Modivcare

Customer Support

• Receive and document customer concerns while ensuring all relevant information is correct in a timely manner
• Ensure all company procedures are followed
• Ensure accurate trip data is input in our systems
• Demonstrate a personal commitment to producing high-quality work
• Refer unresolved customer grievances to designated department for further investigation and resolution
• Multitask effectively and efficiently to extract necessary information from multiple systems
• Review and educate members on our services and their insurance coverage.
• Support a 24/7/365 contact center environment; schedules may include nights, weekends, and holidays, including company-recognized holidays. Holiday coverage is required.

Customer Service Representative – Overnight

Compliance

• Responsible for leading and supervising the Company’s Government, Regulatory and Public Affairs team; identifying, interpreting and responding to legislative and regulatory activity that may impact the company.
• Designing and implementing advocacy strategies to advance the Company’s policy priorities.
• Acting as the company’s chief federal lobbyist and overseeing lobbying and advocacy activities in key states.
• Managing and overseeing the company’s engagement with trade associations, coalitions and third party advocacy organizations and developing and implementing the company’s political engagement strategy.
• Advocating before federal policymakers, including Members of Congress, Administration officials, and federal agencies.
• Working cross-functionally across the Company to develop and implement advocacy strategies at the state and federal level focused on key issues impacting the Company.
• Responsible for the company’s political engagement strategy including developing and implementing a corporate political action committee as well as corporate participation in political umbrella groups.
• Cultivating and maintaining relationships with key federal officials, Members of Congress, and their staff.
• Overseeing policy and stakeholder engagement strategies related to state contract monitoring and regulatory oversight.
• Drafting and contributing to high-quality policy and advocacy materials, including executive briefings, talking points, issue briefs, legislative concepts, comment letters, testimony and external-facing statements.
• Representing the Company in policy forums, industry workgroups, and stakeholder discussions in coordination with the CCAO.

Vice President – Government, Regulatory, and Public Affairs

DevOps Engineer

• Maintain and improve scalable, reliable cloud and on-premises software infrastructure while providing solutions to reduce operational risk
• Build and maintain availability and performance monitoring tools to identify operational risks and issues
• Troubleshoot issues, conduct root cause analysis of operational incidents, and implement proactive solutions
• Participate in on-call rotations to provide 24/7 support for critical systems and lead incident resolution efforts
• Advise development teams on designing and implementing features with reliability and scalability in mind
• Develop disaster recovery solutions and document processes and critical system components
• Develop and maintain automation tools to streamline deployments, operations, and overall system efficiency
• Administer infrastructure and third-party SaaS components that support the system

Site Reliability Engineer IV

Director

• Are you passionate about making a difference in people's lives?
• Do you enjoy working in a service-oriented industry?
• This role is responsible for leading and executing the Company's government affairs strategy across an assigned multi-state region (approximately 10-20 states).
• This role serves as the company’s senior in-state representative and the face of the Company before state legislatures, governors’ offices, Medicaid agencies, and other executive branch leadership.
• They will lead legislative and regulatory engagement; manage contract lobbyists where appropriate; monitor and respond to policy developments; and partner closely with Sales, Business Development, Operations, product, Legal, Compliance, and Marketing to protect and strengthen the Company's market position.
• The position will design and implement state-level advocacy strategies aligned with enterprise priorities and will manage engagement with key stakeholders and execution of public affairs initiatives as directed and designed in collaboration with Corporate Affairs leadership.

Regional Government Affairs Director – Central and Southeast

• Responsible for leading and executing the Company's government affairs strategy across an assigned multi-state region (approximately 10-20 states)
• Serves as the company’s senior in-state representative and the face of the Company before state legislatures, governors’ offices, Medicaid agencies, and other executive branch leadership
• Lead legislative and regulatory engagement; manage contract lobbyists where appropriate
• Monitor and respond to policy developments; partner closely with Sales, Business Development, Operations, product, Legal, Compliance, and Marketing to protect and strengthen the Company's market position
• Design and implement state-level advocacy strategies aligned with enterprise priorities; manage engagement with key stakeholders and execution of public affairs initiatives as directed and designed in collaboration with Corporate Affairs leadership

