Encova Insurance

Vice President

• Responsible for the growth and profitability of their region and market segment
• Oversee and direct the performance of a multi-disciplinary team of professionals and support staff
• Develop and implement strategic direction, best practices and business plan objectives
• Provide expertise to their team and other staff in policy, strategies and tactics,
• Manage development projects including business requirements and timelines that impact coverages, pricing, rating, systems logic
• Direct the development of pricing strategies using models and methodologies to support a profitable pricing approach
• Communicate and coordinate key profit metrics with Claims Operations, Underwriting Operations, and Agency Operations

Regional Vice President, Commercial Lines

Claims Specialist

• Support the effectiveness, consistency, and quality of the property claims organization through administration of the Property Claims Quality Assurance (QA) Program and oversight of the appraisal process.
• Conduct file reviews and quality scoring for all property claims associates, identify trends and training opportunities, and partner with claims leadership to ensure claims programs, metrics, and reporting align with organizational and regulatory requirements.
• Serve as the primary point of contact for all property claims involving the appraisal process, ensuring compliance with appraisal best practices and monitoring outcomes and vendor performance.
• Lead the water mitigation program by reviewing estimates, providing information to support negotiation of remediation, and helping to verify that the company pays what is owed.
• Analyze QA results to identify trends, root causes, and systemic issues across the property claims organization.
• Partner with claims managers and leadership to communicate QA findings, recommend corrective actions, and prioritize targeted training and process improvement initiatives.
• Monitor appraisal claims to ensure handling is consistent with company appraisal best practices, policy provisions, and procedural guidelines.
• Provide guidance to claims associates and managers regarding findings.
• Track, analyze, and document appraisal outcomes, including frequency, resolution timelines, settlement variances, and overall effectiveness.
• Maintain and report on appraisal-related data to support leadership decision-making, vendor management, and continuous improvement.
• Collaborate with claims leadership, legal, and vendor management partners to support improvements in appraisal outcomes and dispute resolution strategies.

Regional Vice President, Commercial Lines

Property Claims Analyst