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Operations Enablement Specialist – Content & Curriculum
TreviPaySpecialist managing content and curriculum for global B2B payments operations at TreviPay. Ensuring accurate documentation and training resources for operational teams.
About the role
Key responsibilities & impact- Owns the durable enablement assets that allow Global Operations to execute accurately and compliantly across TreviPay's platform, programs, and controls.
- Build and maintain Standard Operating Procedures, job aids, and knowledge-base content.
- Own the LMS and documentation lifecycle.
- Ensure every operational team has current, role-specific guidance aligned to the latest system and process changes.
- Partner with the Readiness & Delivery counterpart, Product, Engineering, Risk, and Compliance, to ensure content is ready on schedule for each release cycle.
Requirements
What you’ll need- 2–4+ years in operations enablement, technical writing, instructional design, or training within a technology-enabled environment.
- Bachelor's degree preferred or equivalent work experience.
- Strong technical writing and instructional design skills; able to translate complex systems and processes into clear, operationally usable content and curriculum.
- Working knowledge of documentation tooling, LMS platforms, and knowledge-base systems (e.g., Confluence, SharePoint, MadCap, Paligo, Docebo, Cornerstone, or similar).
- Strong content governance discipline — taxonomy, versioning, review cadence, lifecycle.
- Operational rigor — understands frontline execution, controls, and risk considerations.
- Learning agility — quickly absorbs new systems, rules, and workflows.
- Influence without authority — partners effectively with Product, Engineering, Risk, Compliance, and operational SMEs.
- Attention to detail — ensures accuracy in materials, controls, and messaging.
- Continuous improvement mindset — measures effectiveness and iterates content based on data and feedback.
Benefits
Comp & perks- Competitive salary
- Paid parental leave
- Generous paid time off
- Medical, dental, vision, FSA, Life/AD&D, long and short term disability
- 401K matching
- Employee referral program
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
technical writinginstructional designcontent governancetaxonomyversioningdocumentation lifecycleoperational executionrisk managementlearning agilitycontinuous improvement
Soft Skills
attention to detailinfluence without authoritypartnershipcommunicationcollaboration
Certifications
Bachelor's degree