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Cash Management Representative I
TreviPayCash Management Representative applying customer payments and resolving discrepancies for TreviPay’s global B2B payments and invoicing network. Processing adjustments, refunds, transfers, and escalations.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong analytical and critical-thinking skills to accurately apply customer payments and resolve discrepancies in a high-volume environment. Proficient in Microsoft Office products, particularly Excel, to manage financial transactions and reporting effectively.
Highest-signal resume keywords
Customer Payment ProcessingAnalytical SkillsStrong Communication SkillsMicrosoft Excel ProficiencyAccounting Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Payment Discrepancy ResolutionFunds Transfer ProcessingAdjustment ProcessingTransaction ManagementRefund Issuance
Soft Skills
Independent WorkTeam CollaborationGood JudgmentEthical BehaviorDecision-Making
Tools & Technologies
Microsoft OfficeExcelWordOutlook
Industry Keywords
High-Volume EnvironmentCustomer Remittance InstructionsSOPQuality ExpectationsProductivity Expectations
About the role
Key responsibilities & impact- Accurately apply customer payments and resolve routine payment discrepancies in a fast-paced, high-volume environment
- Review Unapplied Inquiry cases and apply payments according to customer remittance instructions and SOP
- Initiate funds transfers to related accounts within customer hierarchies when payments are posted incorrectly
- Process adjustments including write-offs, credits, refunds, and transfers on client networks
- Manually apply incoming funds against open transactions as requested by customers or stakeholders
- Review and resolve over-payments, short-payments, and duplicate payments
- Issue refunds when funds cannot be applied as remitted
- Provide service to internal and external customers
- Escalate complex cases and requests to higher-level staff when appropriate
- Complete core job duties with minimal assistance while meeting quality and productivity expectations
Requirements
What you’ll need- College degree or equivalent work experience preferred
- Ability to work independently and as part of an interdependent team
- Strong oral and written communication skills
- Analytical and critical-thinking skills
- Good judgment and decision-making
- Ethical behavior and trustworthiness
- Strong math and accounting skills
- Proficiency with Microsoft Office products, including Excel, Word, and Outlook
- Ability to meet or exceed quality and productivity expectations simultaneously
Benefits
Comp & perks- Competitive salary
- Paid parental leave
- Generous paid time off
- Medical, dental, vision, FSA, Life/AD&D, long and short term disability
- 401K matching
- Employee referral program
- Reasonable accommodation for applicants with disabilities