Modivcare

Dispatcher

• Assists Transportation Providers with transportation-related questions and concerns.
• Manages scheduling tasks, including modifying and canceling reservations per provider requests.
• Documents and investigates complaints or incidents, ensuring detailed records are maintained.
• Responds to provider concerns and refers unresolved grievances for further review.
• Ensures accurate entry of trip-related data.
• Supports processes related to trip corrections, mileage/cost adjustments, cancellations, and retroactive trips.
• Answers the Transportation Provider call line with professionalism and courtesy.
• Participates in required meetings and other assigned duties or projects.

Customer Support

• Assists customers with transportation questions and concerns
• Schedules, modifies, and cancels reservations as requested
• Obtains and documents details of customer complaints and concerns
• Ensures all relevant customer information is accurately documented
• Attends required meetings and adheres to company policies and procedures
• Maintains acceptable attendance and punctuality standards
• Ensures accurate trip data entry and documentation
• Maintains a polite, professional, and courteous demeanor at all times
• Demonstrates commitment to producing high-quality work
• Refers unresolved customer grievances to appropriate departments for further investigation and resolution
• Promotes a positive and collaborative working environment
• Supports a 24/7/365 contact center environment; schedules may include nights, weekends, and holidays, including company-recognized holidays, with required holiday coverage
• Participates in additional projects or duties as assigned

Customer Service Representative

Bilingual

• Answer incoming emergency and non-emergency calls, following protocols to determine priorities and dispatch responses accordingly.
• Provide compassionate customer support using scripted and non-scripted responses.
• Monitor a high volume of medical alerts and alarms, offering genuine care during potentially stressful situations.
• Record call details, dispatches, and messages into a database in real-time while maintaining focus and accuracy.
• Communicate with empathy, respect, and patience to ensure a positive experience for our members.
• Verify and update customer information in the system to ensure records are accurate.
• Troubleshoot alarm systems and report issues to ensure timely maintenance.
• Proactively inquire about and recommend preventative healthcare services to members.
• Manage access to highly sensitive materials and maintain strict confidentiality.
• Talk and type simultaneously while navigating multiple screens and systems efficiently.
• Successfully complete new hire training and pass all required compliance testing.
• Perform other duties as assigned.

Care Center Representative, Bilingual/Spanish

Navigator

• Engaging daily with clients and teammates to build and sustain positive and productive working relationships.
• Monitoring device readings, contacting clients to determine if they require further intervention or assistance.
• Managing inbound calls and handling all incoming alarm signal activities.
• Making outbound calls to reach customers, emergency contacts, and Police/Fire/EMS regarding alarm activities.
• Following standard operating procedures.
• Verifying demographics and other related data and entering patient information into appropriate systems.
• Answering routine inquiries and relaying information and messages to appropriate health professionals, agencies, departments, and other individuals or groups requiring notification.
• Maintaining access to, and security of, sensitive materials.
• Explaining products or services and answering questions from customers.
• Maintaining accurate records of contacts, accounts, and orders.
• Troubleshooting devices and reporting malfunctions to ensure units receive necessary maintenance.

