Return-to-Work Representative

Sedgwick

Return-to-Work Representative helping Sedgwick, a global risk and claims administration partner, manage claims and accommodations. Facilitating claimant return-to-work placements and coordinating employers, providers, and clients.

Posted 8/11/2026full-timeIrving • Texas • 🇺🇸 United StatesMid-LevelSenior💰 $23 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in return-to-work and job accommodation procedures, with strong analytical, negotiation, and communication skills to facilitate successful client placements. Proficient in claims management and documentation standards while maintaining compliance with medical and legal regulations.

Highest-signal resume keywords

Return-To-Work ProceduresClaims ManagementNegotiation SkillsAnalytical SkillsMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Return-To-Work ProceduresClaims ManagementJob AccommodationAnalytical SkillsDocumentation StandardsPerformance CompetenciesComputer KeyboardingVocational Skills AssessmentWork Restrictions DeterminationAccommodation Evaluation

Soft Skills

Excellent Oral CommunicationExcellent Written CommunicationStrong Organizational SkillsExcellent Interpersonal SkillsAbility to Work in a Team Environment

Industry Keywords

Disability Duration GuidelinesMedical Case ManagementClient Competence DecisionsSedgwick CMS StandardsEmployment-Area InformationAdaptive Equipment RecommendationsCase Progress MonitoringClient Contact DocumentationJurisdictional DocumentationPerformance Competencies

About the role

Key responsibilities & impact

Negotiate, facilitate, and monitor successful return-to-work of claimants within appropriate disability duration guidelines
Assist case management staff with client competence decisions for individual positions
Determine objective, quantifiable, medically supported work restrictions for assigned claims
Facilitate return-to-work and accommodation efforts through negotiation with clients, treatment providers, and claimants
Complete accommodation/return-to-work jurisdictional or client-directed documentation, notifications, and reporting
Document client contact in claim notes according to Sedgwick CMS standards
Adhere to medical and legal regulations and accreditation standards in written communication
Contact employers to determine employment-area information, including training/education, physical demands, wages and benefits, and availability
Ascertain physical tolerances, vocational skills, and essential job functions for specific employment positions
Recommend necessary adaptive equipment
Maintain regular client contact following placement and monitor case progress
Suggest changes to plans as needed
Work closely with team members to ensure a smooth transition from medical case management into job placement
Perform accommodation/return-to-work evaluation and work-adjustment tasks
Perform other duties as assigned

Requirements

What you’ll need

HS Diploma/GED required
Bachelor's degree from an accredited college or university preferred
Three (3) years of related experience, including one (1) year of return-to-work or job accommodation experience, or three (3) years of claims management experience, or equivalent combination of education and experience required
Working knowledge of return-to-work or job accommodation procedures
Good technical knowledge of claims management procedures
Excellent oral and written communications, including presentation skills
PC literacy, including Microsoft Office products
Analytical and interpretive skills
Strong organizational skills
Excellent interpersonal skills
Excellent negotiation skills
Ability to work in a team environment
Ability to meet or exceed Performance Competencies
Ability to handle multiple priorities simultaneously and meet deadlines
Computer keyboarding
Travel as required

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
401k and matching
PTO
Disability insurance
Life insurance
Employee assistance
Flexible spending or health savings account
Other additional voluntary benefits
Reasonable accommodations
Work-life balance