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Business Operations Manager
TreviPayBusiness Operations Manager overseeing daily operations and merchant communications in a supportive environment. Supporting efficiency and improvement initiatives in a software solutions company.
About the role
Key responsibilities & impact- Monitor and manage operations throughout the organization; assist teams in providing consistent and predictable results
- Support operations leaders with continuous improvement projects at the task and coordination level
- Support the organization’s strategic plans for cross-functional communication as needed across the merchant network, operations, and customer support
- Lead – both formally and informally – to drive results and improve operational processes and procedures
- Assist with expense report tracking and coordination for review and approval
- Gather and prepare data for the monthly CSAT report; provide compiled data to Director
- In coordination with the Director of Operations and other KHI leadership, manage mass merchant and customer communications strategy and execution
- Organize and ensure the successful management of Requests for Information (RFIs) distributed to the merchant network
- Manage and maintain merchant contact email lists for accuracy and completeness
- Manage and oversee updates to merchant documents and agreements as needed
- Manage the maintenance of key submission forms – including merchant agreements – within Formsite and internal systems
- Assist with and help resolve tier-1 merchant-related issues; escalate unresolved issues to Director of Operations
- Develop, maintain, and update Formsite forms for operational use
- Develop and maintain internal operational forms and documentation templates
- Manage internal and external distribution lists to ensure accurate routing
- Provide program communications support as directed by the Director
- Conduct, or work with other leaders to conduct, a monthly All-Hands meeting
Requirements
What you’ll need- 3+ years of experience in operations, coordination, or a related administrative role
- Strong and practiced leadership skills
- Strong written communication skills with experience drafting professional business communications
- Highly organized with strong attention to detail and ability to manage multiple priorities
- Proficiency with Constant Contact, Formsite or similar, email marketing platforms, and Microsoft Office Suite
- Ability to work collaboratively and escalate effectively within a team structure
- Experience in merchant services, fuel distribution, or network-based operations (preferred)
- Familiarity with CRM systems and customer support workflows (preferred)
- Associate's or Bachelor's degree in Business Administration or related field (preferred)
Benefits
Comp & perks- Competitive salary
- Generous paid time off
- Medical, dental, vision, FSA, Life/AD&D, long and short-term disability
- 401K matching
- Casual environment and dress
- Employee referral program
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
operations managementdata analysisexpense report trackingproject managementdocument managementcustomer support workflowsemail marketingform developmentcommunication strategyRFI management
Soft Skills
leadershipwritten communicationorganizational skillsattention to detailcollaborationproblem-solvingmulti-taskingstrategic planningteam coordinationescalation management
Certifications
Associate's degreeBachelor's degree in Business Administration