TreviPay

Business Operations

• Monitor and manage operations throughout the organization; assist teams in providing consistent and predictable results
• Support operations leaders with continuous improvement projects at the task and coordination level
• Support the organization’s strategic plans for cross-functional communication as needed across the merchant network, operations, and customer support
• Lead – both formally and informally –  to drive results and improve operational processes and procedures
• Assist with expense report tracking and coordination for review and approval
• Gather and prepare data for the monthly CSAT report; provide compiled data to Director
• In coordination with the Director of Operations and other KHI leadership, manage mass merchant and customer communications strategy and execution
• Organize and ensure the successful management of Requests for Information (RFIs) distributed to the merchant network
• Manage and maintain merchant contact email lists for accuracy and completeness
• Manage and oversee updates to merchant documents and agreements as needed
• Manage the maintenance of key submission forms – including merchant agreements –  within Formsite and internal systems
• Assist with and help resolve tier-1 merchant-related issues; escalate unresolved issues to  Director of Operations
• Develop, maintain, and update Formsite forms for operational use
• Develop and maintain internal operational forms and documentation templates
• Manage internal and external distribution lists to ensure accurate routing
• Provide program communications support as directed by the Director
• Conduct, or work with other leaders to conduct, a monthly All-Hands meeting

Business Operations Manager

Product Manager

• Execute the vision and strategy for the company’s User Portals and associated products.
• Perform competitive and marketplace analysis.
• Collaborate with risk, legal, compliance, sales, engineering, and customer support to build a rational, outcome-focused product roadmap.
• Lead with a “problem to solve” approach in defining the product and feature pipeline.
• Design product features through analysis, definition, and prioritization based on ROI and customer value. Prototype to test design ideas faster.
• Lead customer interviews with empathy to define the usability of designs and actively collaborate with the product design team to define the end-user experience (UX).
• Lead the Agile product development cycles and positively influence product delivery outcomes by:
• o Establishing feature and story acceptance criteria.
• o Defining metrics to evaluate the success of product features.
• o Defining and delivering quarterly OKRs.
• o Demonstrating strong communication skills: effectively engaging the scrum team in the product discovery process and elucidating the bigger picture to justify design choices. Identify opportunities for innovation and bring them to life.

Principal Product Manager

Business Development Rep

• Own and close new enterprise-level opportunities within a defined territory
• Drive net-new logo acquisition through proactive outbound efforts (cold outreach, events, networking)
• Lead complex sales cycles (6–12 months), partnering cross-functionally with internal stakeholders to win deals
• Engage C-level decision-makers, building business cases and aligning solutions to strategic priorities
• Develop and execute territory plans to build and maintain a strong pipeline
• Navigate and influence large buying groups, including finance, operations, IT, and procurement
• Negotiate and execute contracts to successful close

Business Development Manager

Learning and Development

• The Learning & Development Specialist I plays a key role in delivering and supporting impactful training and leadership development programs.
• This role partners closely with L&D teams and stakeholders to ensure programs are well-coordinated, effectively executed, and consistently maintained.
• In addition to facilitating training, the Specialist supports global onboarding efforts, contributes to the development and upkeep of learning materials, and helps drive the day-to-day operations that keep training initiatives running smoothly.
• Maintain, update, and revise learning and development documents and supplemental materials as needed.
• Deliver, monitor, and assess training effectiveness through the performance of learners and other methodologies.
• Effectively utilize formal and informal assessments to adjust in-class activities, guide next steps, and address learning gaps on the spot.
• Facilitate and coordinate New Hire Orientation for employees in the Europe region as needed.
• Support trainers and program owners by preparing, refining, and organizing training materials and learning assets needed for delivery.
• Coordinate administrative functions necessary to deliver and document training programs.

Learning & Development Specialist I

Customer Support

• Must meet or exceed department metrics, program Service Level Agreements (SLAs) and department Service Level Standards (SLSs).
• Skilled to de-escalate challenging customers, clients or merchants and provide exceptional customer support.
• Serve as a primary contact to clients, merchants and customers providing timely, accurate and comprehensive responses and resolution to common questions and issues regarding supported programs, systems, processes, and procedures.
• Provide feedback and assistance to collaborate with other team members or leadership to improve processes, procedures, new implementations and subsequent training and documentation.
• Welcome change and adapt positively to internal and external changes as well as driving change as needed.
• Dedicated to actively engage in building rapport with internal and external parties to provide an excellent customer experience resulting in increased program usage.
• Illustrate initiative by proactively contacting customers and merchants to address issues (e.g.: rejections, disputes, authorizations, technical needs, potential account issues, etc.).
• Complete assigned learning before the due date while actively participating in learning sessions.
• Perform other duties as assigned by leadership.

Customer Support Associate

Product Marketing

• Assist in planning and executing go-to-market strategies for new product launches, strategic partnership rollouts, and client-specific program launches.
• Coordinate launch timelines, deliverables, and stakeholder communications.
• Manage the creation of launch assets (e.g., sales enablement materials, one-pagers, presentations, landing pages) by developing clear, actionable briefs for the Content squad and coordinating reviews with internal subject matter experts.
• Support go-to-market and marketing initiatives with strategic partners, including client and channel partners.
• Conduct research to understand market trends, customer needs, and the competitive landscape.

Business Operations Manager

Principal Product Manager

Business Development Manager

Learning & Development Specialist I

Customer Support Associate

Product Marketing Specialist