Modivcare

Full-stack Engineer

• Responsible for the design, development and support of new software applications for the organization.
• Works with business owners and IT support staff to create and implement the software product.
• Responsible for documenting design in functional and design specifications.
• Codes the software components.
• Unit tests their work and partners with Quality Assurance to test and fix bugs.
• Works with IT Network group and end users to install the software.
• Acts subject matter expert for a variety of products maintained by the software development group.
• Develops and maintains applications with application development toolset.
• Provides technical guidance in sprint planning sessions and participates in design meetings.
• Works with engineers, product management, and business stakeholders to translate business requirements into technical specifications.
• Researches and evaluates methods and techniques for solving problems.
• Contributes to standards and best practices around development processes, coding, and peer reviews.
• Supports technical services team to resolve customer problems.
• Maintains quality, standards, and responsiveness of applications.
• Participates in other projects or duties as assigned.
• Occasional business travel may be required.

Software Engineer II – Full Stack

Client Services Representative

• Handles initial client inquiries and answers basic questions via phone, mail, email, or in person.
• Completes assigned help desk tickets and follows up on reports requiring action.
• Assists in the research and resolution of customer issues regarding shipments, products, and complaints.
• Records details of all communications in client management software and saves relevant documentation in the company’s document management system.
• Contacts clients and agencies to verify or correct client information.
• Routes client complaints and tickets to appropriate individuals or teams as needed.
• Collaborates with internal team members through email, phone, and internal messaging platforms.
• Ensures compliance with data protection policies when handling client information.
• Follows standard operating procedures, policies, and training guidelines.
• Participates in the processing, evaluation, and reassignment of incoming tickets.
• Supports other projects or duties as assigned.

Client Service Representative, I

• This position is responsible for the design, development and support of new software applications.
• Works with business owners and IT support staff on assigned project(s) to create and implement software products.
• Takes responsibility for documenting functional and design specifications to ensure the product meets the users' needs.
• Develops new software including programming and scripting languages, business process tool sets, data modeling and reporting tools.
• Develops and maintains business applications in client-server or web-based environments.
• Codes new software, performs unit and functional testing of the code, and partners with Quality Assurance to test and fix bugs in the software.
• Leads design meetings and works with software architects to develop overall design of new system modules and data layouts.
• Writes functional and design documentation, user requirements, unit test plans, and user documentation.
• Works with leadership to set coding, review, and design policy.
• Works with the IT Network group and ensures software installation for end users.
• Follows up with end users to ensure the application is working properly.
• Assists the technical services team to resolve customer problems.
• Works within an agile methodology and performs the role of scrum master.
• Presents product demonstrations to leadership and product stakeholders.
• Performs periodic technology overview and training sessions.
• Mentors and coaches junior engineers.
• Researches and evaluates methods and techniques for solving problems.
• Participates in other projects or duties as assigned.

Software Engineer III – Full Stack

Human Resources

• Provide general clerical and administrative support to the Human Resources department.
• Maintain employee confidence and protect operations by keeping human resource information confidential.
• Assist the Human Resources Manager with the 30-, 60-, and 120-day new hire follow-up process.
• Manage internal requisitions and support unemployment claims.
• Conduct exit interviews with team members up to the Lead level and communicate feedback to management.
• Support new hire orientation, including the I-9 process and preparation of new hire packets.
• Participate in HR-related projects and manage the temporary employee conversion process.
• Maintain personnel files (active and terminated) in compliance with federal and state regulations.
• Oversee HR filing and archiving processes in compliance with HR record retention guidelines.
• Assist with the recruitment process, including interview scheduling and reference checks.

HR Coordinator

Product Manager

• Acts as a thought partner to senior leaders on product investments, value stream priorities, and roadmap tradeoffs.
• Champions a culture of continuous discovery, value-driven delivery, and modern product thinking within the organization.
• Identifies business opportunities through direct engagement with clients and external stakeholders, as well as market research efforts.
• Develops a deep understanding of customer and product needs.
• Drives requirements and prioritization activities across Product Owners/Managers leading agile sprint teams.
• Participates in sprint planning, backlog refinement, and review/demos.
• Assists in user research alongside UX/UI designers.
• Identifies success metrics to measure feature effectiveness.
• Produces marketing collateral with business departments for release rollout.
• Communicates release outcomes with internal and external stakeholders.
• Serves as the voice of the customer to the team.
• Leads cross-functional alignment by influencing up, across, and within teams—building trust and clarity in ambiguous or rapidly changing situations.
• Establishes strong relationships with stakeholders including project team members, internal customers, business partners, and leadership.
• Engages internal stakeholders in gathering and refining business requirements.
• Oversees and guides a product analyst team, balancing workloads and reviewing performance.
• Provides feedback and mentorship on best practices and career development.
• Drives the product function’s evolution by establishing rituals, mentoring early-career product talent, and seeding best practices in prioritization, discovery, and agile delivery.
• Develops a bench of future product leaders through coaching, sponsorship, and role modeling.

Senior Director, Product Management

Customer Support

• Receive and document customer concerns while ensuring all relevant information is correct in a timely manner
• Ensure all company procedures are followed
• Ensure accurate trip data is input in our systems
• Demonstrate a personal commitment to producing high-quality work
• Refer unresolved customer grievances to designated department for further investigation and resolution
• Multitask effectively and efficiently to extract necessary information from multiple systems
• Review and educate members on our services and their insurance coverage

Customer Service Representative

Security Engineer

• Fortifying our organization's data, systems, and networks; leading strategic cybersecurity initiatives, implementing advanced security measures, and managing ongoing security operations.
• Provides strategic leadership for cybersecurity initiatives, ensuring alignment with organizational goals.
• Develops and maintains a forward-looking cybersecurity roadmap.
• Oversees the development and enforcement of enterprise-wide security policies and procedures.
• Acts as the primary point of contact for cybersecurity incidents, coordinating executive-level response and remediation.
• Partners with executive leadership to ensure cybersecurity strategies support business objectives.
• Leads and mentors the cybersecurity team, fostering a culture of continuous improvement and innovation.
• Enhances cybersecurity communication and reporting to executive leadership.
• May lead projects and perform other duties as assigned.
• Occasional business travel may be required.

