Lead Development Representative – Spanish

Harte Hanks

Lead Development Representative supporting payroll inquiries remotely. Utilizing customer service skills in a fast-paced environment with a focus on client details.

Posted 7/11/2026full-timeRemote • Colorado, Florida, Kansas, New Hampshire, New Jersey, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Tennessee, Texas, Virginia • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Handle client customer service and technical support product related inquiries via phone, chat, and email in multiple languages
Ask probing questions and use critical thinking to determine next steps with empathy and patience
Clearly document the caller’s inquiry, troubleshooting steps taken and resolution/next steps (including routing to the proper queue)
Follow proper and professional escalation procedures

Requirements

What you’ll need

Must reside in one of the following states: AR, CO, FL, GA, KS, NC, NH, NJ, OH, OK, OR, PA, TN, TX, VA
Must pass all assessments, background, and drug screening
High school diploma or equivalent
Ability to communicate through verbal and written English and Spanish fluently
Ability to type quickly and accurately
Ability to handle high chat and call volumes
Strong customer service and de-escalation skills
Strong attention to detail
Analytical thinking and problem-solving
Ability to navigate multiple windows and applications to provide accurate information to end user
Ability to work flexible shifts based on business needs
Prior CRM Experience

Benefits

Comp & perks

Group Health and Wellness (Medical, Dental, and Vision)
100% Remote
Health Savings Account (HSA)
Educational Assistance
Voluntary plans, including critical illness, accident, and hospitalization
401k plan with Company Match and Roth contributions | Immediate vesting
Pet Insurance, free legal services, employee discount programs, and more…

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Technical SupportCustomer ServiceProblem-SolvingTyping SkillsMulti-Application Navigation

Soft Skills

EmpathyPatienceDe-Escalation Skills

Certifications

High School Diploma Or Equivalent