Care Center Representative, Bilingual/Spanish

Modivcare

Care Center Representative supporting individuals and families across the country during critical moments. Providing compassionate customer support in a fully remote role for Spanish-English bilingual applicants only.

Posted 7/9/2026full-timeRemote • Alabama, Florida, Idaho, Iowa, Kansas, Kentucky, Louisiana, Minnesota, Mississippi, Missouri, Montana, Nevada, New Hampshire, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, West Virginia, Wisconsin, Wyoming • 🇺🇸 United StatesJunior💰 $17 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in customer service, particularly in high-pressure environments, while effectively managing sensitive information and utilizing various software tools. Capable of providing compassionate support and maintaining accurate records in real-time.

Highest-signal resume keywords

Customer Service ExperienceProficient Typing SkillsMicrosoft Office ProficiencyEmpathetic CommunicationCRM Software Familiarity

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Proficient Typing SkillsMicrosoft WordMicrosoft ExcelMicrosoft OutlookMicrosoft PowerPointDatabase ManagementAlarm System Troubleshooting

Soft Skills

Empathetic CommunicationCalm Under PressureSelf-MotivatedCollaborative Attitude

Tools & Technologies

Customer Service SoftwareCRM Systems

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Emergency CallsMedical AlertsConfidentialityHealthcare Services

About the role

Key responsibilities & impact

Answer incoming emergency and non-emergency calls, following protocols to determine priorities and dispatch responses accordingly.
Provide compassionate customer support using scripted and non-scripted responses.
Monitor a high volume of medical alerts and alarms, offering genuine care during potentially stressful situations.
Record call details, dispatches, and messages into a database in real-time while maintaining focus and accuracy.
Communicate with empathy, respect, and patience to ensure a positive experience for our members.
Verify and update customer information in the system to ensure records are accurate.
Troubleshoot alarm systems and report issues to ensure timely maintenance.
Proactively inquire about and recommend preventative healthcare services to members.
Manage access to highly sensitive materials and maintain strict confidentiality.
Talk and type simultaneously while navigating multiple screens and systems efficiently.
Successfully complete new hire training and pass all required compliance testing.
Perform other duties as assigned.

Requirements

What you’ll need

High School Diploma or GED required
0–1 year of customer service experience, preferably in a contact center or healthcare settings
Proficient typing skills (35 WPM)
Familiarity with customer service software and CRM systems (preferred)
Ability to toggle between multiple screens and systems efficiently
Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint.
Strong oral and written communication abilities.
Ability to remain calm and empathetic in high-pressure situations.
A self-motivated attitude with the ability to work independently and collaboratively.

Benefits

Comp & perks

Medical, Dental, and Vision insurance
Employer Paid Basic Life Insurance and AD&D
Voluntary Life Insurance (Employee/Spouse/Child)
Health Care and Dependent Care Flexible Spending Accounts
Pre-Tax and Post-Tax Commuter and Parking Benefits
401(k) Retirement Savings Plan with Company Match
Paid Time Off
Paid Parental Leave
Short-Term and Long-Term Disability
Tuition Reimbursement
Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)