Encova Insurance

Representative

• Provides general or specific information to customers regarding claims, medical billing or policy related questions via telephone, email or chat interactions
• Analyzes information received from the customer to determine what is being requested and what action to take
• Interacts with other associates to answer questions and assist in problem resolution
• Creates certificates of insurance for policyholders
• Enters or updates specific claim, policy and/or customer data into computer system
• Researches medical bill coding issues
• Provides support to customers while using the Encova Edge Portal
• Takes payments from customers or assists customers with online payment portal

Engagement Center Representative

Data Analyst

• Building, maintaining, and analyzing large-scale datasets that support pricing models and strategic decision-making across property and casualty insurance products
• Focuses heavily on data engineering, dataset design, and analytical modeling support
• Partners closely with actuarial, product, underwriting, and analytics teams to ensure pricing models are built on accurate, well-structured, and scalable data

Analytics Analyst

Associate

• Perform routine selection, evaluation, and pricing of all assigned risks, following established procedures, for policies for all lines of commercial insurance
• Review basic new and renewal business requests and determine acceptability
• Perform new business set-up and rating, including obtaining additional information needed to develop a new business quote
• Issue and assemble policies
• Process endorsements, cancellations, declinations, and reissues of policies
• Field routine agency service requests
• Ensure accurate and timely servicing of accounts
• Maintain user knowledge of internal systems and any available rating programs
• Successfully complete transactions such as supplemental underwriting reports, MVRs, financials, surveys, agency transfers, statement of values, and driver list follow-ups

Associate Underwriter – Package Lines

Insurance

• Designs, develops, delivers, and improves learning programs that build technical insurance expertise, business process knowledge, and management capability across Encova.
• Conducts learning needs assessments, gathers stakeholder input, and defines measurable learning objectives for foundational, role-specific, business-area, and management training needs.
• Designs consistent learning pathways and resources for underwriting, claims, customer service, trainee classes, new hires, associates, and all levels of management.
• Translates complex insurance concepts, business processes, systems, and operational tools into learner-centered content.
• Creates and facilitates instructor-led, virtual, self-directed, eLearning, job aid, participant, and foundational training resources.
• Develops technical, onboarding, trainee, new-hire, associate, and management training that supports job application and performance.
• Applies adult learning principles, learner analysis, instructional design best practices, and learner evaluation strategies.
• Partners with business leaders, subject matter experts, and stakeholders to ensure accuracy, relevance, approvals, and business alignment.
• Pilots new programs, gathers feedback, refines content, and obtains appropriate approvals before broader release.
• Manages timelines, deliverables, resource organization, version control, and shifting priorities as business needs change.
• Evaluates and uses eLearning software, collaboration tools, LMS functionality, instructional software, business applications, and distance education tools.
• Monitors training effectiveness, learner readiness, feedback, system changes, process updates, and regulatory changes to improve learning solutions.

Senior Curriculum Specialist – P&C Insurance

General

• Represent Encova Insurance and functions as the agency manager for assigned agents with a primary focus on commercial lines (e.g., worker’s compensation and/or package lines).
• Responsible for achieving established premium growth and profitability objectives by reviewing risks, determining acceptability, and successfully writing profitable new business and retaining profitable renewal accounts.
• Focused on taking action to achieve results that positively impact growth and profitability while ensuring excellent customer service and timely responsiveness to assigned agencies for their commercial lines accounts.
• Develop and maintain agency relationships through regular visits with agency leadership and production staff, encompassing:
• Agency growth and profitability with Encova.
• Agency progress towards Encova profit share program and Leaders’ Conference participation.
• Encova updates and organizational changes.
• Facilitate growth between all Encova profit centers and assigned agencies.
• Coordinate agency training when needed and assist agencies with the tools needed to build sustainable, long-term profitable growth with Encova across all profit centers.
• Gather competitive intelligence.
• Stay abreast of current insurance laws and regulations.
• Prospect and qualify new agents for potential appointments.
• Submit written reports as required.
• Attend industry events.
• Determine the acceptability, quality, pricing, profitability and opportunity for new and renewal business.
• Complete thorough risk analysis on designated accounts using appropriate Encova, NCCI, ISO and industry rules, policies, procedures, guidelines, etc.
• Identify, create and initiate new business opportunities within current book of business and assigned agencies.
• Gather and analyze information necessary to make an accurate evaluation of risk.
• Determine appropriate pricing based on risk exposures, risk quality, loss potential and coverage provided.
• Utilize available resources including company underwriting guidelines, business unit strategies, and consultation with others to ensure adequate understanding of risk exposures.
• Prepare and participate in proposals to producers. Negotiate terms and conditions.
• Ensure the proper issuance of policies, certificates, filings and notifications.
• Effectively utilize rules and guidance to ensure proper policy construction.
• Seek the guidance of management on risks exceeding assigned authority levels.
• Identify underwriting issues; recommend and develop plans for problem resolution and implement them where appropriate.
• Manage existing and prospective accounts by actively participating in account renewals, new business presentations and discussion with agents.
• Participate in monitoring and analyzing performance of assigned agents; initiate actions and recognize consequences of alternative actions.
• Account management including coordination of service delivery of various disciplines within the team: claim review, safety and loss services, customized reporting, etc.
• Conduct/coordinate sales and training sessions and orientation of new products, programs, and systems for assigned agents. When requested, lead discussions on new underwriting approaches, coverage enhancements/changes, and underwriting projects.

