Care Center Representative – Overnight

Modivcare

Care Center Representative providing compassionate support and monitoring medical alerts during emergency situations. Importance placed on customer service in a remote setting.

Posted 7/9/2026full-timeRemote • Alabama, Florida, Idaho, Iowa, Kansas, Kentucky, Louisiana, Minnesota, Mississippi, Missouri, Montana, Nevada, New Hampshire, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, West Virginia, Wisconsin, Wyoming • 🇺🇸 United StatesJunior💰 $16 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates exceptional customer service and interpersonal skills while effectively managing high-pressure situations. Proficient in real-time data entry and communication, ensuring accuracy and empathy in all interactions.

Highest-signal resume keywords

Customer Service ExperienceStrong Oral And Written CommunicationProficient Typing Skills (35 WPM)Familiarity With Customer Service SoftwareProficiency In Microsoft Office Suite

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Real-Time Data EntryCall DispatchingAlarm System TroubleshootingDatabase ManagementPreventative Healthcare Recommendations

Soft Skills

EmpathyPatienceSelf-MotivationCollaborationCalmness Under Pressure

Tools & Technologies

Customer Relationship Management (CRM) SystemsMicrosoft WordMicrosoft ExcelMicrosoft OutlookMicrosoft PowerPoint

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Emergency CallsNon-Emergency CallsMedical AlertsConfidentialityContact Center

About the role

Key responsibilities & impact

Answer incoming emergency and non-emergency calls, following protocols to determine priorities and dispatch responses accordingly.
Provide compassionate customer support using scripted and non-scripted responses.
Monitor a high volume of medical alerts and alarms, offering genuine care during potentially stressful situations.
Record call details, dispatches, and messages into a database in real-time while maintaining focus and accuracy.
Communicate with empathy, respect, and patience to ensure a positive experience for our members.
Verify and update customer information in the system to ensure records are accurate.
Troubleshoot alarm systems and report issues to ensure timely maintenance.
Proactively inquire about and recommend preventative healthcare services to members.
Manage access to highly sensitive materials and maintain strict confidentiality.
Talk and type simultaneously while navigating multiple screens and systems efficiently.
Successfully complete new hire training and pass all required compliance testing.
Perform other duties as assigned.

Requirements

What you’ll need

High School Diploma or GED required
0–1 year of customer service experience, preferably in a contact center or healthcare settings
Exceptional customer service and interpersonal skills
Strong oral and written communication abilities
Ability to remain calm and empathetic in high-pressure situations
A self-motivated attitude with the ability to work independently and collaboratively
Proficient typing skills (35 WPM)
Familiarity with customer service software and CRM systems (preferred)
Ability to toggle between multiple screens and systems efficiently
Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint
Willingness to work weekends, overtime, and flexible hours as needed

Benefits

Comp & perks

Medical, Dental, and Vision insurance
Employer Paid Basic Life Insurance and AD&D
Voluntary Life Insurance (Employee/Spouse/Child)
Health Care and Dependent Care Flexible Spending Accounts
Pre-Tax and Post-Tax Commuter and Parking Benefits
401(k) Retirement Savings Plan with Company Match
Paid Time Off
Paid Parental Leave
Short-Term and Long-Term Disability
Tuition Reimbursement
Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)