Lead Security Engineer

• Lead all stages of the software development lifecycle, including design meetings, data layouts, implementation, testing, deployment, and maintenance
• Architect software solutions and prepare functional and design documentation, including user requirements, unit test plans, and user documentation
• Participate in code reviews, conduct unit and functional testing, and partner with QA to resolve bugs
• Develop new software using various programming and scripting languages, business process toolsets, and data modeling/reporting tools
• Maintain and enhance business applications in both client-server and web-based environments
• Collaborate with stakeholders to set policies for coding, review, and design
• Provide technical expertise to support teams in resolving customer issues
• Work within an agile development methodology and perform the role of scrum master
• Identify and resolve software performance issues
• Deliver product demonstrations to leadership and stakeholders
• Conduct periodic technology overview and training sessions
• May lead projects and perform other duties as assigned
• Occasional business travel may be required

Software Engineer IV

• Serves as first point of contact for employees regarding HR matters; employee relations issues and general HR inquires; identifies issues; relates HR policy accurately and strives to clearly communicate how policy applies.
• Partners with HR and business leadership to identify trends and provide assessment of the workplace and morale while making recommendations for proactive workplace initiatives to drive employee engagement.
• Acts upon and assists with the thorough and impartial investigation of reported incidents including workplace harassment, discrimination, or other alleged illegal activities by employees.
• Tracks data to provide insights to the business on attrition, terminations, internal promotions, leaves of absence, etc.
• Assists in creating a positive new hire experience through conducting New Hire and Benefits Orientation and improving the on-boarding process.
• Provides administrative support such as processing new hire paperwork, salary increases, status changes and terminations, managing personnel files, drafting correspondence, faxing, filing, etc.
• Provides administrative support on leaves of absences (STD/LTD/FMLA/ADA/WC) and prepares/processes employee related HR paperwork.
• Assists with implementation and management of HR initiatives and projects; liaises between departments on payroll and timekeeping questions.
• Ensures compliance with state/federal employment and benefit laws, HR policies, procedures, and guidelines.
• Assists with preparation of terminations, unemployment claims administration, and company representation at unemployment compensation hearings as needed.
• Supports a safe environment and assists with maintaining records and reports concerning on-the-job injuries and workers compensation.
• Collects and analyzes HR data and makes recommendations; coaches and counsels management on employment record documentation.
• May prepare internal employee communications, monitor required training, lead projects, and perform other duties as assigned; occasional business travel may be required.

HR Generalist I

IT Support

• Researches, identifies, and recommends industry best practices for solving business problems
• Navigates from high-level business visions through mid-level systems requirements to low-level implementation considerations and back
• Identifies candidate solution approaches and models cost-benefit tradeoffs
• Provides recommendations on buy-vs-build decisions and vendor analysis
• Offers 3rd party solution alternatives and current best practices
• Creates shared direction and community among technical teams
• Mentors team members and influences technology direction
• Develops clear solution documentation to support stakeholder sign-off and guide high-level design
• Reviews high-level design documents and ensures alignment with the solution summary
• Supports architecture and application delivery through project lifecycle
• Engages in transitional architecture planning for system migrations
• Leverages broad technical expertise to remove project roadblocks
• Aligns technology investments with strategic business vision
• Maintains a strategic architecture repository with intellectual assets such as roadmaps and state models
• Owns and drives Application Portfolio Management and Rationalization initiatives
• Collaborates across business units and technologies to foster alignment and eliminate silos
• Acts as a key advisor within the Office of the CTO

Enterprise Architect I

• In this role, you will...
• Receive and document customer concerns while ensuring all relevant information is correct in a timely manner
• Ensure all company procedures are followed
• Ensure accurate trip data is input in our systems
• Demonstrate a personal commitment to producing high-quality work
• Refer unresolved customer grievances to designated department for further investigation and resolution
• Multitask effectively and efficiently to extract necessary information from multiple systems
• Review and educate members on our services and their insurance coverage.

Chief Technology Officer

Answer incoming emergency and non-emergency calls, following protocols to determine priorities and dispatch responses accordingly.
Provide compassionate customer support using scripted and non-scripted responses.
Monitor a high volume of medical alerts and alarms, offering genuine care during potentially stressful situations.
Record call details, dispatches, and messages into a database in real-time while maintaining focus and accuracy.
Communicate with empathy, respect, and patience to ensure a positive experience for our members.
Verify and update customer information in the system to ensure records are accurate.
Troubleshoot alarm systems and report issues to ensure timely maintenance.
Proactively inquire about and recommend preventative healthcare services to members.
Manage access to highly sensitive materials and maintain strict confidentiality.
Talk and type simultaneously while navigating multiple screens and systems efficiently.
Successfully complete new hire training and pass all required compliance testing.
Perform other duties as assigned.

Software Engineer II – Full Stack

Client Service Representative, I

Software Engineer III – Full Stack

HR Coordinator

Senior Director, Product Management

Customer Service Representative

Lead Security Engineer

Software Engineer IV

HR Generalist I

Enterprise Architect I

Customer Service Representative

Care Center Representative