Member Services Representative

TEKsystems

Member Services Representative supporting military members, veterans, and families with banking and lending products. Handling high-volume inbound calls, account requests, and financial-service solutions in a structured contact center.

Posted 8/4/2026contractNorfolk • Virginia • 🇺🇸 United StatesJunior💰 $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on member satisfaction, effective communication, and the ability to navigate multiple systems while managing high call volumes. Proficient in handling sensitive information and maintaining compliance in a structured, metric-driven environment.

Highest-signal resume keywords

Customer Service ExperienceStrong Communication SkillsMultitasking AbilitiesAttention to DetailProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account InquiriesTransaction SupportService RequestsResearch and ResolutionDocumenting InteractionsNavigating Computer SystemsHandling Confidential InformationWorking in a Metric-Driven EnvironmentCall ManagementSelf-Service Tools Education

Soft Skills

Active ListeningCalm Under PressureOrganizational SkillsCustomer-First MindsetProfessionalism

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Inbound CallsFinancial ProductsConsumer LoansIRAsCredit CardsStructured Contact CenterMember SatisfactionService Level ExpectationsRemote WorkspaceAvailability Requirements

About the role

Key responsibilities & impact

Respond to a high volume of inbound member calls professionally and efficiently
Assist members with account inquiries, transactions, and service requests
Support checking and savings accounts, credit cards, consumer loans, IRAs, and other financial products
Research and resolve member concerns accurately and compliantly
Educate members on available products, services, and self-service tools
Review account activity and identify solutions based on member needs
Document interactions thoroughly and accurately in company systems
Navigate multiple applications while managing active conversations
Meet performance expectations for quality, productivity, attendance, schedule adherence, and member satisfaction
Handle back-to-back inbound calls in a structured 24/7/365 contact center
Work assigned breaks and meal periods and support required schedule coverage

Requirements

What you’ll need

High school diploma or GED required
Minimum 1 year of customer service experience
Ability to navigate multiple computer systems and applications simultaneously
Strong written and verbal communication skills
Experience handling sensitive or confidential information
Reliable high-speed internet connection and dedicated remote workspace
Ability to work evenings, weekends, and holidays as required
Strong communication and active listening skills
Customer-first mindset and passion for helping others
Ability to remain calm and professional during difficult conversations
Strong multitasking and problem-solving abilities
Excellent attention to detail and organizational skills
Comfort working in a structured, metric-driven environment
Availability within an 11:30 AM to 11:30 PM operating window
Ability to work one weekend day every week
Six-day availability, with one fixed day off and a second day off varying by business needs
Availability within a 9.5-hour scheduling window
Ability to handle calls for up to four consecutive hours before a scheduled break
Must reside within 60 miles of Virginia Beach, VA

Benefits

Comp & perks

Paid training and ongoing development opportunities
Competitive compensation and benefits package
Medical, dental & vision
Critical Illness, Accident, and Hospital coverage
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Voluntary Life & AD&D insurance for the employee and dependents
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Collaborative and team-oriented culture
Stable organization with long-term career potential