Outbound Survey Representative

Five Star Solutions

Healthcare Survey Agents conducting outbound calls to hospitals for brief surveys. Requires strong communication skills and professionalism in a remote work environment.

Posted 7/14/2026full-timeRemote • Alabama, Florida, Idaho, Iowa, Kansas, Louisiana, Mississippi, Missouri, Montana, Nevada, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, West Virginia, Wisconsin, Wyoming • 🇺🇸 United StatesJunior💰 $14 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong verbal and written communication skills while effectively managing a high volume of outbound calls in a remote work environment. Maintains professionalism and adherence to compliance standards while documenting responses and handling confidential information.

Highest-signal resume keywords

Customer Service ExperienceCall Center ExperienceTechnical SavvyVerbal Communication SkillsRemote Work Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Self-MotivatedDependableProfessional Demeanor

Tools & Technologies

Dual MonitorsCall ScriptsDocumentation Systems

Industry Keywords

HealthcareEmergency Response ProtocolsConfidential InformationComplianceBackground Check

About the role

Key responsibilities & impact

Make outbound calls to hospitals and healthcare clinics across the U.S.
Conduct brief surveys focused on after-hours and emergency response protocols
Ask approximately 3 standardized questions per call
Accurately document responses during each call using provided systems
Maintain a professional and courteous demeanor with healthcare staff
Follow call scripts and guidelines to ensure consistency and compliance
Handle a high volume of calls while maintaining quality standards
Protect confidential information and adhere to company policies
Communicate any issues or escalations to supervisors as needed
Meet performance and attendance expectations in a remote work environment

Requirements

What you’ll need

Minimum 1 year of customer service/call center or office experience required
Technical savvy able to toggle between multiple browsers & systems using dual monitors
Strong verbal and written communication skills
Self-motivated, dependable, and able to work independently
Must be 18 years of age
Must pass a background check in compliance with state and federal laws
Previous remote work experience preferred

Benefits

Comp & perks

Company-provided equipment for full-time, permanent employees
Paid training, typically 2 weeks, Monday–Friday, 9:30 AM –6:00 PM CST
1st of month after 60 days benefits eligibility
Childcare for anyone 4 years of age and younger