Production Underwriter – Package Lines

• Own and evolve Encova’s agency automation roadmap, aligning capabilities with distribution strategy, ease-of-doing-business expectations, and market competitiveness
• Translate industry trends (IVANS, AMS platforms, raters, connectivity models) and agency feedback into clear priorities and investment recommendations
• Serve as a subject matter expert on agency technology ecosystems; influence enterprise decisions related to automation capabilities, vendor partnerships, and integration priorities
• Lead end-to-end implementation and optimization of agency automation capabilities, partnering directly with agencies, AMS providers, and connectivity vendors
• Execute and oversee key capabilities, including: download setup, validation, and stabilization, comparative rater and bridging integrations, Agency management system connectivity
• Support book roll readiness, conversions, and expansion initiatives, ensuring automation capabilities and workflows enable scalable growth
• Design and continuously improve a scalable onboarding and enablement strategy that drives adoption of automation capabilities
• Develop and maintain high-impact agency-facing and internal resources (best practices, training, job aids, communication materials)
• Partner with agent-facing teams to embed automation into agency engagement and growth strategies
• Identify and reduce friction points across onboarding, integration, and ongoing agency workflows
• Establish and monitor automation KPIs and success metrics, linking adoption to business outcomes (submission flow, efficiency, agency engagement)
• Analyze automation utilization, agency performance, and workflow gaps to drive data-informed improvements and prioritization
• Conduct ongoing needs assessments to identify capability gaps, adoption barriers, and opportunities for optimization
• Build and manage relationships with key technology and connectivity partners, ensuring performance, accountability, and innovation
• Represent Encova in industry forums, user groups, and vendor engagements to stay ahead of trends and influence future capabilities
• Lead troubleshooting and root cause analysis for agency interface issues, ensuring timely resolution and long-term fixes
• Identify and prioritize enhancement opportunities that improve agency workflows and system performance

Agency Automation Specialist – P&C Insurance

Claims Specialist

• Manage lost time and medical only Workers' Compensation claims.
• Evaluates and establishes an action plan to manage medical and indemnity benefits associated with injury and occupational disease claims.
• Decides the outcome of the claim using sound judgment by applying established policy, procedures, regulations and guidelines.
• Gathers facts by conducting interviews with all involved parties and considers all the elements of the claim prior to issuing a decision.
• Determines eligibility of indemnity and medical benefits once salary information and medical treatment plans have been secured and processed.
• Utilize proactive reserving behaviors to ensure adequate case reserves.
• Consults with assigned claim director, return to work specialists, nurse case managers, and internal/external medical professionals.
• Works collaboratively with the injured worker, employer, outside counsel, and health and rehabilitation professionals to manage the claims costs.

Lost Time Claims Adjuster – Workers' Compensation

Vice President

• Responsible for the growth and profitability of their region and market segment
• Oversee and direct the performance of a multi-disciplinary team of professionals and support staff
• Develop and implement strategic direction, best practices and business plan objectives
• Provide expertise to their team and other staff in policy, strategies and tactics,
• Manage development projects including business requirements and timelines that impact coverages, pricing, rating, systems logic
• Direct the development of pricing strategies using models and methodologies to support a profitable pricing approach
• Communicate and coordinate key profit metrics with Claims Operations, Underwriting Operations, and Agency Operations