Representative

• Respond to customer questions via live chat.
• Provide product/service information and basic troubleshooting.
• Update customer records and follow support guidelines.
• Manage multiple chats at once.
• Escalate issues when needed.

Chat Representative

• Research various destinations and needs of travel regarding prices, customs, weather conditions, reviews, etc.
• Diagnose the client's specifications and suggest suitable travel packages and/or services
• Organize travel from beginning to end
• Supply travelers with pertinent information and useful travel material
• Collect deposits and manage client payments
• Use promotional techniques and prepare promotional material to sell itineraries and tour packages
• Handle unforeseen issues and determine eligibility for credits/refunds
• Maintain relationships with key persons
• Keep financial statements and documents
• Ask for help and guidance when needed

Customer Travel Representative

• Oversee end-to-end contract management for diverse long-term contracts (e.g., BOA, IDIQ, OTA), spanning R&D, EMD, and Production phases
• Act as the primary point of contact for customer communications and contract negotiations
• Lead contracting actions throughout the business acquisition process, ensuring alignment with corporate goals
• Develop and execute negotiation strategies, collaborating with capture and proposal teams to achieve favorable outcomes
• Conduct thorough contract reviews, establish contract baselines, and ensure compliance with all regulatory requirements (e.g., FAR/DFARS)
• Drive robust change management practices, ensuring timely approvals and resolution of contract changes
• Assist with dispute resolution and maintain the official contract record for the corporation
• Manage contract closeouts and support corporate compliance efforts for Truthful Cost or Pricing Data Act requirements

Contract Representative

• Provide exceptional customer support via phone, email, or live chat
• Resolve customer service inquiries and provide technical support
• Answer customer questions via the website(s)
• Provide concise information to customers in a quick and accessible manner
• Fix issues related to products, shipping, or services
• Make customer conversations meaningful by identifying major pain points and flagging them for other departments
• Complete training including technical, policy, soft skills, etc

Chat Customer Representative

• Responsible for answering customer questions that come in via the website(s)
• Provide concise information to customers through live chat
• Address customer issues related to faulty products, shipping, and service complaints
• Engage in meaningful conversations with customers
• Identify major pain points and communicate them to a liaison for further action
• Undergo training including technical, policy, and soft skills training

• Responsible for the timely and accurate resolution of Workers’ Compensation lien claims on behalf of clients.
• Review medical and non-medical billing, assess exposure, and prepare files for negotiation or litigation.
• Audit bills in line with regulations and guidelines.
• Negotiate settlements with lien claimants via phone or email.
• Maintain accurate, detailed notes in the case management system.

Lien Representative

• Provide excellent service across virtual channels including chat, email, video, and ITM; manage incoming volume efficiently.
• Open and verify new accounts; coordinate with BSA when needed.
• Manage multiple member conversations while using internal systems and resources.
• Meet performance goals by identifying member needs and recommending products.
• Resolve issues, support Contact Center operations, and process routine transactions.
• Maintain strong product knowledge to cross‑sell and refer services.
• Be available during closures or inclement weather; remote or onsite as required.
• Use CRM to manage leads, update member data, and track goals.
• Build positive relationships with members, branches, and internal teams.
• Maintain a professional, positive culture and stay proficient with required software.

Virtual Services Representative

• - Regularly communicate with clients, medical providers, and internal teams via phone and email to resolve queries, provide updates, and manage expectations.
• - Reconcile accounts, track outstanding medical records and billing and coordinate with clients and internal teams to request payments or post received payments.
• - Work closely with department managers and business development teams nationwide to ensure smooth communication, resolve issues, and contribute to the overall success of the team.
• - Develop and maintain process documentation, procedures, and job aids to streamline workflows and ensure consistent execution.
• - Build strong working relationships with medical providers, business development teams, and clients, ensuring a customer-focused approach and promoting positive interactions.
• - Pivot effectively between various responsibilities and priorities, ensuring that tasks are completed efficiently while maintaining high-quality service.
• - Develops rapport with the attorneys, firms, and medical providers.

