Modivcare

Account Manager

• Owns full accountability for account management organizational performance with an emphasis on developing and executing strategical and tactical plans to achieve relationship, retention, and growth goals.
• Directs the day-to-day Account Management responsibilities and interact with local and national Operations teams.
• Partners with the senior level of our Managed Care clients and effectively supports the daily issue management required to maintain strong relationships.
• Builds and reinforces our reputation in the overall Healthcare industry.
• Monitors critical metrics/dashboards to identify operational strengths, weaknesses and opportunities for improvement.
• Acts as a single point of contact and resolution for account stakeholders both at their account’s corporate levels and at local levels as needed, into the organization.
• Ensures questions, needs and concerns from account stakeholders are addressed and responded to in a timely, accurate and complete manner.
• Monitors and reviews account operational data to proactively identify performance issues & concerns as well as opportunities for program modifications and enhancements.
• Leads multi-functional teams to develop and track action plans addressing performance issues.
• Accountable for timely closure of account CAPS, QIPS, PIPs and Notices for Deficiencies.
• Review national/corporate level account reports for accuracy and ensure timely delivery to account stakeholders.
• Accountable for content, messaging, and presentation for corporate level JOCs and other meeting forums.
• Ensure internal and external interactions including communications, presentations, strategy, reporting and messaging is efficient and effective.
• Establishes and implements a strategic retention and growth plan for each assigned account.
• Articulates the organization's value proposition including trend drivers surrounding the services provided to their accounts.
• Understands client’s strategic initiatives & industry trends and identify opportunities for strategic and/or profitable expansion through transportation or other product/service renditions.
• Monitors assigned accounts for Liquidated Damages (LQDs).
• Develops and monitors PIPs to reduce LQDs.
• Manages client contracting process for assigned accounts.
• Participates in client events including educational and member outreach activities.
• Owns the responsibility to ensure that the organization is compliant to contractual expectations.
• Creates a best in-class experience for their account stakeholders including their members.
• Leads all efforts in regards to contract retention and pursing profitable growth for their accounts.
• Leads program scoping to ensure successful program implementation and program launch.
• May lead projects and perform other duties as assigned.
• Occasional business travel may be required.
• Determines appropriate resourcing of staff in order to achieve goals and objectives.
• Builds an effective leadership team through mentoring and formal education that focuses on management and project management principles.
• Defines annual Key Performance Indicators aligned with corporate goals.
• Directs and mentors leaders on performance gaps, career development opportunities, and strategies.
• Directs and coaches leaders on all human resource related processes including onboarding, performance management, succession planning, employee relations, selection, terminations, compensation and rewards.
• Accountable for collective results and recognizing others’ contributions and share credit for success.
• Owns attainment of high employee satisfaction and retention; lead development of program and initiatives within group to attain high employee satisfaction.
• Leads change management initiatives to drive improvements and efficiencies.
• Ability to interact collaboratively and communicate effectively with external, internal customers, and stakeholders to address issues and ensure alignment.
• Prepares and manages budget as assigned; analyzes variances and initiates corrective actions to maximize operational performance.

Director, Account Management

Software Engineer

• Leads all stages of the software development lifecycle, including design meetings, data layouts, implementation, testing, deployment, and maintenance.
• Architects software solutions and prepares functional and design documentation, including user requirements, unit test plans, and user documentation.
• Participates in code reviews, conducts unit and functional testing, and partners with QA to resolve bugs.
• Develops new software using various programming and scripting languages, business process toolsets, and data modeling/reporting tools.
• Maintains and enhances business applications in both client-server and web-based environments.
• Collaborates with stakeholders to set policies for coding, review, and design.
• Provides technical expertise to support teams in resolving customer issues.
• Works within an agile development methodology and performs the role of scrum master.
• Identifies and resolves software performance issues.
• Delivers product demonstrations to leadership and stakeholders.
• Conducts periodic technology overview and training sessions.
• May lead projects and perform other duties as assigned.

Senior React Native Engineer

Full-stack Engineer

• Responsible for the design, development, and support of new software applications.
• Works with business owners and IT support staff to create and implement software products.
• Takes responsibility for documenting functional and design specifications to ensure the product meets users’ needs.
• Develops new software using programming and scripting languages, business process tool sets, data modeling, and reporting tools.
• Creates and maintains business applications in client-server or web-based environments.
• Codes new software, performs unit and functional testing, and partners with QA to test and resolve bugs.
• Leads design meetings and collaborates with software architects to develop system modules and data layouts.
• Authors functional and design documentation, user requirements, unit test plans, and user documentation.
• Works with leadership to define coding, review, and design policies.
• Partners with the IT Network group to ensure software installations for end users are successful.
• Conducts follow-up with users to confirm application functionality.
• Assists technical services in resolving customer problems.
• Functions within an agile development methodology and performs scrum master duties.
• Delivers product demonstrations to leadership and stakeholders.
• Facilitates periodic technology overview and training sessions.
• Mentors and coaches junior engineers.
• Researches and evaluates new methods and techniques for solving development problems.
• Participates in additional projects or duties as assigned.

Software Engineer III

Security Engineer

• Leads the development of comprehensive cybersecurity strategies
• Oversees the advanced implementation of security measures across the organization
• Proactively monitors and responds to security incidents, utilizing threat intelligence
• Provides expert-level troubleshooting for complex security and network issues
• Oversees change management processes related to security policies and controls
• Conducts regular risk assessments and contributes to strategic planning
• Enhances communication and reporting with relevant departments and stakeholders
• May lead projects and perform other duties as assigned
• Occasional business travel may be required.

Director, Account Management

Senior React Native Engineer

Software Engineer III

Cybersecurity Engineer III