Cash Management Representative

TreviPay

Cash Management Representative responsible for applying customer payments and resolving discrepancies. Working in a fast-paced environment to ensure accurate processing and a positive customer experience.

Posted 6/29/2026full-timeOverland Park • Kansas • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Accurately applying customer payments and resolving routine payment discrepancies in a fast‑paced, high‑volume environment.
Ensure timely and accurate posting of payments, supporting internal partners, and delivering a positive customer experience.
Review Unapplied Inquiry cases with the goal of applying payments in accordance with customer-provided remittance instructions and in accordance with the Standard Operating Procedure (SOP).
Initiate funds transfers to related accounts within a customer hierarchy when payments are posted to the incorrect customer account.
Complete adjustment processing on various client networks, including write-offs, credits, refunds, transfers, etc.
Manual payment application of incoming funds against open transactions as requested by the customer or stakeholders in Client AR/Customer Support.
Review and resolve over-payments, short-payments, duplicate payments, etc., in accordance with SOP and best practices.
Issue refunds when funds cannot be applied as remitted.
Provide excellent service to both internal and external customers.
Escalate more complex cases/requests to higher-level staff, when appropriate.
Possesses working knowledge of core job duties and is able to complete job duties with minimal assistance.

Requirements

What you’ll need

College degree or equivalent work experience preferred.
Ability to work both independently and as part of a larger, interdependent team
Strong oral and written communication skills
Analytical & critical-thinking skills to resolve challenges independently
Good judgment & decision making
Ethical behavior & trustworthiness
Strong math and accounting skills
Proficiency with Microsoft Office products (Excel, Word, Outlook)
Ability to meet/exceed both quality and productivity expectations simultaneously

Benefits

Comp & perks

Competitive salary
Paid parental leave
Generous paid time off
Medical, dental, vision, FSA, Life/AD&D, long and short term disability
401K matching
Employee referral program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Payment ProcessingAdjustment ProcessingFunds Transfer InitiationPayment Discrepancy ResolutionCustomer Remittance Instructions

Soft Skills

Team CollaborationCritical ThinkingGood JudgmentEthical BehaviorTrustworthiness