Agency Automation Specialist – P&C Insurance

Encova Insurance

Agency Automation Specialist at Encova Insurance responsible for executing agency automation strategy. Collaborating with teams to improve technology-enabled agency interactions and workflows.

Posted 6/19/2026full-timeCharleston • Connecticut, Florida, Illinois, Iowa, Kansas, Kentucky, Maryland, Massachusetts, Minnesota, Missouri, Montana, New Hampshire, New Jersey, New York, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, West Virginia, Wisconsin • 🇺🇸 United StatesMid-LevelSenior💰 $69,152 - $110,642 per yearWebsite

About the role

Key responsibilities & impact

Own and evolve Encova’s agency automation roadmap, aligning capabilities with distribution strategy, ease-of-doing-business expectations, and market competitiveness
Translate industry trends (IVANS, AMS platforms, raters, connectivity models) and agency feedback into clear priorities and investment recommendations
Serve as a subject matter expert on agency technology ecosystems; influence enterprise decisions related to automation capabilities, vendor partnerships, and integration priorities
Lead end-to-end implementation and optimization of agency automation capabilities, partnering directly with agencies, AMS providers, and connectivity vendors
Execute and oversee key capabilities, including: download setup, validation, and stabilization, comparative rater and bridging integrations, Agency management system connectivity
Support book roll readiness, conversions, and expansion initiatives, ensuring automation capabilities and workflows enable scalable growth
Design and continuously improve a scalable onboarding and enablement strategy that drives adoption of automation capabilities
Develop and maintain high-impact agency-facing and internal resources (best practices, training, job aids, communication materials)
Partner with agent-facing teams to embed automation into agency engagement and growth strategies
Identify and reduce friction points across onboarding, integration, and ongoing agency workflows
Establish and monitor automation KPIs and success metrics, linking adoption to business outcomes (submission flow, efficiency, agency engagement)
Analyze automation utilization, agency performance, and workflow gaps to drive data-informed improvements and prioritization
Conduct ongoing needs assessments to identify capability gaps, adoption barriers, and opportunities for optimization
Build and manage relationships with key technology and connectivity partners, ensuring performance, accountability, and innovation
Represent Encova in industry forums, user groups, and vendor engagements to stay ahead of trends and influence future capabilities
Lead troubleshooting and root cause analysis for agency interface issues, ensuring timely resolution and long-term fixes
Identify and prioritize enhancement opportunities that improve agency workflows and system performance

Requirements

What you’ll need

Bachelor’s degree strongly preferred
Minimum of five years of relevant experience in agency automation, agency distribution, carrier operations, or agency technology ecosystems
Proven ability to define strategy and deliver execution, balancing long-term vision with hands-on implementation
Strong understanding of independent agency workflows and technology ecosystems, including management systems and connectivity models
Demonstrated ability to translate technical capabilities into business value and agency outcomes
Excellent communication and influencing skills; ability to engage effectively with agencies, leadership, and cross-functional teams
Strong project management and prioritization skills across multiple initiatives
Analytical mindset with ability to turn data into actionable insights
Proficiency in Microsoft Office tools

Benefits

Comp & perks

Health, Dental & Vision Insurance
Company-provided life and income protection plans
Eligibility to participate in a company incentive bonus program
401(k) Retirement Plan - 100% company match up to 7% on annual salary
Paid Time Off, Paid Holidays, and Floating Holidays
Flexible Work Arrangements - Hybrid and remote depending on the role

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

agency automationagency distributioncarrier operationsagency technology ecosystemsmanagement systemsconnectivity modelsdata analysisKPI monitoringworkflow optimizationtroubleshooting

Soft Skills

communicationinfluencingproject managementprioritizationanalytical mindsetrelationship managementstrategic thinkingcollaborationproblem-solvingadaptability

Certifications

Bachelor's degree