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Operations Enablement Specialist – Content & Curriculum
TreviPaySpecialist managing content and curriculum for global B2B payments operations at TreviPay. Ensuring accurate documentation and training resources for operational teams.
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
technical writinginstructional designcontent governancetaxonomyversioningdocumentation lifecycleoperational executionrisk managementlearning agilitycontinuous improvement
Soft Skills
attention to detailinfluence without authoritypartnershipcommunicationcollaboration
Tools & Technologies
LMSConfluenceSharePointMadCapPaligoDoceboCornerstone
Certifications & Qualifications
Bachelor's degree
Industry Keywords
operations enablementcompliancestandard operating proceduresknowledge-base contentrelease cycle
About the role
Key responsibilities & impact- Owns the durable enablement assets that allow Global Operations to execute accurately and compliantly across TreviPay's platform, programs, and controls.
- Build and maintain Standard Operating Procedures, job aids, and knowledge-base content.
- Own the LMS and documentation lifecycle.
- Ensure every operational team has current, role-specific guidance aligned to the latest system and process changes.
- Partner with the Readiness & Delivery counterpart, Product, Engineering, Risk, and Compliance, to ensure content is ready on schedule for each release cycle.
Requirements
What you’ll need- 2–4+ years in operations enablement, technical writing, instructional design, or training within a technology-enabled environment.
- Bachelor's degree preferred or equivalent work experience.
- Strong technical writing and instructional design skills; able to translate complex systems and processes into clear, operationally usable content and curriculum.
- Working knowledge of documentation tooling, LMS platforms, and knowledge-base systems (e.g., Confluence, SharePoint, MadCap, Paligo, Docebo, Cornerstone, or similar).
- Strong content governance discipline — taxonomy, versioning, review cadence, lifecycle.
- Operational rigor — understands frontline execution, controls, and risk considerations.
- Learning agility — quickly absorbs new systems, rules, and workflows.
- Influence without authority — partners effectively with Product, Engineering, Risk, Compliance, and operational SMEs.
- Attention to detail — ensures accuracy in materials, controls, and messaging.
- Continuous improvement mindset — measures effectiveness and iterates content based on data and feedback.
Benefits
Comp & perks- Competitive salary
- Paid parental leave
- Generous paid time off
- Medical, dental, vision, FSA, Life/AD&D, long and short term disability
- 401K matching
- Employee referral program