Customer Service Representative

Modivcare

Customer Service Representative assisting with transportation questions for Modivcare. Documenting interactions and ensuring positive experiences for members as first point of contact.

Posted 7/10/2026full-timeRemote • New Jersey • 🇺🇸 United StatesJuniorMid-Level💰 $17 per hourWebsite

About the role

Key responsibilities & impact

Assists customers with transportation questions and concerns
Schedules, modifies, and cancels reservations as requested
Obtains and documents details of customer complaints and concerns
Ensures all relevant customer information is accurately documented
Attends required meetings and adheres to company policies and procedures
Maintains acceptable attendance and punctuality standards
Ensures accurate trip data entry and documentation
Maintains a polite, professional, and courteous demeanor at all times
Demonstrates commitment to producing high-quality work
Refers unresolved customer grievances to appropriate departments for further investigation and resolution
Promotes a positive and collaborative working environment
Supports a 24/7/365 contact center environment; schedules may include nights, weekends, and holidays, including company-recognized holidays, with required holiday coverage
Participates in additional projects or duties as assigned

Requirements

What you’ll need

High School Diploma preferred
0-2 years of contact center or customer service experience with high call volume and data entry preferred or equivalent combination of education and/or experience
Excellent customer service and interpersonal skills with the ability to work independently and as part of a team
Ability to quickly learn new technology and processes. Understand and follow complex instructions
Ability to accurately type at least 35 words per minute

Benefits

Comp & perks

Medical, Dental, and Vision insurance
Employer Paid Basic Life Insurance and AD&D
Voluntary Life Insurance (Employee/Spouse/Child)
Health Care and Dependent Care Flexible Spending Accounts
Pre-Tax and Post --Tax Commuter and Parking Benefits
401(k) Retirement Savings Plan with Company Match
Paid Time Off
Paid Parental Leave
Short-Term and Long-Term Disability
Tuition Reimbursement
Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Data EntryTyping Speed Of 35 Words Per MinuteReservation Management

Soft Skills

Excellent CommunicationProfessional DemeanorTeam CollaborationProblem-Solving