Business Operations Manager

TreviPay

Business Operations Manager overseeing daily operations and merchant communications in a supportive environment. Supporting efficiency and improvement initiatives in a software solutions company.

Posted 6/6/2026full-timeOverland Park • Kansas • 🇺🇸 United StatesMid-LevelSeniorWebsite

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

operations managementdata analysisexpense report trackingproject managementdocument managementcustomer support workflowsemail marketingform developmentcommunication strategyRFI management

Soft Skills

leadershipwritten communicationorganizational skillsattention to detailcollaborationproblem-solvingmulti-taskingstrategic planningteam coordinationescalation management

Tools & Technologies

Constant ContactFormsiteMicrosoft Office SuiteCRM systemsemail platformsinternal systemsmerchant contact managementdistribution listsdata compilation toolscommunication platforms

Certifications & Qualifications

Associate's degreeBachelor's degree in Business Administration

Industry Keywords

merchant servicesfuel distributionnetwork-based operationscustomer satisfaction (CSAT)cross-functional communicationoperational processesbusiness communicationsadministrative rolecontinuous improvementtier-1 support

About the role

Key responsibilities & impact

Monitor and manage operations throughout the organization; assist teams in providing consistent and predictable results
Support operations leaders with continuous improvement projects at the task and coordination level
Support the organization’s strategic plans for cross-functional communication as needed across the merchant network, operations, and customer support
Lead – both formally and informally – to drive results and improve operational processes and procedures
Assist with expense report tracking and coordination for review and approval
Gather and prepare data for the monthly CSAT report; provide compiled data to Director
In coordination with the Director of Operations and other KHI leadership, manage mass merchant and customer communications strategy and execution
Organize and ensure the successful management of Requests for Information (RFIs) distributed to the merchant network
Manage and maintain merchant contact email lists for accuracy and completeness
Manage and oversee updates to merchant documents and agreements as needed
Manage the maintenance of key submission forms – including merchant agreements – within Formsite and internal systems
Assist with and help resolve tier-1 merchant-related issues; escalate unresolved issues to Director of Operations
Develop, maintain, and update Formsite forms for operational use
Develop and maintain internal operational forms and documentation templates
Manage internal and external distribution lists to ensure accurate routing
Provide program communications support as directed by the Director
Conduct, or work with other leaders to conduct, a monthly All-Hands meeting

Requirements

What you’ll need

3+ years of experience in operations, coordination, or a related administrative role
Strong and practiced leadership skills
Strong written communication skills with experience drafting professional business communications
Highly organized with strong attention to detail and ability to manage multiple priorities
Proficiency with Constant Contact, Formsite or similar, email marketing platforms, and Microsoft Office Suite
Ability to work collaboratively and escalate effectively within a team structure
Experience in merchant services, fuel distribution, or network-based operations (preferred)
Familiarity with CRM systems and customer support workflows (preferred)
Associate's or Bachelor's degree in Business Administration or related field (preferred)

Benefits

Comp & perks

Competitive salary
Generous paid time off
Medical, dental, vision, FSA, Life/AD&D, long and short-term disability
401K matching
Casual environment and dress
Employee referral program