Patient Services Representative II, Pediatrics

Sutter Health

Patient services representative handling check-in, scheduling, billing, and EHR updates for Sutter Health pediatric outpatients. Supporting intake, payments, privacy, and coordination across Modesto and Turlock.

Posted 8/12/2026full-timeModesto • California • 🇺🇸 United StatesJunior💰 $26 - $36 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in patient intake procedures, including scheduling appointments and updating electronic health records (EHR). Exhibits strong communication and organizational skills while ensuring compliance with healthcare regulations and protecting patient privacy.

Highest-signal resume keywords

Patient Intake ProceduresElectronic Health Records (EHR)Insurance Policies KnowledgeWritten And Verbal Communication SkillsTime Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient BillingAppointment SchedulingData InterpretationMicrosoft Office SuiteProtected Health Information (PHI) Compliance

Soft Skills

Organizational SkillsTeam CollaborationProblem SolvingInterpersonal Skills

Industry Keywords

Outpatient Medical FacilityHealthcare RegulationsPatient PrivacyInsurance FormsPatient Care

About the role

Key responsibilities & impact

Serve as the first point of contact for patients entering the outpatient medical facility
Greet and check in patients
Verify patient information
Schedule appointments
Update electronic health records (EHR)
Facilitate intake procedures, including completion of healthcare and insurance forms
Collect payments for services
Gain patient, family/support group, and healthcare provider confidence and cooperation through competent performance and effective communication
Adhere to organizational and local/state/federal regulations, codes, policies, and procedures
Protect patient privacy and safety while delivering optimal patient care
Perform specific departmental tasks as needed
Orient other staff to the department as needed
Travel as needed between Modesto and Turlock locations

Requirements

What you’ll need

High school diploma or equivalent education/experience
Equivalent experience accepted in lieu of the required degree or diploma
1 year of recent relevant experience
Basic knowledge of insurance policies and procedures
Basic knowledge of patient billing
Ability to interpret written, oral, diagram, and schedule-based data and instructions
Written and verbal communication skills
Time management and organizational skills
Ability to prioritize assignments and meet deadlines within standardized policies and procedures
General knowledge of Microsoft Office Suite, including Word, Excel, and Outlook
Ability to work independently and as part of a team
Ability to accomplish multiple tasks in an interruption-prone environment
Ability to identify, evaluate, and resolve standard problems using established solutions
Ability to ensure privacy of patients' Protected Health Information (PHI)
Ability to build collaborative relationships with peers and staff members
Ability to travel as needed between Modesto and Turlock locations

Benefits

Comp & perks

Comprehensive benefits package for eligible positions
Rotating weekends
Full-time regular employee status