Engagement Center Representative

Encova Insurance

Engagement Center Representative providing customer support regarding claims and policy questions at Encova Insurance. Engaging via phone, email, and chat for timely assistance.

Posted 7/17/2026full-timeCharleston • Virginia, West Virginia • 🇺🇸 United StatesJunior💰 $35,037 - $56,059 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service, particularly in handling claims and medical billing inquiries. Proficient in utilizing multiple systems and Microsoft Products to support customer interactions and problem resolution.

Highest-signal resume keywords

Customer ServiceClaims ProcessingMedical BillingMicrosoft ProductsCritical Thinking

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims ProcessingMedical BillingData EntryCertificate CreationPayment Processing

Soft Skills

Excellent CommunicationTeam CollaborationMulti-taskingDetail-oriented

Tools & Technologies

Encova Edge Portal

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

InsuranceMulti-line IndustryCustomer Interaction

About the role

Key responsibilities & impact

Provides general or specific information to customers regarding claims, medical billing or policy related questions via telephone, email or chat interactions
Analyzes information received from the customer to determine what is being requested and what action to take
Interacts with other associates to answer questions and assist in problem resolution
Creates certificates of insurance for policyholders
Enters or updates specific claim, policy and/or customer data into computer system
Researches medical bill coding issues
Provides support to customers while using the Encova Edge Portal
Takes payments from customers or assists customers with online payment portal

Requirements

What you’ll need

High school diploma or equivalent required
One year of previous full-time experience in customer service preferred, insurance experience within multi-line industry preferred
Experience with Microsoft Products
Excellent written and oral communication skills
Ability to provide excellent customer service to both external and internal customers
Ability to work as a team member and perform based on established standards and expectations
Ability to multi-task and detail-oriented
Critical thinking skills
Ability to work proficiently in multiple systems

Benefits

Comp & perks

Health, Dental & Vision Insurance
Company-provided life and income protection plans
Eligibility to participate in a company incentive bonus program
401(k) Retirement Plan - 100% company match up to 7% on annual salary
Paid Time Off, Paid Holidays, and Floating Holidays
Flexible Work Arrangements - Hybrid and remote depending on the role