Regional Government Affairs Director

• Serves as the company’s primary representative at the assigned state capitols before executive leadership, including Medicaid directors, transportation program leaders, and personal care services (PCS) administrators
• Develops and maintains direct relationships with legislative leaders and their staff, committee staff, executive branch officials, and regulatory authorities to advance the company’s policy and business objectives
• Leads state-level legislative and executive branch advocacy efforts, including direct lobbying, engagement with agency leadership, and coordination with contract lobbyists as appropriate
• Monitors, analyzes, and interprets legislative, regulatory, and procurement activity for potential impact to the Company’s operations, contracts, reimbursement, and compliance obligations
• Tracks and assesses legislative and regulatory developments and communicates risks, opportunities, and recommended actions to senior leadership and cross-functional partners
• Prepares and delivers testimony, comment letters, issue briefs, and executive talking points for legislative hearings, regulatory proceedings, and stakeholder meetings
• Partners closely with Sales, Business Development, and Operations to engage proactively with Medicaid, transportation, and PCS program leadership in support of contract retention, procurement readiness, and rate stability
• Supports implementation of enacted legislation or regulations by coordinating with internal stakeholders to ensure operational readiness and alignment
• Represents the Company in relevant state-based committees, advisory groups, and trade associations
• Implements and manages state-level public affairs initiatives in collaboration with the Vice President and Corporate Affairs leadership
• Executes grassroots and grasstops engagement efforts when activated, including stakeholder outreach, coalition coordination, and third-party engagement, ensuring alignment with enterprise strategy and messaging
• Supports coalition participation and alliance development efforts in-region, maintaining relationships with provider groups, community stakeholders, advocacy organizations, and industry associations
• Conducts stakeholder mapping and maintains ongoing engagement plans for policymakers, regulators, and key influencers in assigned states
• Provides local intelligence and risk assessments related to strategic alliances, community partnerships, and stakeholder positioning
• Deploys surrogate engagement strategies in-region, identifying and coordinating appropriate third-party validators consistent with enterprise guidance
• Political Strategy Provides insight into state political dynamics, leadership transitions, and electoral environments that may impact regulatory oversight, procurement cycles, or reimbursement frameworks
• Supports state-level political engagement activities consistent with company governance standards and Corporate Affairs strategy
• Advises Corporate Affairs leadership on emerging policy trends, enforcement risks, and stakeholder sentiment within assigned states
• May lead projects and performs other duties as assigned

• Designs, builds, and maintains scalable and robust infrastructure using cloud platforms (e.g., AWS, Azure) and containerization technologies (e.g., Docker, Kubernetes, ECS).
• Collaborates with InfoSec to ensure the team is building a secure, scalable cloud infrastructure.
• Develops and maintains enterprise-grade CI/CD pipelines and components to automate the build, test, and deployment processes for applications.
• Implements and manages version control systems (e.g., Git) and artifact repositories to ensure efficient code collaboration and artifact management.
• Monitors and improves the performance and reliability of CI/CD pipelines, addressing bottlenecks and implementing proactive measures.
• Implements monitoring and logging solutions (e.g., Datadog, Prometheus, ELK stack) to track system health, identify performance issues, and troubleshoot incidents.
• Collaborates with development and operations teams to diagnose and resolve production issues, ensuring quick resolution and minimal disruption to services.
• Continuously monitors system capacity, performance, and security, implementing proactive measures to optimize resource utilization and enhance system stability.
• Develops automation scripts (e.g., TypeScript, Bash, Python) to streamline routine operational tasks, improve efficiency, and reduce manual intervention.
• Automates the deployment and configuration of applications, services, and infrastructure components using Infrastructure as Code (IaC) tools such as Pulumi, Terraform, CDK, or CloudFormation.
• Works closely with cross-functional teams, including developers, testers, and operations, to foster a collaborative DevOps culture and drive continuous improvement.
• Creates and maintains detailed technical documentation, including system diagrams, architectural designs, and standard operating procedures (SOPs).

DevOps Engineer III

Backend Engineer

• Designs, implements, and maintains complex database systems using database management systems (DBMS) such as Oracle, SQL Server, or MySQL
• Develops and implements data backup and disaster recovery plans to ensure data availability and business continuity.
• Works with integral members within the IT department to ensure database systems meet performance and reliability requirements.
• Identifies and resolves database performance and scalability issues.
• Develops and implements database security policies and procedures to protect sensitive data.
• Evaluates new database technologies and makes recommendations for adoption.
• Trains and mentors junior database engineers
• May lead projects and perform other duties as assigned.
• Occasional business travel may be required.

Database Engineer III

• Receive and document customer concerns while ensuring all relevant information is correct in a timely manner
• Ensure all company procedures are followed
• Ensure accurate trip data is input in our systems
• Demonstrate a personal commitment to producing high-quality work
• Refer unresolved customer grievances to designated department for further investigation and resolution
• Multitask effectively and efficiently to extract necessary information from multiple systems
• Review and educate members on our services and their insurance coverage.
• Support a 24/7/365 contact center environment; schedules may include nights, weekends, and holidays, including company-recognized holidays.

Customer Service Representative – Overnight

Vice President – Government, Regulatory, and Public Affairs

Site Reliability Engineer IV

Regional Government Affairs Director – Central and Southeast

Regional Government Affairs Director

Regional Government Affairs Director

DevOps Engineer III

Database Engineer III

Customer Service Representative – Bilingual, Spanish/English