Patient Services Representative

BrightView

Patient Services Representative serving as BrightView Health’s first point of contact for in-clinic patients. Scheduling appointments, collecting payments, and maintaining insurance and billing records.

Posted 8/4/2026full-timePortsmouth • Virginia • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and effective communication abilities while managing patient inquiries and appointments. Proficient in maintaining patient accounts and adhering to regulatory requirements, including HIPAA and 42-CFR Part 2.

Highest-signal resume keywords

Customer ServiceProblem-SolvingCommunication SkillsHIPAA ComplianceMS Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient SchedulingPoint-of-Service Payment CollectionAccount ManagementDocumentation Systems OperationRegulatory Compliance

Soft Skills

EmpathyCompassionAdaptabilityCollaborationSense of Urgency

Tools & Technologies

MS OfficeOutlookTeamsWord

Industry Keywords

HIPAA42-CFR Part 2Healthcare EnvironmentPatient InquiriesMultidisciplinary Collaboration

About the role

Key responsibilities & impact

Serve as first point of contact for patient inquiries and customer service
Assist with problem solving patient issues
Schedule and confirm patient appointments
Collect point-of-service payments, including patient copays and other patient financial responsibility
Communicate with clinic teams and central support regarding appointments and follow-up needs
Attend required meetings and huddles and collaborate within the clinic team
Maintain accurate new and current patient accounts, including insurance and billing information
Operate communication and documentation systems while following HIPAA, 42-CFR Part 2, and regulatory requirements

Requirements

What you’ll need

High School Diploma or equivalent
2+ years of prior front desk experience preferred
Excellent verbal and written communication skills
Strong customer service-centric approach
Empathy and compassion for supporting patients’ recovery journeys
Ability to work with diverse colleagues and patients
Problem-solving ability and sense of urgency
Ability to collaborate in a multidisciplinary healthcare environment
Adaptability in a dynamic work environment
Technological capability across multiple communication and documentation systems
Familiarity with MS Office software (Outlook, Teams, Word, etc.) preferred
Ability to operate with integrity and comply with work standards and regulatory requirements
Familiarity with HIPAA and 42-CFR Part 2 desired

Benefits

Comp & perks

PTO (Paid Time Off)
Immediately vested and eligible in 401k program with employer match
Company sponsored ongoing training and certification opportunities
Full comprehensive benefits package including medical, dental, vision, short term disability, long term disability and accident insurance
Tuition Reimbursement after 1 year in related field
Competitive compensation
Supportive work environment dedicated to professional growth and development