Dispatcher

Modivcare

Air Ops Dispatcher providing customer support for Transportation Providers by addressing inquiries and resolving concerns. Assists in scheduling and ensuring accurate documentation.

Posted 7/14/2026full-timeRemote • Hawaii • 🇺🇸 United StatesMid-LevelSenior💰 $17 - $19 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication and interpersonal skills while managing transportation-related inquiries and scheduling tasks. Maintains accuracy in data entry and exhibits a customer-focused approach to enhance provider experiences.

Highest-signal resume keywords

Strong Verbal Communication SkillsStrong Written Communication SkillsBasic Computer ProficiencyDetail-OrientedExcellent Organizational Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data EntryScheduling ManagementTrip CorrectionsMileage AdjustmentsCost Adjustments

Soft Skills

Active ListeningInterpersonal SkillsAbility to Work IndependentlyAbility to Work CollaborativelyComposure Under Pressure

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft Outlook

Certifications & Qualifications

High School DiplomaGeneral Education Degree (GED)

Industry Keywords

Transportation ProvidersCustomer ExperienceComplaints DocumentationIncident InvestigationCall Line Management

About the role

Key responsibilities & impact

Assists Transportation Providers with transportation-related questions and concerns.
Manages scheduling tasks, including modifying and canceling reservations per provider requests.
Documents and investigates complaints or incidents, ensuring detailed records are maintained.
Responds to provider concerns and refers unresolved grievances for further review.
Ensures accurate entry of trip-related data.
Supports processes related to trip corrections, mileage/cost adjustments, cancellations, and retroactive trips.
Answers the Transportation Provider call line with professionalism and courtesy.
Participates in required meetings and other assigned duties or projects.

Requirements

What you’ll need

High School Diploma or General Education Degree (GED) required.
Zero (0) plus years of experience, or equivalent combination of education and/or experience.
Strong verbal and written communication skills, with a customer-focused demeanor.
Excellent active listening and interpersonal skills.
Basic computer proficiency, including Microsoft Word, Excel, and Outlook.
Ability to work independently and collaboratively within a team.
Composure under pressure, maintaining professionalism during high call volumes.
Detail-oriented with excellent organizational skills.
Positive attitude and passion for delivering exceptional customer experiences.
Ability to quickly learn new systems and follow complex instructions.
Demonstrated accuracy in data entry.

Benefits

Comp & perks

Medical, Dental, and Vision insurance
Employer Paid Basic Life Insurance and AD&D
Voluntary Life Insurance (Employee/Spouse/Child)
Health Care and Dependent Care Flexible Spending Accounts
Pre-Tax and Post --Tax Commuter and Parking Benefits
401(k) Retirement Savings Plan with Company Match
Paid Time Off
Paid Parental Leave
Short-Term and Long-Term Disability
Tuition Reimbursement
Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)