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Patient Services Representative
BrightViewPatient Services Representative serving as first point of contact for patient inquiries and appointments. Facilitating smooth and efficient clinic experience for BrightView Health patients.
About the role
Key responsibilities & impact- Serve as first point of contact for patient inquiries, customer services, and assisting with problem solving any patient issues.
- Schedule and confirm patient appointments.
- Collect point of service payments, including patient copays and other forms of patient financial responsibility.
- Communicate with various teams both within the clinic and with central support regarding patient appointments and follow-up needs.
- Attend required meetings/huddles and collaboration within clinic team.
- Responsible for maintaining accurate new and current patient accounts, including insurance and billing information.
- Familiarity with HIPAA and 42-CFR part 2 desired.
Requirements
What you’ll need- 2+ years of prior front desk experience preferred.
- High School Diploma or equivalent
- Excellent verbal and written communication skills
- Strong customer service-centric approach to work, take initiative to offer solutions to patient inquiries.
- Highly empathetic and compassionate to effectively support the recovery journey of BrightView’s patients
- Competent at working with a diverse population of colleagues and patients
- Natural problem solver, looks for solutions to best meet patient needs with a sense of urgency
- Team-player, able to work collaboratively in a multidisciplinary healthcare environment
- Adaptable and agile within a dynamic work environment
- Technologically capable, comfortable operating in multiple systems for communication and documentation purposes.
- Familiarity with MS Office software (Outlook, Teams, Word, etc) preferred.
Benefits
Comp & perks- PTO (Paid Time Off)
- Immediately vested and eligible in 401k program with employer match.
- Company sponsored ongoing training and certification opportunities.
- Full comprehensive benefits package including medical, dental, vision, short term disability, long term disability and accident insurance.
- Tuition Reimbursement after 1 year in related field
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
front desk experiencepatient schedulingbilling information managementinsurance processingpayment collection
Soft Skills
verbal communicationwritten communicationcustomer serviceempathyproblem solvingcollaborationadaptabilityinitiativeteamworkurgency
Certifications
High School Diploma