Customer Advocate

Modivcare

Customer Advocate providing service and support to Transportation Providers in hybrid role. Responsible for scheduling, resolving issues, and ensuring accurate documentation.

Posted 6/24/2026full-timeCharleston • Virginia, West Virginia • 🇺🇸 United StatesMid-LevelSenior💰 $17 - $18 per hourWebsite

About the role

Key responsibilities & impact

Assists Transportation Providers with transportation-related questions and concerns.
Manages scheduling tasks, including modifying and canceling reservations per provider requests.
Documents and investigates complaints or incidents, ensuring detailed records are maintained.
Responds to provider concerns and refers unresolved grievances for further review.
Ensures accurate entry of trip-related data.
Supports processes related to trip corrections, mileage/cost adjustments, cancellations, and retroactive trips.
Answers the Transportation Provider call line with professionalism and courtesy.
Participates in required meetings and other assigned duties or projects.

Requirements

What you’ll need

High School Diploma or General Education Degree (GED) required.
Zero (0) plus years of experience, or equivalent combination of education and/or experience.
Strong verbal and written communication skills, with a customer-focused demeanor.
Excellent active listening and interpersonal skills.
Basic computer proficiency, including Microsoft Word, Excel, and Outlook.
Ability to work independently and collaboratively within a team.
Composure under pressure, maintaining professionalism during high call volumes.
Detail-oriented with excellent organizational skills.
Positive attitude and passion for delivering exceptional customer experiences.
Ability to quickly learn new systems and follow complex instructions.
Demonstrated accuracy in data entry.

Benefits

Comp & perks

Medical, Dental, and Vision insurance
Employer Paid Basic Life Insurance and AD&D
Voluntary Life Insurance (Employee/Spouse/Child)
Health Care and Dependent Care Flexible Spending Accounts
Pre-Tax and Post --Tax Commuter and Parking Benefits
401(k) Retirement Savings Plan with Company Match
Paid Time Off
Paid Parental Leave
Short-Term and Long-Term Disability
Tuition Reimbursement
Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data entrytrip correctionsmileage adjustmentscost adjustmentscancellationsreservations management

Soft Skills

verbal communicationwritten communicationactive listeninginterpersonal skillsorganizational skillscustomer-focused demeanorcomposure under pressureteam collaborationdetail-orientedpositive attitude

Certifications

High School DiplomaGeneral Education Degree (GED)