Provider Solutions Representative

• Provides independent analysis of technical submittals, including but not limited to, shoring and falsework.
• Reviews change orders, submittals, shop drawings and materials testing, surveying, RFI’s, engineering drawings (such as shoring, falsework, post-tension, bridge removal), and prepares professional communications regarding same.
• Performs a wide variety of structure construction engineering, including but not limited to bridges, retaining walls, soundwalls, pump stations and buildings.
• Works in conjunction with technical field inspectors and project team members to assure project goals are being met.
• Executes field inspection, structures related contract administration, change order preparation.
• Administers projects in the absence of RE.
• Manages professional and technical staff and contract administration.
• Monitors and reviews contractors’ construction schedules.
• Prepares and files daily construction reports, diaries, & other project documents.
• Verifies acceptability of material incorporated into the project and maintains material and inspection records.
• Assists with recruitment and performance evaluations.
• Primary point of contact with clients and approving agencies.
• Participates in contract claims and general claim avoidance.
• Coordinates with contractors and agencies about different tasks and projects.

Structures Representative

• Manage the renewal lifecycle for an assigned book of international subscription accounts, across all customer sizes, including law firms, corporate, accounting and government accounts.
• Proactively engage customers in advance of renewal dates to confirm continuation of service, pricing, and terms
• Serve as a knowledgeable and reliable point of contact for renewal-related inquiries
• Clearly communicate the value of Tax Analysts’ publications and research tools in support of continued subscriptions
• Work in close partnership with the territory Sales Representative to support account strategy and customer needs
• Identify potential upsell or cross-sell opportunities and coordinate with the Sales Representative for execution
• Accurately process renewals and maintain contract and communication records in NetSuite
• Ensure renewal data, customer records, and documentation are complete and up to date
• Monitor renewal timelines and flag at-risk accounts early to prevent service interruptions
• Coordinate with internal teams as needed to resolve customer issues efficiently and professionally
• Meet or exceed established renewal percentage expectations and related performance goals

Renewal Representative

• Observes and reports on the construction of municipal water and wastewater projects which may involve horizontal construction, new treatment plant construction and/or rehabilitation construction.
• Monitors and reports the contractor's adherence to standards, specifications, and design drawings and permits.
• Reviews contract documents, submittals, RFIs, and other project documentation and provide comments, coordinate review, and record as necessary
• Observes construction activities ensuring compliance with the contract and site procedures, tracks activities to review payments, prepares progress reports
• Monitors that construction complies with approved current standards and specifications
• Observes and photographs construction work in progress
• Notes and reports improprieties and deficiencies
• Maintains field log of daily events
• Tracks and quantifies items of construction daily
• Monitors project schedule
• Coordinates and schedules subconsultants as needed
• Communicates proactively and consistently with all involved parties
• Formulates written progress reports
• Observes and records material and equipment tests and equipment startup
• Reviews and provides recommendations for submittals, pay estimates for contractors, proposed change orders, and documentation for funding and regulatory agencies.

Resident Project Representative

• Manage customer accounts in alignment with contractual terms, commercial agreements, and company policies.
• Collaborate extensively with Rates & Regulatory to assist with regulatory filings, rate reviews and evaluations, and other critical regulatory processes.
• Maintain compliance with regulatory requirements, internal controls, and contractual obligations.
• Serve as a primary point of contact for customers regarding natural gas services, rates, transmission and storage related charges, and account matters.
• Interpret and apply midstream agreements and capacity arrangements to ensure accurate billing and account administration.
• Collaborate closely with Accounting, Risk, Asset Performance, Credit, Finance, and Contracts to ensure coordinated execution of commercial activity.
• Support acquisitions and divestitures by facilitating accurate account transitions and maintaining continuity of service.
• Contribute to the tracking and communication of Qrew Metrics and other performance indicators through accurate documentation and data integrity.
• Identify opportunities to improve processes, enhance service delivery, and strengthen cross functional workflow.