Health Navigator, Monitoring

Representative

Care Center Representative – 2ND SHIFT ONLY

Care Center Representative – Overnight

Product Manager

• Owns accountability for overall product and team success.
• Defines and communicates product vision aligned with business objectives and measurable outcomes.
• Develops and executes the product roadmap for healthcare automation capabilities supporting eligibility, benefits, plan configuration, and encounter readiness.
• Establishes strategy for automating eligibility and benefit workflows, including data ingestion, validation, exception handling, auditability, and operational controls.
• Partners across product domains to ensure benefit and eligibility capabilities support compliant ride decisioning and connect members with the appropriate care and transportation services.
• Identifies opportunities to leverage automation-first and AI-enabled approaches to improve scalability, accuracy, operational efficiency, and customer outcomes.
• Develops long-term product strategy informed by market trends, competitive analysis, regulatory requirements, and healthcare industry needs.
• Mentors Product Managers in strategic thinking and execution.
• Uses analytics to evaluate product performance, user behavior, automation effectiveness, operational workflows, and downstream data quality.
• Defines and monitors success metrics including automation rate, manual touch reduction, exception rate, ingestion accuracy, benefit configuration quality, encounter completeness, and downstream denial or rejection trends.
• Builds strong relationships with senior leaders and stakeholders to align product strategy with business priorities.
• Resolves competing priorities through data-driven decision making and stakeholder alignment.
• Monitors post-launch performance and continuously iterates based on customer feedback, operational metrics, and compliance needs.
• Maintains deep knowledge of healthcare payer operations, eligibility, benefits, compliance, and encounter management.
• Engages customers, operations, compliance, engineering, data teams, and client-facing partners to identify pain points and opportunities.
• Conducts market research, competitive analysis, and customer discovery to identify product opportunities.
• Translates complex healthcare workflows, regulatory requirements, contractual obligations, and operational challenges into scalable product capabilities.
• Leads user research initiatives and incorporates findings into discovery, prioritization, roadmap planning, and solution design.
• Champions customer-centric product development while mentoring Product Managers on customer-focused practices.
• Supports development of user personas based on operational workflows and stakeholder needs.
• Partners with design, engineering, and operations teams to deliver intuitive user experiences that simplify complex eligibility, benefit, and encounter workflows.
• Reduces user friction while increasing adoption of automation capabilities.
• Leads ideation of automation-first and AI-enabled product solutions.
• Evaluates tradeoffs across workflow design, automation, compliance, data quality, implementation complexity, and long-term maintainability.
• Ensures solutions balance business value, technical feasibility, operational adoption, and measurable outcomes.
• Creates and maintains the product backlog, including epics, features, and user stories.
• Prioritizes work aligned to business objectives and customer value.
• Defines requirements for data ingestion, business rules, validation, audit trails, operational reporting, and exception handling.
• Develops clear, testable, outcome-focused requirements.
• Develops strategic roadmaps informed by customer insights, healthcare industry trends, operational priorities, and enterprise strategy.
• Drives Agile product development through backlog refinement, sprint planning, reviews, and prioritization.
• Collaborates with engineering, architecture, compliance, design, data, and business stakeholders throughout delivery.
• Develops go-to-market strategies aligned with customer needs, market opportunities, operational readiness, and business goals.
• Aligns cross-functional teams around shared product strategy and organizational priorities.
• Builds consensus across engineering, architecture, compliance, operations, data, and business teams.
• Identifies opportunities to improve product practices, automation outcomes, operational processes, and stakeholder engagement.
• Identifies strategic risks related to compliance, eligibility accuracy, benefit configuration, encounter quality, auditability, and operational performance.

Senior Product Manager – Healthcare Automation, Eligibility & Benefits

• Own the product strategy and roadmap for the NEMT fulfillment orchestration and network automation platform.
• Partner with engineering teams to translate complex operational and technical challenges into scalable product capabilities.
• Lead product discovery efforts by working with operations, provider network teams, transportation partners, vendors, and clients to identify opportunities for automation and service improvement.
• Define, prioritize, and deliver initiatives that improve fulfillment reliability, provider assignment, network performance, and operational efficiency.
• Develop clear product requirements, user stories, business rules, acceptance criteria, and success metrics for complex automation and integration initiatives.
• Partner with engineering and architecture teams to support API integrations, vendor platforms, rules engines, data flows, and fulfillment automation capabilities.
• Collaborate with internal and external stakeholders to improve provider network performance, partner integrations, and transportation fulfillment workflows.
• Analyze operational, network, and product performance data to identify trends, prioritize investments, and measure business outcomes.
• Monitor product performance through key operational and technical metrics, including automation rates, assignment success, provider utilization, on-time performance, trip completion, API health, and operational exceptions.
• Balance customer experience, operational performance, engineering capacity, technical feasibility, cost, and business priorities when developing and maintaining the product roadmap.
• Lead cross-functional planning and prioritization activities across Product, Engineering, Operations, Data, Provider Network, and external vendor partners.
• Support AI-enabled and specification-driven product delivery by providing clear product context, detailed requirements, measurable outcomes, and iterative delivery plans.
• Drive change management activities that support successful product adoption across internal users, providers, vendors, and transportation partners.
• Communicate product strategy, roadmap updates, risks, and business outcomes to leadership and key stakeholders.
• Lead projects and perform other duties as assigned.

Senior Product Manager, NEMT Fulfillment – Network Automation

Analyst

• Supports Treasury and banking-related projects across the organization.
• Identifies and recommends process improvements to enhance treasury operations and efficiencies.
• Assists with execution of daily cash management activities, including payment processing.
• Monitors and analyzes bank and merchant fees, including credit card and cash management expenses.
• Monitors Dun & Bradstreet (D&B) activity and updates credit information as needed.
• Compiles short-term and long-term cash forecasts and coordinates movement of excess cash between accounts and investments.
• Serves as a Treasury liaison and point of contact for bank access and bank account management.
• Assists with administration of company and corporate card programs.
• Provides information and support related to internal and external audits and ensures compliance with cash management activities.
• Initiates and administers wire transfers, ACH transactions, and book transfers.
• Maintains positive and effective relationships with depository banking partners.
• Supports corporate accounting, tax, financial planning, internal audit, and other departments as related to treasury transactions and entity structures.
• Participates in additional projects and duties as assigned.

Modivcare

Dispatcher

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative

Care Center Representative, Bilingual/Spanish

Health Navigator, Monitoring

Care Center Representative – 2ND SHIFT ONLY

Care Center Representative – Overnight

Senior Product Manager – Healthcare Automation, Eligibility & Benefits

Senior Product Manager, NEMT Fulfillment – Network Automation

Customer Service Representative

Customer Service Representative

Treasury Analyst III

Customer Advocate