Represent the AI & Automation function in organizational planning discussions and technology governance forums.
• Directly design, build, deploy, and support automation and AI solutions — this is a hands-on role, not purely advisory.
• Leverage available tools, including Microsoft Copilot and Claude AI (Anthropic), as a core development accelerator for natural language processing, document intelligence, workflow generation, and internal tooling.
• Utilize integration platforms, RPA tools, and API-based workflows to connect disparate healthcare software systems (EHR, PM, scheduling, billing, communication platforms).
• Collaborate with IS&T colleagues on infrastructure, security, and data governance requirements for each solution.
• Build solutions with maintainability in mind — document thoroughly and design for handoff or scale as the team grows.
• Assess existing vendor-hosted AI solutions and develop transition plans to migrate appropriate capabilities in-house.
• Evaluate and recommend platforms, tools, and APIs; manage vendor relationships for any retained third-party solutions.
• Monitor the AI and automation vendor landscape for new capabilities relevant to healthcare services operations.

Director of AI – Automation

• Assess patient eligibility for specific service needs, developing individualized integrated action plans.
• Refer and connect patients to resources, monitoring adherence and providing necessary follow-ups.
• Complete detailed reports on needs assessment and case management activities.
• Provide crisis and de-escalation techniques.
• Ensure patients have reliable transportation to BrightView and other care providers.
• Attend required meetings, including supervision, treatment team meetings, and quarterly in-service.
• Adhere to regulatory and company requirements in documentation and evaluation.
• Participate in TCM audit, meeting assessment and treatment plan completion expectations.

• Assess patient eligibility for specific service needs, developing individualized integrated action plans.
• Refer and connect patients to resources, monitoring adherence and providing necessary follow-ups.
• Complete detailed reports on needs assessment and case management activities.
• Provide crisis and de-escalation techniques.
• Attend required meetings, including supervision, treatment team meetings, and quarterly in-service.
• Adhere to regulatory and company requirements in documentation and evaluation.

Case Manager I

• Identify, establish, and grow relationships with key referral partners across healthcare, criminal justice, and community organizations.
• Conduct regular partner visits and check-ins to strengthen relationships and increase referral volume.
• Serve as a reliable resource for referral partners, ensuring smooth access to treatment for patients.
• Consistently execute daily outreach activities (prospecting, visits, calls, follow-ups) to achieve referral and census goals.
• Map and manage a defined territory, prioritizing high-value accounts and tracking touchpoints.
• Apply sales techniques including objection handling, pipeline management, and account growth strategies.
• Track activities and results through CRM, producing accurate reporting on outreach effectiveness.
• Achieve or exceed monthly and quarterly outreach metrics related to referral generation and admissions.
• Develop in-depth knowledge of BrightView’s services and communicate patient pathways effectively.
• Represent BrightView at networking events, conferences, and community meetings to promote awareness.
• Educate stakeholders on substance use disorder treatment and BrightView’s patient-first approach.
• Align outreach efforts with BrightView’s mission, connecting community engagement to improved patient outcomes.
• Share insights from the field to support organizational planning and market strategy.
• Develop account plans and territory strategies to maximize referral growth.

Director

• Leads and manages all aspects of patient flow and clinic operations.
• Executes on BrightView’s operations playbook for the clinic.
• Plans, leads, and delivers regular team meetings.
• Responsible for ensuring a consistent and high-quality patient experience within the clinic setting.
• Identifies and facilitates resolution of issues and conflicts within the center.
• Ensures clinic staff compliance with established policies, procedures, workflows, and training.
• Effectively manages all site-level personnel across multiple professional disciplines.
• Cultivates staff development and sets clear expectations for performance.
• Establishes staff performance improvement plans and redirection/retraining efforts.
• Develops community partnerships in collaboration with BrightView’s Outreach teams.
• Ensures proper collaboration with the Quality department partner.
• Fulfills Program Administrator Role as outlined by State Administrative Code as needed.
• Follows and enforces all federal, state, and local healthcare requirements.
• Responsible for new staff onboarding and training.

Business Development – Outreach Coordinator

Counselor/Therapist

Counselor/Therapist

Therapist II

Behavioral Health Counselor – Therapist

Behavioral Health Counselor II

Behavioral Health Counselor I

Counselor/Therapist

Targeted Case Manager I

Director of AI – Automation

Targeted Case Manager I

Case Manager I

Business Development – Outreach Coordinator

Counselor/Therapist

Center Director