Customer Representative, Transmission and Storage

• Represent Florida Realtor in meetings with legislators, agency officials, and their staff; maintain positive, productive relationships across the political and regulatory landscape.
• Analyze, monitor, and summarize proposed and existing legislation, rulemaking, and regulatory actions that affect real estate and private property rights.
• Present and advocate for Florida Realtors’ positions to legislative and executive branch decision-makers.
• Serve as an advisor to Florida Realtors leadership, committees, and members on local, state, and federal legislative and regulatory issues.
• Draft and deliver legislative communications, policy briefs, and alerts to Realtor members in a timely and accessible manner.
• Build and maintain collaborative partnerships with:
• Members of the Florida Legislature and key government officials
• Local association executives and Government Affairs Directors
• National Association of Realtors (NAR) policy counterparts
• Florida Realtors Regional Governmental Affairs Team and internal Public Policy staff
• Coordinate meeting logistics, agendas, and background materials for committees and forums managed by the Public Policy Department.

Public Policy Representative

• Locate and reserve tennis and/or pickleball courts to host the league
• Determine the league schedule
• Personal outreach via email, call and text to tennis and pickleball contacts (i.e. players, friends, coaches, influencers) to recruit players for the league
• Outreach via email/text to members/players/coaches to promote the upcoming sessions
• Inclusion of UTR Sports PlayMore™ Leagues in your digital channels - ie, newsletters, FB/IG/twitter, etc.
• Host meetings with local clubs, facilities, pro shops and key coaches or independent organizers to promote PlayMore™ Leagues and encourage referrals through these relationships.
• Driving real-life awareness/brand building using on-site flyers, banners, net signs, etc.
• Distribution of provided UTR Sports PlayMore™ Leagues collateral/signage and business cards at local tennis and/or pickleball facilities, shops, etc.

Flex League Representative

• Looking to work with UTR Sports and grow tennis in your community?
• UTR Sports Flex Leagues is a program where we pair local players up for a 5-week league.
• Players and their opponents are responsible for scheduling the ‘when’ and ‘where,’ and post their own scores when the matches are complete.
• Our team is very passionate about Flex Leagues and we are looking for equally passionate local individuals to bring Flex Leagues to their community.
• This individual will be a member of the UTR Sports team and have the opportunity to grow their Flex League and tennis in their community as a whole.
• Primary responsibilities involve driving new players to sign up and play in Flex Leagues as well as ongoing communication with existing players to keep them returning for more.
• UTR Sports will support you with marketing tools, promotions and ideas for you to drive growth in your area.

Regional Flex League Representative

• First point of contact for our members.
• Act as a trusted guide through their health journey.
• Ensure every interaction is seamless, empathetic, and solutions-focused.
• Support members in scheduling appointments and orienting them to the platform.
• Provide white-glove concierge-level support.

Member Success Representative

• Create strategies for maximizing brand reach and provider relationships within a territory.
• Cultivate new relationships and nurture existing ones through video calls, in-person meetings, events, and educational presentations—often collaborating closely with Equip’s clinical leaders to ensure impactful engagement.
• Deliver on patient acquisition and admissions goals in collaboration with various departments.
• Manage data, outreach efforts, and reports in a Customer Relationship Management to demonstrate territory performance, identify key areas for improvement, and inform future strategy.
• Effectively plan and execute regional events that drive engagement with the target professional audience.
• Deeply understand the specific territory’s needs and position Equip as a solution for providers.
• Identify inactive providers and create actionable plans and timelines to re-engage.
• Collaborate with the Referral Coordinators and Admissions team to create a stellar referral process for provider partners.
• Work collaboratively with marketing, clinical operations, and payor partnership teams to effectively penetrate new markets.
• Identify local sponsorship opportunities and represent Equip at conferences.
• Perform other duties as assigned.

Clinical Partnership Representative

• Handle an average of 80 inbound and outbound calls per day.
• Process phone payments.
• Conduct outbound customer interview calls.
• Communicate and resolve customer issues via online chat channel.
• Resolve common customer concerns regarding their powersports loan.
• Meet monthly productivity and quality goals.
• Comply with all federal and state specific laws that regulate collections and servicing activities.

See all jobs on JobTailor

Chat Representative

Customer Travel Representative

Contract Representative

Chat Customer Representative

Chat Customer Representative

Lien Representative

Virtual Services Representative

Provider Solutions Representative

Structures Representative

Renewal Representative

Resident Project Representative

Resident Project Representative

Resident Project Representative

Customer Representative, Transmission and Storage

Public Policy Representative

Flex League Representative

Regional Flex League Representative

Member Success Representative

Clinical Partnership Representative

Consumer Engagement Representative